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February 2024 by Jerome Petit-Jacques
Absolutely best customer service by Josh
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February 2024 by Fred Rowe
Josh was extremely helpful, the store was clean and nice I broke my phone he was able to get all my contacts back, he was able to get me a great deal and save me money on my plan. I can't wait to come in for my home internet.
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January 2024 by Abdoul
Like most of 125th, 90% of the workers are irritable 20-somethings with zero social skills. Expect attitude.
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December 2023 by Ruben Wilson
It's OK . But only this particular Metro by T- Mobile store has a phone bill paying machine and not teller. It is something new that they did on there own , so I went to another Metro by T-Mobile store on the east side . With all of these changes and rearrangements going on all of the time , I really wish they would stay still .
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August 2023 by Sierra L.
Willy is terrible, terrible. He is one of the worst customer service reps that I ever come across, in addition to being unprofessional and condescending he is extremely childish and abrasive. He clearly incompetent and terrible at this job. This store is going to be outright effective so long as employees like Willy are still employed there.
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July 2023 by Kaye Harris
I started service on Friday June 30th. I went yesterday July 2nd at 2:45pm to this location. Cynthia was the rep I dealt with. She added an extra service to my plan so I could contact my family in Canada. She then told me the add-on wouldn’t be available to use until July 27th. Not good. I needed to call my 88 year old Dad back. TODAY. She then said I needed to pay my next months bill now. Which I did. This didn’t solve the problem. She proceeded to tap different things on my phone to no avail. THE KICKER IS, and why I am writing this review is. SHE TOOK A PERSONAL PHONE CALL WHILE SHE WAS “HELPING ME”. I was blown away she stopped “helping me” to take a phone call. Just stood in front of me talking on her phone. VERY VERY BAD CUSTOMER SERVICE. I called 611 today and had it fixed. 611 even said “why did she say you had to wait till July 27th?” I don’t know? But I do know first hand she is REALLY bad at doing her job.I would not recommend this store to anybody.
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July 2023 by Amelia Maute
Bryant helped me yesterday and today and he is the best of the best. Yesterday I was there for an hour and my phone wasn't working but Bryant came and fixed it for me.Thank you,Amelia Maute
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July 2023 by Night Hawk
I recently visited this location and the staff was nice they actually went above and beyond to make sure that I got the phone I wanted and it was at a good price I also even got a tablet and I didn't even know this but they offer high-speed internet for my house so now I'm using the internet in my home id recommend coming to this location its way better than the other metro by T-Mobile i went to
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May 2023 by Ilyana S
They are nice n fast but they checked my 100$ bills like I was a criminal. Then called my money sketchy. Like come on. They were crispier than burnt chicken.
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May 2023 by david morris
LOUSY STORE .. The manager in the store Told me about My T-Mobile hotspot She said the reason why my phone was messed up was because I didn't have an address on my t-mobile hotspot Then she mentioned about the Wi-Fi I ask her how much she told me a $137 And to turn it on you have to pay $70 1st of all I didn't want to Wi-Fi I read that keep the hotspot from T-Mobile separately And just pay my $100 a month I had something wrong with my phone because the apps weren't showing on the phone So what I did I went to the reset button and did it myself Took me 2 hours to figure it out but it should take them less than a second to finger it out lousy store
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May 2023 by Pete Colon
The service was horribly innappropriate. I was told that it was the last day that the store would be open. Its no wonder why. As I'm trying to explain the issue I'm having, one of the employees was speaking beligerwntly about their trip to Dominican Republic with tales of purchasing cochise, weed and various other illicit drugs. It was just a sad scene.i think I'm gonna move over to Boost.
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May 2023 by Teniqua Cooper
Horrible customer service. No one greets you or acknowledges your presence whatsoever. No organization either.
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November 2022 by Pamela Coleman
It was entirely too hot in this place. There was no A.C on and I damned near sweated out all my Deodorant off. They had the door wide open for anything to fly in there and land on your food. The service was alright. The staff was very nice.
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November 2022 by Laureen Cabral
Very bad attitude and they don't help you. I came to this subway, because an authorized subway dealer sent me to help me with something that the dealer couldn't because he didn't give him access, and he told me to go to the corporate store on 125th Street, and I came to this place and the woman who was there told me no, that she was not going to do that.
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November 2022 by James. D. Elias
Staff was very helpful in fixing a new tablet that I perches.
