-
January 2024 by Rupa Patel
David Bush was an amazing staff member and was very thorough and communicative of what my issues were with the surface pro 7. I hope everyone gets to interact with David. On my second encounter with the laptop Taquain Gonzalez at the Microsoft center, this staff member was extremely helpful with setting up my device and explaining step by step what I needed to do in the short and long term. I also able to optimize on other Microsoft applications to increase my work productivity and efficiently. I hope all customers get to interact with Taquain!
-
January 2024 by Katie Marvin
Taquain in the NYC Microsoft Experience location was amazing! No one likes to sit in this place but he made it so enjoyable and was very knowledgeable about the devices. He was beyond helpful and patient with me, someone who knows nothing about technology. I have been a Apple/Mac user for so long but he has turned me to a Microsoft user moving forward. Exceeded all expectations!!!!
-
January 2024 by Jim Wolf
This is to sing the praises of the Microsoft Experience Center and its superstar employee, Jami. She came to my rescue today when I temporarily had a tough time logging into one of my accounts. Patient, kind, clever and quick, Jami made everything unfold as it should, smooth as silk. Couldn't be happier than I am with the experience here today,
-
January 2024 by Victor Wang
Had a great time playing the Willy Wonka game, Forza horizon on the xbox, and saw the McLaren simulator although it wasn't working on the day we went. Staff is all very friendly, plenty of space and not super crowded.
-
January 2024 by Bubba Carter
Very disappointed. This store has a McLaren video game but has been broken for a few weeks. You can't even sit in the car to get a picture. Upper levels (gaming level) are closed due to remodeling. More to experience and try out at Best Buy.
-
December 2023 by Michael Fillit
I go in here to play flight simulator once in a while. I have yet to try the racing while sitting in a McLaren upstairs, but I will be returning to.Clean store with good displays. Friendly, if only innocent, personnel. I find Microsoft boring, but the store offers good experiences.
-
December 2023 by Ara Pradhan
Friendly staff and cool experiences/showcases
-
October 2023 by Name Name
Thank you Taquain, Christie, and Kai for their help w device --- it saved so much time (I was ready to chuck device having spent +3 hours troubleshooting resetting refreshing device). They made life easier and I'm forever grateful. Christie for having the intuition to help no matter how exhausted she might have been and remembering appointment details from memoru. Taquain for being so understanding, funny and kind--not to mention checking device in with less than 20minutes left. Kai for his expertise and directions that made learning curve more manageable. Johan for being such a great lead. Alejandro for being so patient, and kind. They saved me from doing poorly in class. And chucking device out.Recommending team for promotion if not recognition, additional pay, vacation time and training opportunities.Thank you-may
-
October 2023 by lurine mcrae
I came in the store today to get my phone fixed. I was having problem sending email. I was assigned to a technician name Ralph. He was very knowledgeable, kind understanding and patience. I think I’ll overwork him because there was a lot of problems that need to be fix in which he completed. He’s the kind of worker that you need in your establishment.I hope one day he’ll move up to a management position in your store because he deserves it.
-
October 2023 by M CR
I just bought a new Surface Laptop Studio 2 and received the best customer service ever!I spent way over 2 hours with Taquain (a super nice and knowledgeable technician). He was very patient explaining all the new features and guiding me through all the options, including transferring all data from my previous computer. He was generous with his knowledge and made my "buying experience" a very pleasant one. He gave me all the time I needed without rushing. Thank you Taquain!
-
August 2023 by Geneva Collins
After a long day at work, I headed straight to the Microsoft Store and was warmly greeted by two exceptional store representatives named Gianni and Ashley. They went above and beyond to assist me and their helpfulness was truly remarkable. If it were possible, I would give them 100 stars for their outstanding service.I entered the store with my laptop, which had a cracked screen, and inquired if I could simply pay for an upgrade like I had done in the past. However, they informed me that the system had changed after Covid, and they were now more lenient with their policies. They mentioned that they no longer kept refurbished laptops and quoted a price of $400 for a new screen replacement. I expressed my confusion, as this seemed unreasonable to me. They sympathized with my concern and sincerely apologized for any inconvenience caused.Feeling dissatisfied, I decided to speak with a manager to explore other options. It took a little while for the manager to arrive, and I immediately sensed trouble from her demeanor, including the stickers on her laptop and her correction of her own name. She displayed rudeness and even stated that if she granted my request, she would be obligated to do the same for everyone else. This response made it clear to me that she was unwilling to assist me.The manager's response was dismissive and rude, lacking any empathy or willingness to assist. When I expressed my frustration, stating that I guess I was wasting my time, she simply walked off, leaving her laptop on the desk and abandoning the two amazing employees who had been helping me. I hadn't realized she had left because my head was down. The presence of negative stickers on her laptop further conveyed her unpleasant demeanor. When I confronted her about walking off, she responded with a curt remark, saying she thought I was finished. It is truly disappointing to see someone with such a nasty attitude in a managerial position. Throughout the interaction, I remained calm and composed. Her poor communication skills and lack of understanding as a team leader raise serious concerns.On a positive note, I want to express my sincere appreciation for Gianni and Jasmine. Their exceptional service and professionalism make them deserving candidates for managerial roles within the store.
-
July 2023 by S A
Visiting NYC for a week, decided to purchase the Microsoft Surface Pro 9 whilst there as it is relatively cost effective to purchase from the states. First visit was fine, I don’t care too much for the fake American approach that gives one the creeps but it first visit was okay customer service. I knew what I needed and purchased- second visit ( today) with my daughter to purchase the red keyboard for the surface , as we entered a member of staff at the entrance practically shouted at us ‘how can I help you’ I answered’ I know what I need and where to go thank you’ . Again, he shouted at us ‘how can I help you , are you going upstairs ‘ almost blocking me a little it was completely bizarre ! I repeated back sternly ‘thank you , I know what I need’ . I purchased the items I needed and left. His approach was bordering on aggressive & thuggish. I spent £900 the first visit and a further £282 pounds today. The staff aren’t great, rather weird and a little rude ! The staff member today pounced on us and we found it rather intimidating- his attention wasn’t to help but to be a bully and I’m not sure why ?!!
-
June 2023 by M Revis
the Microsoft Experience Center on 5th Ave has REAL McLaren Senna!! you can actually play the Xbox driving game Forza from inside the car!! FOR FREEEEE!! ?? Unfortunately it was out of service on the day I went??♂️??♂️??♂️??♂️
-
June 2023 by Lawrence Crook III
Microsoft for the win! I can't thank you all enough, especially those of you working at the 5th Avenue location. You actually listened to me and took me seriously. I appreciate all your help! Big shout out to Alejandro!I'm sorry to the one guy I upset. Remember, I was NEVER your enemy. Maybe one day we can be friends too.Apple, sorry to say, I'm bidding you adieu!
-
June 2023 by Ian \o/
Got my Surface Laptop Studio here, it's a fantastic place. On the top floor they have Xboxes and computers to game on. You can stay there for a bit, but you'll be asked to give someone else a turn after that. Still such a nice place. Great staff too!
