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December 2023 by Leigh Bernstein
What a professional, courteous & speedy team! Wonderful customer service. I had a problem of my own doing that was quickly diagnosed at NO charge. No judgement about my error - just kind competence! These guys are simply great.
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December 2023 by Medusausa LLC
The customer service could be better as well as the prices being very expensive. I used to frequent NYCH a lot . I feel as if now I need to find another place which I feel cares about their commitment and understands that many who need repairs can’t afford their high prices. Took a while to write this but if you can shop around I suggest doing so.
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November 2023 by Clara Brech
I cannot recommend New York Computer Help enough. I had a Mac that was severely liquid damaged and they diagnosed it free of charge. They got back to me quickly and I found them to be super genuine and willing to help. As they were fixing it, they found another issue but kept me updated the entire time and asked me before proceeding with anything. In the end, my Mac couldn’t be fully fixed, but they refunded me. The guys here have tremendous customer service and seem to actually care. So if you need any computer repairs, this is the place to go.
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November 2023 by Mark Bartley
I had an exceptional experience with my son's Samsung tablet (S6 Lite ) repair service. Despite the tablet's cracked screen, the technicians were able to order the part and fix it in reasonable timeframe, The price for the repair was incredibly fair and the customer service I received was top-notch - quick, efficient, and highly informative. I was kept well-informed throughout the entire process. I couldn't be happier with the outcome, and my son now has his tablet back in perfect condition. Thank you for your outstanding service!
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November 2023 by Demi D
I had a fiberglass leak in my apartment and brought my laptop here! I wasn’t sure if the hazardous waste had spread so I brought it to Pedro just in case. He was extremely kind and the service was IMPECCABLE! Couldn’t have asked for a better experience. Thanks you guys!
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October 2023 by Armen Alashaian
They were able to repair my badly water damaged laptop for way under what Apple was charging. They were very quick and could not have asked for better service, highly recommend.
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August 2023 by John Christian Rose
The greatest place on earth, they were able to help me replace a part within a day on a custom built PC that I desperately needed to get fixed ASAP. These people are so genuine and care so much about what they do. They are incredibly knowledgable. Would recommend this to anyone with computer issues, large or small. So happy to have found this spot. Much love to everyone there
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August 2023 by Gabrielle Hill
Brought my laptop here for new speaker, which they fixed within a few days. A year later I lugged my moms macbook and my laptop once again because someone . . . Mom, sat on my laptop and cracked the screen here. They got it fixed both laptops, in less than a week for less than a new laptop which mom was going to buy. Will keep bringing my computers here for fast, reliable, courteous, and fantastic service!!! Keep up the good work! And thanks again.
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August 2023 by David Sokol
These guys are the best. They have helped me out big time with my laptops, smart watch, and iPhones. Not only that, when I had issues that looked to me like problems but actually just needed a minor tweak, they attended to things on the spot and did not charge me a dime. Bravo!
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July 2023 by Alan Champion
Ensnared in the apex of Capitalism, within a dense megalopolis/world, where profiteering dominates - albeit, rarefied, its always an epiphany to encounter a situation, whereupon, benignity and human kindness are the exception to the rule. I, recently, had such an encounter when I ventured into New York Computer on East 34th Street.As I am in the market to purchase a new MAC desktop computer, I had innumerable questions about such a purchase as I’ve always owned Del computers. New York Computer was highly recommended to me by a friend, and all of my questions were competently, expeditiously and astutely answered/resolved. In fact, the staff proficiently provided me with information about MAC computers, shopping/purchasing computers, and the differences between computer brands.New York Computer made my day, and I highly recommend using them for all of your technological needs; the staff is efficacious, highly trained, professional and extremely affable. Thank you for your exceptional service.Highly satisfied,Alan Champion
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July 2023 by Sarah Howell
Great service: respectful, efficient, and fair. They fixed my issue way faster than I had prepared for and the price was very reasonable. They are the rare shop that doesn’t charge for the diagnostic and they even offered to move my files over from another PC for no extra charge. I live in Queens and came here on a recommendation because I didn’t want to take chances with my tech. Will absolutely return here for future computer repair needs.
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July 2023 by Sheridan Smith
Had a fantastic experience this morning with NY Computer Help. A very affordable and smooth process - 10/10 would recommend. Matt was beyond helpful, communicative, and easygoing and all my MacBook problems were resolved within the hour. Thanks Matt!
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July 2023 by Zinoviy Gutkovich
This was my second time using New York Computer Help. One year ago they did fabulous job with my desktop (after it was damaged during move). This time it was my laptop. I am a doctor, computer is crucial for my work. As I returned to the office after pandemic (needed to see some patients in person, others via telehealth on the same day) very slow speed and endless error messages were paralyzing for my work. And again “computer doctors” made a diagnosis and took great care of me; my work is very smooth now! It is great to feel being valued customer; I think that with this business everyone is a valued customer and treated like a family. I felt being in good hands of dedicated knowledgeable professionals. Thank you Computer Help!!!Dr. Gutkovich
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July 2023 by Reid Cashour
BEST computer repair shop for MacBook issues and external hard drive recovery in NYC. My Mac suffered water damage and they fixed it within a day. Recently had my MacBook battery replaced, took 30 minutes. They also recovered my LaCie hard drive. They do it all. Professional, fast, great customer service and reasonable prices!
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June 2023 by Maria Thompson
Replaced my damaged RAM. Price as quoted, work done on time, and staff easy to deal with. The technician also took care of some clean-up issues at no additional cost.
