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December 2023 by CUSTOMER SERVICE REVIEWS REPORTS
I spoke to Francis about a RTT feature on phone .he resolve and remove that feature off my phone he's very knowledgeable and an excellent employee. Frances took care of me 3 times before. Visit 12/09/23 12:00pm
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July 2023 by Brian Gupta
Long time T-mobile family plan customer. Son needed a new SIM after mobile phone was stolen. T-mobile has a policy that allows them the discretion to replace lost SIMs at no charge. This location charged him for a SIM card. When we told him minutes after he purchased it that we’d get him a replacement and that he should return it, they refused to refund him but kept the SIM card. Avoid this location at all costs as they have predatory practices.
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May 2023 by Fer De Lance
I never left a Google review before, but these guys are outstanding. They hooked me up quickly with the best possible deal I could get and really went above and beyond to provide me with excellent customer service. I'll definitely be recommending this location to anyone looking for a new phone or carrier, especially after getting burned by a bad deal and defective SIM card from Boost Mobile. I wish I had this kind of positive experience with every store I go to.
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October 2022 by Paola García
I bought a phone and 6 days later doesn't work again. I paid for ensure combined with purchase. So, I went to change it in good way and good manners... And you know what? the Metro PCS agent from this store told me: "This phone was in water" and I said : WHAT? no! And I explained just it doesn't work more, please ! Check it or change it... And again the agent said: IT IS IMPOSSIBLE, IT IS NEW AND MAYBE WET. immediately I tell her: "Show me" because you are insinuating that I am a liar! And you know what? I am so very old for have this conversation with someone like you... Etc. MY POINT WITH YOU READER: DO NOT GO THERE TO BUY SOMETHING. THAT PEOPLE US RUDE AND NO POLITED WITH CUSTOMERS. It was so disgusting to experience this ... NEVER AGAIN I WILL BUY THERE FOR THE PEOPLE TO ATTENDED IN THAT STORE. THEY ARE PEOPLE WITH POOR SERVICES AND CHEAPER GOOD MANNERS. Be careful readers!!!!
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November 2021 by Kevin G.
Don't buy accessories from here none of them work. Might as well buy from a corner store deli.
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April 2020 by Sharell Lattimore
1 star for this location and 5 star for metro customer service for rectifying my problem. Please be aware when switching your current phone service over at this location. Prior to me coming to this store to switch my service over I called Metro PCS to find out about there free phone deal and to see how much i would be paying. I opted for the LG Stylo 5. The phone was free plus the first month bill, activation and tax fees. The agent i spoke to said i could get the lowest plan which is $30 plus the $15 activation fee and around $3 for tax. So my total would be less than $50. I go to THIS metro pcs store to get my new phone and service and end up paying $98!!!! Supposedly i had to choose between the $50 and $60 plan plus $18 activation fee and $20 TAX!!! I called metro and explain my situation and they immediately issued me a $25 credit and reported the store.
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April 2020 by Edwin Dov123
Great Customer service they got great prices on phones they transfer all my information that was impossible to transfer love vipe love the atmosphere ! 10 starts they deserve
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December 2019 by Leah Graham
1 star for this location and 5 star for metro customer service for rectifying my problem. Please be aware when switching your current phone service over at this location. Prior to me coming to this store to switch my service over I called Metro PCS to find out about there free phone deal and to see how much i would be paying. I opted for the LG Stylo 5. The phone was free plus the first month bill, activation and tax fees. The agent i spoke to said i could get the lowest plan which is $30 plus the $15 activation fee and around $3 for tax. So my total would be less than $50. I go to THIS metro pcs store to get my new phone and service and end up paying $98!!!! Supposedly i had to choose between the $50 and $60 plan plus $18 activation fee and $20 TAX!!! I called metro and explain my situation and they immediately issued me a $25 credit and reported the store.
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October 2019 by marisol deleon
Very nice Customer Service The Best Metro PCS Store by TMobile I will go to the other Metro PCS Stores are not so Good Customer Service suck! Roy and Elizabeth are very nice and Respectfull you get your Cellphone and Wireless service within Minutes Thank You Roy and Elizabeth ❤️ You Guys are The Best!
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August 2019 by connor samuels
Great srvice and atmosphere
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August 2019 by Keila Tavarez
Very friendly staff Roy is very efficient and always fixes all my phone issues with no problem n Eli is very informative n helpful great place to solve all phone problems switched my phone company n saved money 💛💛💛💛
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May 2019 by Sharon Williams
Roy is Amazing Extremely knowledgeable Customers Service Can Also Be ROY
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April 2019 by Cynthia Torres
The guys at the Metro and the young lady at MetroPCS is awesome
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March 2019 by Derrick Johnson
These guys are cool and easy to deal with. Hooked me up with a phone for a nice price! Im bringing my family over
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March 2019 by Maria Diaz
Great Service and great location cheapest prices from all the other MetroPCS stores around they also switched all my information from my old phone do the new phones for free at no charge just great service in general good experience you should definitely visit it