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October 2022 by Justi Gomez
(Translated by Google) The staff at this store is very attentive.(Original)El personal de esta tienda es muy atento.
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February 2022 by kenneth dockery
This store has great customer service .. I was impressed of the good deals they have and Stephany was very helpful and very informative excellent!!
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August 2021 by Vanessa Garcia
Excelent customer service.
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May 2021 by Antonio Watts
I'm not from New York City originally so when I get to experience excellent customer service, I notice it and deeply appreciate it. What's more, I would like to make note of a certain young lady, Stephanie, at this branch. What a professional, poised, and accommodating agent. She stays informed about the store's products and assists me with getting my phone serviced as needed ... with great patience and politeness! I actually don't feel as insecure about having to handle "tech" business at this branch because I feel relief - knowing she'll be there to help me. This has not been my experience at other locations so I wanted to come on here and give a big thumbs up and five stars for this branch. I highly recommend this location over others...
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April 2021 by K Ray
This review is for the Metro by T-mobile store at 3555 Broadway, NYC 10031I rarely write reviews for anything online, but I do when I feel that my opinion about a product or service experience might help someone make a better decision on where to shop and spend their time and money. That being said I recently returned a LG Stylo 6 to the METRO by T-Mobile store at 3555 Broadway store where I got the phone a month prior at a discounted price for switching from Boost Mobile. Stephanie, the sales associate that assisted me with switching back to Metro by T-Mobile also help me exchange the glitchy LG Stylo 6 for a another LG Stylo 6 working phone. My experience has been positive and the associate very helpful. Not sure why there are so many negative reviews but I do have to say that I've experienced on a number of occasions customers with a very nasty disposition getting angry and disrespectful because they had to wait more than 5 minutes. And then lashing out. Not acceptable.
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November 2020 by Jay Jay
This store is terrible not recommended bad business practices.
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June 2020 by Rosemary Hiraldo
Terrible service. Katie the store manager verbally abused and almost hit my aunt who is 67 years of age.
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December 2019 by Lora R.
I am still on the premises, but so impressed with the options and moreover, the service! Kyle is the bestest!!!!!!!!!!! I needed a secondary phone line, and this young man was so patient, pleasant, thorough in his explanations regarding plans/options. Kudos!
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January 2019 by Derik Roberts
ATTENTION: Any positive reviews for this location are obviously done by employees. There was only one person working there in the entire store. She barely spoke english and left me waithing for 15 minutes just to pay my bill like she was doing me a favor she would get to when she felt like it. Not the1st time they have been completely incompetent either. I hope Bezos becomes aware of this store in particular and fixes the problem. As it is, going here is just a wast of freaking time!
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January 2018 by Oneylis Torres
(Translated by Google) Excellent costumer service, good girls are friendly. At 8:56 am and have the shop open when they open at 9:00 am. Very good prices recommend it.
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July 2017 by patricio santos
Bad customer service