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January 2024 by P Felder
Everyone at this location is extremely helpful kind and caring. Even though they are a small location they are on point and deliver Immaculate service!
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January 2024 by Miss Lissa Knows
I've had bad experiences in the MCU in Harlem but that's not what this post is about! THIS IS AN APPRECIATION POST!Every time I have an encounter with Jessica Caraballo, SHE IS SO AWESOME! She ALWAYS greets people with a smile and she makes me feel valued. Please make sure she sees this! THANK YOU JESSICA ❤️
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December 2023 by L smith
Their card machine is always broken. Every time I go there the card machine is broken. The last time I went there I needed a card, it wasn’t working. They took my name to call me when it was working again. They called me the same day and told me that it was working. I went back the next day and it was already broken again.
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November 2023 by Lakesha M.
It is beyond me as to why this location is even here. Since November 22nd all 3 ATM's have been down. At first I assumed the brinks workers weren't able to get there due to the holiday. I went back Friday after Thanksgiving, Saturday, Monday and Wednesday. At this point were past ridiculous.
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November 2023 by Kiesha Lawhorne
I had the most wonderful fast and efficient experience at the 125th MCU Branch with Jessica Caraballo and Allison. They were the perfect dynamic dual in making sure I was able to execute a time sensitive matter with my account. They were not only efficient they were friendly positive and very professional. I’m sooo happy I walked into this branch this morning. Go Harlem !!!
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October 2023 by NYM Hollow & Chronos
The Outstanding Sevice I received today was Phenomenal I appreciate the service from Jessica CaraballoLidiana Vazquez Courtney RichardsFor assisting me for my needs.
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September 2023 by Alejandro Ruiz
Jessica Caraballo was soo great and was very supportive and helpful. She did her best to assist me. Trayton and crystal was also helpful. Great team that makes everything possible. Thank you soo much
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August 2023 by Summ Chong
Lidiana Vasquez was fantastic. Not only was she a professional, she was informative, personable and put me at ease. Completely. She took care of all of my needs with encouragement and a smile. I called the Cust. Serv. Dept, and I was given the incorrect information. They were uninformed and derelict in communicating the information that I required. I appreciate her making sure that I did not leave until my needs were met.
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August 2023 by M
Talk about a stress-free process! Trey at the Harlem location was so friendly and efficient. My auto refinance process. Went so smoothly. Thanks to Trey. Customer service a 10.
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August 2023 by veronica Hopkins
Nothing but the best satisfaction ans providing excellent service from Mr Courtney Richards. Came in looking for statement and help with online. Best service and help I've received in awhile.
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August 2023 by karen smalls
Jessica Caraballo it’sa complete joy to have helped me getting a new account! Her beautiful person centered spirit and professionalism as well as her energy of Going above and beyond is so appreciated and I am happy with her excellent customer service!! Thank you Jessica for signing me up into MCU family!! You’rea blessing!
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August 2023 by donnell morgan
Jessica Caraballo was patient with me and a tremendous resource. She gave me great service
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July 2023 by Valerie P.
I recently had the pleasure of having all my banking needs and questions handled by Ms. Nadine Braswell of the Chamber street location. She got me a new bank card and alleviated my fears concerning my loan payments...thank you so much
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July 2023 by ForeverGreatfulLord
I went to close my accounts and had a great and pleasant experience with Jessica. Not only was she super helpful but she was very pleasant and worked quickly. There was another young lady there with the same pleasant spirit and great customer service. As well as the female security guard. Unfortunately, MCU doesn’t give you much bang for your buck when it comes to your money market accounts so I had to go else where. However, in the last 6 years of banking with MCU this was my best experience. Nice and clean branch as well.
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July 2023 by Mary Greene
Jessica Caraballo was a very great msr agent she was nice patient and knowledgeable about the service I needed she also gave me information that garnered me a better interest on my money Jessica was great! Thank You Girl!I Love M.C.U!
