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November 2023 by Sam Ketay
Excellent staff and customer service. Quick and efficient in/out.
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August 2023 by Jessica Robinson
Renting a car here from Mrs.Jones was so easy she literally helped you with everything. She was so patient and kind. I knew it was gonna be a good transaction right when I walked in the doors everyone was so friendly and nice. It was my first time renting a van in New York City I would definitely rent here again the manager Ngoc Nguyeneven followed up and asked me how my experience was. All I can say is this was a great place to rent from easy and I will definitely do it again with the same team. I didn’t make it in time for the survey. That’s why I wanted to follow up with this review and give them a five ⭐️⭐️⭐️⭐️⭐️because that’s what they deserve. Thank you guys so much for making my experience in New York so comfortable I always love coming here to visit this beautiful city! Thank you, MRS.Jones & Ngoc Nguyen!!! You guys rock!!!!
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July 2023 by William Kalush
Shockingly good service! Gnooc, the manager was great and Joel who delivered the car was exceptional.
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June 2023 by Pietro Annunziata
Best car rental experience in NY.We rent a car for a trip from NY to Niagara falls with the family, the car was ok but the reason of a 5 star review is people! Kevin e Yvonne gave us the best customer experience helping in any request and being available during the trip. Cheers guys, you upgrade our journey experience.
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June 2023 by Spin Lin
Friendly staff & Nice Car here.Recommend!
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April 2023 by Aashley Morgan
Very friendly staff and always the best with upgrades and little extras! My preferred agency for sure.
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April 2023 by Kesia Finley
I have rented from this location for both work and personal purposes for the last 6 years. Their customer service is fantastic and the cars are always immaculate. I even moved 10 blocks farther away two years ago and still come to this location. They also remember and take care of their regular clients which makes me feel appreciated and loyal. I won’t rent from anyone else!
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April 2023 by Dan Poreda
They have a policy where they can't charge a card more than 3 times. They tried to charge it 3 times, exhausting it before I could rectify the issue with my credit card company. Terrible practice.
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March 2023 by Mike Schubert
Friendliest and most helpful car rental spot I’ve ever been too! Super quick, super nice, super easy!
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February 2023 by Danny M.
rented a car from national, was in a state park 20 miles away from civilization. When I left the keys in the car to go through a garbage the doors locked automatically. Called national and they said they would send somebody for a fee to open the door said sure thank you .2 hours pass called back again and they said they were on their way, now it's dark and freezing and still nobody came.so after waiting another hour and 1/2 I knew no one was coming So to do what I had to do, I broke the back window. otherwise, I literally would've froze , now they are telling me its my fault and I have to put a claim in , I will never ever deal with National again and I hope you don't either
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January 2023 by Vicky Karachristou
I had worried before visiting the place that may be a scam! However it was a perfect company with wonderful employees! The women working there are wonderful and helpful! Greetings from Greece! Every time we visit NY we will only use this company!
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October 2022 by Don Branca
Clean and easy car pick up..Thanks
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October 2022 by Jay S.
Super nice staff, great selection of clean cars, easy in and out. Note the office is in the garage, walk down the ramp.
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August 2022 by Ангелина Сторожева
They tried to charge us more for the car we got anyways without the upgrade.They also lie about not having a bathroom. They say it’s out of order, but it’s working just for the employees and you can actually see that. That’s not nice.If I could give you 0 stars I would definitely do that.
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June 2022 by Sunil Talati
very friendly staff and convenient location. highly recommend will use again
