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February 2024 by James Jenkins Jr.
Professional services
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February 2024 by Andy Cornell
I'm in California trying to verify Mother in Law's account info to wire her money, they won't verify over phone. That much was expected. However, it was suggested to call the 1-800 number for further assistance. The M&T employee then confirmed that the 1-800 number would not verify over phone either. I then asked, "Then why would you give me the 1-800 number to call for further assistance?" Ahh, the brightest and finest of useless information.
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October 2023 by Michael Santos
Terrible service! Especially for the elderly. I am trying to help my 93 yo father in law with his very simple banking needs. His daughter, my late wife would take care of his needs and now I am trying to help him. Because they think that I am trying to steal his small account, we need to go to the branch for the smallest transaction. I am very busy, here and out of state and have to drop everything I'm doing when my father in law has a banking issue. Do not open an account at this branch!
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November 2022 by jared heidt
The bank refuses to send me a statement from a couple months ago. Completely unacceptable and should be illegal. Incompetent customer service every time, and I will be closing my accounts asap
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October 2022 by Google user
Extremely poor customer service. I was given the run around multiple times (online banking - branch - online banking) and never able to resolve what should have been a simple issue. I finally gave up and opened an account elsewhere. I would especially recommend anyone planning on opening a business account to think twice.
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April 2022 by Hamed Afshari
One of the worst banking experience I had so far, dated website, long wait time on phone call, and not properly trained and motivated bankers,
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November 2021 by J M
Extremely poor customer service. I was given the run around multiple times (online banking - branch - online banking) and never able to resolve what should have been a simple issue. I finally gave up and opened an account elsewhere. I would especially recommend anyone planning on opening a business account to think twice.
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September 2021 by Denise Zwerling
I like this bank a lot. As others mentioned the staff are great. I esp work with Narre and she is the sweetest. Always asks about my relative. Thank you Narre and staff.
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May 2020 by dear boss
Not open now anymore because of covid 19,? Apparently I'm the first one here???
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September 2019 by Ralph Roister Doister
Nice people, but the human teller window is woefully understaffed, so bring a book if you have 15-20 minutes to wait around for non-ATM transactions.
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July 2019 by Ravikanth Pamidimukkala
Exceptional service from Rakeima Taylor. Quick service, friendly and very professional!!
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July 2016 by Prabhu Baskar
nice place
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November 2014 by Sadie H.
Avoid M&T Banks entirely. See my review for M&T in Fayetteville, NY. Their business practices are not ethical.
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April 2012 by A Google User
Opened a checking account here with one of the creepiest guys I've ever met. He was very rude and awkward, even moving his name tag off his desk at one point. He managed to insult me by asking if I was unemployed and how much of a balance I'd be able to keep in my checking accept (I actually make about 10 times the salary of a retail bank teller, thanks old man) an then managed to creepily asked if I would like green checks to match my eyes. I personally hate when middle aged men make my daily errands awkward so I found this extremely annoying. After the checks (that matched my eyes) didn't come as promised and I was told I'd be charged $25 to get checks for my checking account, I closed this account and went with another bank. Would never use this bank again, and would advise old broke men to keep it in your pants while at work.
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October 2009 by Rick R.
If you want a bank where the tellers and the branch manager know you by name and welcome you when you come in, this is the place. M&T is the most relationship oriented bank I have experienced I feel as a person and member of the larger community rather than an account number there.
