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November 2023 by Jonathan Cedo
Pleasantly surprised I got same day service call on a Saturday for a unit installed years ago. These people are pros and really do care. Worth every single penny. Thank you Murphy bed express
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August 2023 by Ano Nimo
I had a *fantastic* experience working with MBE. Great communication and service from beginning to end. I love my setup! Looks great and was worth every penny. Duran was my designer and he was excellent. I got the Manhattan (I believe) in white chocolate with custom tweaks. Folds up super easily. Never thought I’d go gaga over a Murphy bed but such is the case. ❤️??
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May 2023 by M C.
I'm giving my review 2 stars and hope that potential customers will read this. I always try to give businesses the benefit of the doubt but unfortunately, this option is not doable for Murphy Bed Express. I purchased a bed with storage above and on the sides of the bed. When Duran installed it, he mentioned that the top doors above the bed did not align and that he would come back to fix it. He never did. One door bangs on the ceiling every time I try to use it and finally, the spring to the door popped off, leaving me unable to use the storage space, which I paid nicely for! I ordered brass hardware and got silver, but I'm learning to live with it. I have tried for months to speak to Duran on Sundays at 2 (which was the recommendation from the store). When he answers he says he will call back and almost always never does. When he does speak with me, he will set up an appointment and not show up or call to let me know he is not coming. I've been very polite about it and held off giving a negative review but this is no way to treat customers! When I called the store, I even offered to have them re-ordered the door (at their expense) and I would find someone to fix it for me out of my own pocket. Still waiting for someone to call me back. Basically, it's all good till something breaks or needs adjusting. Then this company does not want to deal with you. I'm VERY disappointed in this customer experience. I'm only giving them 2 stars because I like the bed and design but the "customer support" is not acceptable. So buy at your own risk and pray nothing goes wrong or is installed incorrectly since you will never hear from them again.
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March 2023 by S T.
My experience with Duran was a while ago but I believe that he has not changed. The personality cannot change. You should NOT trust Duran and the company. You might be happy when to install. But when you find and have a problem later (could be a few years), he/they will not care. His service was one of the worst ones for me. I could not believe the kind of human being even existed in the business. My murphy bed was installed by him, and then started coming off and getting damaged because Duran had put wood pieces in a wrong place. (But I did not know why at the time.)His communication was so horrible and lies a lot. On the appointment day, "No Show" . I tried to be patient. And we rescheduled a few times again because he canceled at the last minute each time. I thought Duran knew my bed most and the best person to fix, that's why I sticked with him but I should have tried another person sooner... And finally- He arrived 1.5 hour late. Much more than 1 month had passed easily since our first conversation. I had been texting him Date & Time each time to reconfirm after talking on the phone though. Duran was really rude and his explanation did not make sense. His work was really rough. I thought I would have to hire someone to fix and paint next for the new damage being caused by him. I was sure that he would not care how my bed would look like after his work. We argued. I thought he was like a sneak. The whole thing was a nightmare. I could find another person who was so amazing. He pointed out Duran's mistakes and was saying "unbelievable"...and fixed them in front of me. He put the wood pieces into right places, etc. I could not believe how Duran's work was poor and not professional. Actually, Duran had said to me on the phone "I'm the one who owns the company and no one could fix your problems". When you install your bed, you do not know anything. It was a nightmare. See some other negative reviews. To save your time and money, you should go for another place. 03/28/2023I called the company's direct number and talked to a lady several times. I was told that "Duran is out. He is the one to talk to." Actually, I have no idea if this owner "Charles D" below even exists. Even if he exists, you should NOT trust the company anyway.
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November 2022 by Patricia Rose White
Please think twice about this business. 16 years, how I do not know. I paid in total to them $7,200. for a 3 unit Murphy Bed. Plus i added another$ 2,000. on my own. Murphy Bed Express ie ***** and or **** know only cookie cutter design. Poorly at that. I/3 of the cabinet unit never worked. He blamed my floor as the problem. The design put all the weight on the door not inside. I complained but they did nothing to correct the problem. Bed springs broke within 3 months. I gave up on Murphy Bed Express. I am currently in Court with them.
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October 2022 by Jenny Uhr
I could not be happier with my decision to work with Murphy Bed Express and I am super picky. They've been in the business for 20 years and it clearly shows given some of the nuances with my asks, which were worth every penny. I have soffits. I had particular design wants, size wants, feature wants. Duran is a master builder and I will certainly be a repeat customer.
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September 2022 by Willard Spiegelman
Last week I bought a couple of replacement springs from Murphy Bed Express, because mine had over the years broken and needed to be replaced. Melissa, in the showroom, could not have been nicer, and said she would order more springs so that when I return to the city in September I can pick them up.At the same time, I said I was thinking of replacing my bed frame and mattress, but wanted to keep the new mechanism within the adequate cabinetry I already have. Melissa said this would be easy to arrange, and I said I would ask for a carpenter to come visit my small apartment when I return to town.I then went on-line to see what kinds of customer reviews the store has. And I was dismayed by the sheer variety of them. Some people were thoroughly satisfied, others were thoroughly unhappy. My question is this: Whom should I believe? Can anyone offer advice, or recommendations for other vendors?Thanks.
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April 2022 by Bethany W
Service over 5 years ago: I sincerely hope MBE has improved their craftmanship (trained labor) and is now honestly communicating if they are using real leather for a couch. I wish to move on. I am therefore scrubbing my post of photos and description of my experience.
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November 2021 by Denise Fiacco
Worst business we've ever interacted with, very unprofessional. We had our Murphy bed installed in 2019, but due to multiple circumstances (we did not stay in NYC often), did not really sleep on it often until this year. We noticed that the bed was pulling away from the wall, and began to get nervous about sleeping on it. We called MurphyBedExpress and requested that they send someone to look at it. An installer called us and said he was about to go on vacation but would come when he returned. We were sleeping on the couch and waiting for him to call back. A week later, our cleaning person came to clean the apartment. I sent her a text message saying not to open the bed, but she didn't read it in time. The bed fell from the wall, and she was temporarily trapped underneath it. Luckily, the unit was stabilized by the end of our couch and the weight did not fall on top of her. Hence, she was not injured, just scared. We reported the incident to MurphyBedExpress immediately (called and wrote). They refused all contact and would only say "our insurance adjuster will contact you". The installer was kind enough to text with us but claimed he could not help until we resolved the issue with the company. We contacted our attorney, and unfortunately there was not much we could do legally since nobody was seriously hurt. MurphyBedExpress forced us to sign a letter saying that we would not sue them before they would send an installer to reinstall the unit. This entire process took 2 weeks, during which time the bed remained on our apartment floor. It turns out the installer installed into a brick wall with wood screws and used no other supports. The company has still not apologized to us for this ordeal, and has never discussed it with us over the phone or in person (my husband went to their location on 8th Ave to try to get some assistance). We would give them zero stars, but it seems in order to post we have to give them at least one star.
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September 2021 by Ingrid
My husband and I had an excellent experience with Murphy Bed Express. Melissa showed us all the options, and helped us find the best solution for our space. We needed a unit that would work with an existing wall system, but not break the bank, budget-wise. The bed was completed faster than we expected, and the installers were friendly, tidy, and very professional. Now we're enjoying a comfortable bed (we purchased a mattress as well) that looks beautiful in our apartment and is very easy to use. Highly recommended! (Update: it's 2021, and our mattress has lost its support. We're hoping Murphy Bed Express will honor the 10-year warrenty and help us get set up with a replacement... we'll see.)
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August 2021 by Maria Esposito
We are So So Happy with our Motorized Beautiful Murphy Bed! With Desk and Lights! It’s Beautiful and made so well. Duran is Great at Helping Design it and putting the Bed together! He also made Doors for our Cabinets to match. Loos so Gorgeous! We Love it!!
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August 2021 by Rehema Trimiew
This is my murphy bed from them in my new apartment. I moved in 5 months ago and asked about having a new front door to the bed put in. I wanted to upgrade it and possibly have cabinets made too. I keep calling the guy but he keeps gaslighting me about calling me back and he never does.I'm moving out of here next year and wanted everything done so I could have people over and enjoy my new place. Now I have pieces of Murphy bed sitting in my living room and filling my closet.
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June 2021 by Rhonda Schladerbach
Duran and Gladys are exceptionally customer focused and guide you to the best solution for your needs. They created the perfect Murphy Bed for function and design for my guest room. I highly recommend MurphyBed Express! Installation was truly a work of art given my uneven floors!!! Thanks Duran!
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June 2021 by Neil Coffina
Our experience with Murphy Bed Express was overwhelmingly positive. Duran and his crew competently and professionally design, build, deliver and install Murphy beds and other custom pieces.We started with a custom Murphy bed and large wall unit and was so pleased that we also placed orders for a window seat and entertainment unit. All were professionally executed and we couldn't be happier with their work and follow up service.We highly recommend them!
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May 2021 by Maggie Rose
I’m really confused about what to do for my Murphy Bed. I really liked the showroom and the people working there were so nice. But the fact that they have 2.8 stars makes me wary. I’ve tried to contact them about negotiating their price, and they never responded. It seems like the reviews all say they don’t respond well, some I’m debating going here or just getting one through Costco.