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November 2023 by Carlos S Ramirez
Theres bad teams, uneducated staff and horrible customer service… and then there’s this hell hole of a location that doesn’t collaborate/cooperate with the customer.They legitimately have NO interest/empathy with the client; they would care more about looking at paint drying than offering any kind of help.Safe yourself from the headache, DO NOT go to this joke of a rental car location.
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October 2023 by Dr Bina Bakshi
We are shocked that National Car Rental, Edinburgh,UK, has tried to pass off a tyre scrape as a chargeable issue. It's a completely acceptable wear & tear on a car that's been used for 7 days in the Highlands in Scotland.It's daylight arm twisting robbery. We are from NY and have never had this kind of high handed overcharging or cuckolding the client in this way .We'd like our rightful money back. They'd charged us £250 , have reversed £125/-We'd like the rest of our money back. It's just highway robbery if you ask meAnyone can see from the video & pictures that it's completely unjustified. National, you can not charge us £125 for this. It must've been there BEFORE we even picked it up, who can tell. No one checks tyres this closely on picking up the car. We didn't. The staff girl who had to take the car from us , zeroed in on the spot even though it's dark & dingy in the car park.We have been using National in New York, USA, and we've been so well looked after by themWe feel violated and angry enough to take my complaint to the CAA, the appropriate consumer fraud departments in car rentals.Chris we sent an email with the rental agreement no. & claim details to the email id you have sent us
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September 2023 by Iris Bichler
This is my preferred National location in NYC. Rented a car today and received a super friendly, attentive and professional service from Sokha.
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June 2023 by Kendall C.
Had a great experience with Joshua - our flights were cancelled and he saved us by getting a car ready at the time they were closing. Great service.
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June 2023 by D. W.
I wish they would have told me that even though the location closed at 4:00 on Sunday, you can drop off your rental all night. Hopefully this will help you.
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February 2023 by HSehoof
Nice and friendly staff, the whole process was easy and fast. Unfortunately, the automatic brake was explained, but not how the EZ pass is working. Also, the toll pricing was not very transparent, but this could be a website issue and there were no bad surprises.We had a Chevrolet Equinox in good condition, the cleanliness of the windshield and the dashboard could have been a bit better. Overall, it was a good experience and I can recommend this rental station.
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January 2023 by Euris E.
I went to Rental company for the first time and I have to admit I am not going anywhere else. Paulo and David over at Newark Airport National car rental did an outstanding job. They placed me in a nice beautiful suv that I enjoyed very much and they were extremely helpful and professional. These guys definitely deserve a raise they go above and beyond for their clients. Great job guys keep up the excellent work.
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January 2023 by Glenn Beckwith
A little hard to find. Located in parking garage. Not clearly marked
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August 2022 by james he
They give me a car with 3/4 gas but charge me full tank!
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July 2022 by Amit Arora
Convenient to rent and return. The cars are newer and better than other rental companies. Great service as well
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May 2022 by C.O. M.
It was Mother's Day and we went to pick up our zipcar. It was not there. And after 30 minutes on hold, we were told by zipcar there were no cars anywhere within 2hours of where we were. There was no way we could miss celebrating the day with my husband's housebound, 96 year old mother who lives in NJ. I remembered that there was a car rental place a couple of blocks away. Late, pissed and desperate we barged into Alamo's office, begging for a car that wouldn't be crazy expensive. Josh, the Assistant Branch Manager was warm, professional, calming and had a car at a great price (even better than zipcar!) To have in-person customer service and a great car felt refreshing and a relief after dealing with apps and long-wait times on hold. We plan to return to this rental place again. Thank you, Josh!!!
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March 2022 by judah monheit
Being a frequent customer by any of the car rental agency’s out there this is so far the best location I have been 10 points
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January 2022 by jorgerolandin barraza
Great service polite .they genuinely offer help even with the cold weather. Very clean place.not like budget.swept moped disinfected.i saw a maintenance person using it.
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January 2022 by alex
Easy and seamless, had no problems. Also in a nice location for getting out of NYC pretty quickly.
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October 2021 by Kira Dugall
AMAZING! It was my first time ever renting a car and this National Car location @743 Broadway made my experience seamlessly. It took less than 15 min to pick up where Sokho upgraded my full size reserved car to an SUV at no additional cost. The car was very clean and looked like new, gave me no issues on the road. Winney assisted me when dropping off the car, provided me a receipt and ended paying the exact price I initially reserved online. Zero hassle, one hundred percent recommend.
