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May 2023 by John S.
came here to be greeted by a man named Cletus, he had a double barrel point at my dome and was told to leave the property, i said i just wanted a sim card for my phone and he said ok,i looked it up and there was a $40 a month with unlimited data plan so i wanted that, only got 10 gbs, and the "$10" fee was actually 20 so i got scammed, overall a 10/10 would come back
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April 2023 by C B.
I went to the MetroPCS store because I purchased a new phone, and I needed to activate the new device. The store manager at this location, Salman, was super friendly and knowledgeable; he even treated my companion and me with a couple of bottled water as he explained in detail the process to activate the eSIM card on my new phone.
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July 2022 by Hadi Azhar (MaLik)
Good and honest people great prices
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July 2022 by Jose Louis
Good customer service
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February 2022 by Michael Rosario (The Joker)
THE REPRESENTATIVE WERE VERY HELPFUL GREAT CUSTOMER SERVICE , IF YOU NEED A PHONE VERY GOOD PLACE TO GO TO.
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April 2021 by Rich G.
0 star experience at this location!. I've been a MetroPCS customer since 2014 and have dealt with many corporate and 3rd party authorized MetroPCS stores over the years with pretty good success. My dissatisfaction is with this specific store and is beyond a mere complaint, it's consumer fraud in my opinion. I purchased a phone at this location from Kiara, who has lied time after time making commitments which ended up being nothing but total fraud. I was told when porting a new number onto the new phone that I would not be double billed since I had just paid a month for the old phone and didn't want to be double billed during the port. That ended up being a total lie! She stated "Don't worry, you won't be double billed. Then 7 days later when I was billed for the two lines during the port she refused to respond to multiple emails with a written response. In fact, when I sent the 3rd email, I stated that if you don't respond to the specific issues in the email, I'll be filing a complaint with the NY Department of Consumer Protection, MetroPCS corporate and would also bring a lawsuit against the store and naming her her as a defendant. I never received a reply. When I called the store, which I did over a period of 2 months, the phone was never answered and the voice mail greeting was "This mailbox is full and cannot take any messages because the mailbox has not been setup" What business in this day and age operates like this?? When I brought this to the attention of MetroPCS, they confirmed that she was making false statements and asked me who owned the store which at the time I did not know. When attempts were made by my colleagues to visit the store, Kiara claimed she didn't know who the owner was, another total lie! Who doesn't know who their boss is? When attempts were made to take a picture of the business license as per New York Department of Consumer Affairs requires (A business license shall be displayed at the entrance or another conspicuous location where the licensed activities are performed) Kiara then turned to verbal and physical threats towards this individual who visited the store on my behalf. This was unprofessional and illegal. I now have a phone that I cannot obtain spare parts for nor obtain any tech support because of this stores refusal to provide what was asked for in multiple emails. I now have to take this matter to Senior management at Metro PCS, The New York Department of Consumer Affairs and Nord, the phone manufacturer for resolution. I strongly recommend that you deal with MetroPCS directly or through a corporate store in lieu of this place.
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February 2019 by Mildred Flores
Great customer service ðŸ‘
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April 2018 by Perry W.
After repairing my phone at Apple, I needed to re-activate my number with Metro PCS and Surkhab went above and beyond to assist me. She handled every step with grace and patience and made the final step of a long phone repair day very smooth. Thank you!
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October 2017 by Francisco Ayala
Amazing store! Purchased my phone here after my previous phone broke.
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May 2017 by Ashley Aponte
The best store, Customer Service is super great!!!!
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January 2017 by jack chaloh
best store great service and know how to handle business!!!!
