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March 2024 by Bennett Hopkins
The site saying they offer TB testing was misleading. I went and was then sent to another lab with test orders and was billed $1000+ for what would have been maybe a few hundred dollars if I had skipped the minute clinic and gone straight to the lab. The test orders were also coded wrong so I paid three times for an MMR test, that should be one test. Avoid minute clinic at all costs, I would go anywhere else. This all felt incredibly predatory afterwards.
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September 2022 by Latasha J.
I am a healthcare provider and I went in to get a flu vaccine. First the NP working was RUDE RUDE RUDE. She didn't say anything the whole time. Besides asking for ID. She DID NOT want to be there. I gave her a for to fill out for my job and she didn't want to fill it out she told me it was more work "double charting" If I could leave 0 stars I would. I don't recommend anyone come here because you will be treated disrespectfully. Not how a health care provider she behave
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January 2022 by Emily
Sharing the experience of someone close to me. They scheduled an appointment at 6pm before the clinic opened that day. They received a confirmation email with instructions to arrive at the clinic 15 minutes before their appointment, and a confirmation code to enter at the kiosk. They arrived 15 minutes before their appointment and checked in.They waited an hour before being learning that the doctor had left for the day and the clinic was closed.They received NO information that their appointment was no longer available.A waste of time and energy - and serious irresponsibility by the clinic staff.
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January 2022 by Dan J.
The Minute Clinic at 298 Mulberry St, New York, NY 10012 gave me a COVID booster shot but they won't tell New York State that I got the booster shot. As a result, my Excelsior Pass won't update to say that I got a booster. I've visited the Minute Clinic to get them to accurately report my medical information to the state, and they just blew me off. I have called the Minute Clinic helpline many, many times, and each time they drop the call or fail to do anything about it. It's shocking that they have comitted material errors on my medical record and simply do not give a damn.
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July 2021 by Emily Ravinsky
Sharing the experience of someone close to me. They scheduled an appointment at 6pm before the clinic opened that day. They received a confirmation email with instructions to arrive at the clinic 15 minutes before their appointment, and a confirmation code to enter at the kiosk. They arrived 15 minutes before their appointment and checked in.They waited an hour before being learning that the doctor had left for the day and the clinic was closed.They received NO information that their appointment was no longer available.A waste of time and energy - and serious irresponsibility by the clinic staff.
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May 2020 by Elijah Jones
cleaning place
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October 2019 by Candi L.
This is the last CVS I have shopped in however this review is about this chain in general. The constantly send emails with offers and coupons to add to your card. This of course is done to get you into the store. They also email reminders that you have these offers on your card. At least half the time I try to use a coupon and it no longer is valid even though it hasn't yet expired or it just never made it to the card even though it said it did. Neither the cashiers or managers will do anything to give the discount either because they don't want to or they are completely incompetent. Calling customer service is a total waste of time. They have you holding on for an excessive amount of time and nothing ever gets resolved. The prices are high and they begrudge the discounts, id really give 0 stars based on this
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May 2019 by Coulter K.
I don't think this pharmacy could be run by less competent people. 80% of the time I have to get my doctor to call in the prescription a second time, and when it does finally go through it usually takes them +1 day to fill it. 100% of the time the people that work the counter are eating chips and are on their phones, not really caring about the line. I originally had my prescriptions filled here out of convenience but have since moved a couple of extra blocks and the time I have saved is well worth it.
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May 2019 by Susan L.
We went here this evening and the personnel were really great. A very sweet-natured young guy named Mohammed helped us find some items, and the manager - Zack - was *very* helpful & friendly.
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May 2019 by Gary D.
Disappointing. I sometimes stop here on my way to work to buy 2-liter sodas to keep in the office. Unfortunately, this store doesn't always have the flavors or varieties I like and I wind up having to pay more elsewhere. But my biggest complaint is with the self-service checkouts. As I mentioned, I stop here on my way to work in the morning, and I need to be in-and-out as quickly as possible so that I can catch a downtown M55 bus and get to my job on time. My experience has been that the M55 runs on an erratic schedule; even during the morning rush, there have been times where if I miss one bus I might have to wait 20 minutes for the next one. How is that relevant? The last time I was at this CVS, when I was ready to pay there were three unused self-service checkouts available. But I couldn't use any of them because they were all credit cards only, and I wanted to pay with cash. So I had to wait on line for the one cashier, which ate up time that I really couldn't afford to waste. Unacceptable! We may wind up living in a cashless society someday, but that someday ain't today.
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March 2019 by Mariana G.
Avoid at all costs. There are a billion other cvs and cvs type of places to go to instead in nyc, and this one will provide nothing but the worst, rudest customer service. The employees are uneducated on how their self checkout machines work and have no clue how their coupons should be applied. The employee I encountered today simply told me their machines don't accept their own coupons (the ones advertised directly on the pricing posted on their items) and hoped I would just leave it at that and asked me to step away so another person could check out (there were 2 other checkout machines open fyi) - no, I'm not paying full price on something that is supposed to be half off, I told her, calmly. She then started talking back to me blatantly in front of the manager when he came by to do the simple process of inputting a coupon. The manager asked her to step away but she kept yelling unintelligibly, very aggressively. It's unbelievable how they would hire people that clearly don't belong in customer service as they simply have no desire to work/help customers. Save yourself the headache and go across the street to another pharmacy.
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February 2019 by Raymond B.
It's so rare for a large retail chain to distinguish itself enough to warrant a good review, but good people can work anywhere. Jonathan the pharmacy assistant at this CVS was amazingly helpful and friendly, and even gave my wife and I stars that I'll take as "Customer Of The Day" awards!
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January 2019 by joseph p.
Call ahead of every pickup to confirm ready, but always an issue when picking up! Unreal how incompetent this place is:( Every time I call they answer please hold & I wait 10 minutes b4 hanging up. Need to address simple calls in a timely manor & very disappointed
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January 2019 by Chiharu B.
I've never used their pharmacy but this store is always clean and the workers are very friendly! You get to greeted when you walk in! One time, I had a problem with one of the self checkout machine and the manger came out and helped me right away. I was very impressed!!! Thank you for the great customer service!
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December 2018 by Lisa K.
CVS is normally my #1 choice for a drugstore because I love the coupons given, self- service checkout and the variety of products available. This CVS location annoys me, especially the pharmacy. The people that work at the pharmacy have a bad attitude, especially Charlene. It wouldn't kill anyone either if a smile was given once in a blue. I have a prescription on file and they give me the generic every time even though they swear there is a note in the system stating no generic form of my medication is suppose to be filled. I used to use the one on 6 Av and W 23 St. If I didn't move down here, I would never go to this pharmacy.
