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January 2024 by LR Brandon
This bank is horrible… very rude and dismissive attitude it’s terrible. No good customer service whatsoever. Each employee needs training for customers. Especially around this time of year people should be more understanding and nicer.
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October 2023 by Sherma Rayan
I had the one of the most friendly and informative bank rep name Jalil. Thank you for making my trip over such a pleasant one.
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January 2023 by Peter Barrett
I was in NYC on a daytrip to get a legal document. Stopped off at this branch to get my request form notarized. The staff was pleasant and well trained. I had never been in this branch before but I would certainly use them regularly if I lived in the neighborhood. Highly recommend.
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December 2022 by David Dore
Excellent customer service, bank reps very cordial and helpful with small business services
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January 2022 by Jessica Reznik
Located right next to the 50th CE stop, the branch is very easy to get to. I had a great experience. The staff is really nice and helpful. They gave me clear and concise instructions and advice. They were patient and were really easy to work with. I would definitely come again for my banking needs.
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November 2021 by J S.
Single teller. Lines stretching out to the door. Not sure why this bank branch is open if they can't provide personally for service. Just shut it down and save money by using just the ATMs. Either you're in it or not in it.
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November 2021 by Nonye Ojibe
I went to this branch to deposit a personal check from my mother sent me and they denied the check being deposited and then placed a hold on my account without informing me! I went out of town that weekend and was unable to use my debit card. The back office (1-800number) was not able to assist me due to the hold this specific branch placed on my account. Also, when I was in the branch, they gave me the check back and they were not able to tell me why the check couldn't be deposited and I am currently not able to receive any answers as to why my account has been on hold for several days now. When I get back into town, I will be withdrawling all of my money from this account and closing it due to this branch. - HORRIBLE EXPERIENCE.
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August 2021 by Treva Patterson
Having to deal with this bank after my Fathers death has been the most difficult, frustrating and painful experience. Their customer service is non-existent and their company policies completely lack empathy and flexibility. All of their staff seem to have scripts they read from and no matter your circumstance that's it, they could not possibly care less about you, move on, it's not their problem because computer says no. Not to mention you get different answers to each question depending on who you speak to and each department seems to know nothing about the other, absolutely no consistency across their business. I will say that I did speak to some nice ladies but as nice as they were they made promises they did not follow through on. No wonder with all of their branches nearly all of them have less than a 3 star rating on Google. Such a shame.
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February 2021 by Ron Podovich
The staff were incredibly friendly and helpful both on the phone and in person.
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September 2019 by Rachel Allen
This is the worst branch ever.
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January 2019 by Jack McFadden
Ate my card. Nasty.
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December 2018 by Fodiyo Mu'awuyah
So nice and cool
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February 2018 by Lauren Hanna
I have been banking at M&T Bank for over 20 years! They are a great small bank with excellent customer service. I have both personal and business accounts. It's nice to bank at a bank where they staff knows your name !
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November 2017 by cristina madaras
Went right now to withdraw some money and I couldn't because I forgat my ID at home.. so I withdraw from ATM less of course. In this case I should have my ID when I withdraw from ATM also !!!! This is ridiculous and way to much !!! In top of that they have only 3 branches in Manhattan. So inconvinient
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November 2017 by Kierstin Gray
Customer leaves a bit to be desired. Took 30mins for anyone to meaningfully help me, at which point there was a bit of significant attitude towards me by more senior staff. There was no real attempt to explain ot probide positive service or solutions (wasn't offered to start an account or anything). Upon providing feedback, I got a false answer of concern. Unfortunate that they seem to not be particularly interested in helping folks. The new trainee who initially engaged me was great though, and tried to be communicative.
