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January 2024 by Brenda C.
Another successful visit to the Nordstroms store thanks to sales associate Jelani Williams. I had taken a picture of a pair of booties I found online and liked but while looking around wasn't able to locate them in the store, Jelani to the rescue. Jelani went to the back and bought out the box with one shoe (which I tried on and loved) the other was on the rack....with the patience of a saint he went thru all the racks trying to locate the matching booties. Unable to find it I saw him heading back to the stock room was gone for a little bit but was unable to locate it. I was nervous that I wouldn't be able to purchase and he offered to order it for me online since the booties would more than likely be in either another store or the warehouse and could be fulfilled. This visit was on Monday and my booties arrived on Wednesday. Ladies like many other reviewers who suggested to size up I would go 1/2 size up. I always wear a 9 which is the picture of me wearing the booties and "yes" the heel is very hard and it's pretty narrow in the lower portion of foot. The 9 1/2 just has a wee bit of space that a pair of thick socks couldn't fit......they are perfect.Love love love my new booties and I hope Jelani is available anytime I visit the stores shoe department
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January 2024 by Denisse Z
Big shop, with several floors and nicely decorated. It has another building close by, but I couldn't visit it. The people attending were very kind. It is pricey but you'll find several brands there.
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December 2023 by Ashley R.
I stopped here while visiting the city last week as I typically do. I wasn't looking for anything in particular but I did find these adorable sandals that I had to have. Bonnie assisted me and she was great. She offered to ship the shoes to me so I didn't have to carry the bag through the rest of my travels as well as has a signature required so there would be no issue with whatever carrier delivered it to my home location. I would go back again just to shop with her!
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December 2023 by Trustea
So I've been frequenting this Nordstrom for all my beauty and fragrance needs since I started coming to them and let me tell you why: THE EXPERIENCE!!!The customer service, the welcome, the one on one personalization and finishing touches. That's what so many are missing and the people who are working here have managed to not only adapt but own as skill sets. For example from the Le Labo counter alone my go to person: Imran!! He is the best and you can tell him I said so! However, there's also Pedro and Alisha there and they also are amazing, so you know you are always left in good hands! Imran will help you pin point the best fragrance for you, your friends, your relatives! I have most of my coworkers and a handful of friends coming here or sending their orders.Then at the Charlotte Tilbury counter you have Tabatha!!! Talk about A+++ Top Tier service!?! She is another one that is absolutely amazing! There was an event where they were running out of the gift box sets and Tabatha came through! What I also love is that both are honest and DON'T push sales!! They'll let you know what's for you, what isn't and what you should test first or keep an eye out for. But if she isn't available then Codi or Doreen are there to help out for Charlotte Tilbury. There's so many reasons that I keep going back but when you have hard working, friendly, helpful, personable people like Imran working there, that makes it so easy to choose Nordstrom over Sephora or Ulta when getting certain products or perfumes.
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December 2023 by margarita mimi
This was my first visit to Nordstroms at w 57 and I was completely blown away by the sheer beauty of the place. It’s large and open and welcoming with staff at the ready to help . It didn’t hurt that the day I was there I met Santa and the gang on the escalator and was able to slip Santa my Christmas wish list ?.This store reminds me of what department store shopping use to be before Saks , Neiman’s, Bergdorfs started leasing out the interiors of their stores to designer brands. These “department stores” have basically become mini malls with individual boutiques all staffed by employees of the design houses. But Here at Nordstroms the staff all work for Nordstroms. And they are super friendly and able to help you navigate around the store. Shout out to Rachel forGoing up and down the five floors helping me to check off my shopping list.!There are five restaurants here! Even a bar inside the women’s shoe department! we dined at Bistro Verde at a window table with great views of the city. The food was delicious and the staff super friendly. Exhausted after nearly a full day of shopping we had a drink at Wolf’s on the second floor. This is a beautiful bar restaurant that also has exceptional views of the streets outside.There are just too many pluses to mention about this Nordstroms. In a nutshell: excellent helpful staff, great layout and lighting, great selection of clothing and brands, great dining options . Overall a joyful shopping experience that you just don’t find in department stores anymore. It’s nowGoing to be THE place I shop and lunch whenever I’m in the city.
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December 2023 by Rick Hill
A little off the center of shopping if you are department store shopping in NYC. Very well stocked at all better price points.
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December 2023 by Barbara Lindner (Travelling Wife)
Revisited store many items since holiday season. I was well basically fired by my salesperson and I now work with Rochelle. She is in designer handbags and helpful. The store has all the designer items you need and want. It has a men’s store across the street. It has so many luxury goods and when it has a sale you can find amazing items at wonderful prices. Santa was visiting and there was even fake snow!James in shoes is my go to guy. He is awesome. Sometimes the DJ music in first floor is fun however it’s loud. Many designer brands and across the street is the mens store. Beauty department is large and there is a beauty haven as well. I like this Nordstrom and it is has great location on 57 street. Easy to reach by a few subway lines
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December 2023 by K
The best department store, where the staff goes above and beyond to put smiles on their customers’ faces. The holiday display is so well organized and considerate. Santa Shows at 2 PM and 6 PM feature genuine snowfall and a merry crew from the North Pole. Kids can also deposit letters in Santa's mailbox and anticipate a personalized response.
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December 2023 by Dave Conord
We stopped by for a drink and left with great shoes! Staff was excellent, beautiful store. Saw Santa… bonus!
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December 2023 by Glennis T.
What's Up, this Holiday season guys? Well this is my Flagship location, let me tell u. Unfortunately, some of the salesgirls in the Gucci area wasn't so nice. Hmm it's Christmas time customers come in to shop & u give off a standoffish attitude to the customer. It was my Aunty's 80th Birthday so I wanted something special & she loves perfume,First, she told me she didn't have a sample meaning a spray to spray on film test. I was like ur a perfume & u can't spray it onto a strip for me to spray? Wow! Then, she was like oh the one I have is slightly different. How do u run outta perfume tester bottles for the holidays? So, I left to check the Clearance rack upstairs on 5th floor & meet a nice sales lady named Sandra. I told her what happened she was like I can't help u with whatever u need. I can go from floor to floor so she escorted me down to shoes & perfume. What a nice lady she relieved my stress that the other nasty lady in Gucci perfume left behind. The manager in Gucci wasn't nice either & I couldn't understand her African accent & she was rude to Sandra who came down to help me make that purchase bc I was about to leave & go to Saks. It was no one business but I was also celebrating my birthday So, they could've made soooo much money I was treating myself as well as buying a gift for my Auntie. I later finished with a drink in the basement bc these jealous sales clerk were trying to spoil my mood last week. I even got the perfume bottle engraved in gold print bc Sandra was on point. Sandra is a Gem, ask for her on the 5th floor. She got u! I came bk today, & bought some more stuff & had Sandra help me again. She's sooo sooo sweet & professional. She made my day both times. Salesgirl in Miss Dior was nicer than salesgirls in Gucci, I'm just saying. Today, I took a photo of the Nutcracker puppeteer& girl on skates but I'll just post the puppeteer bc he was sooo nice & looked great. Enjoy! I recommend this location Overall! F. Y. I: Restrooms could use a hook so u don't have to put ur coat & purse on the dirty floor bc the bag holder is limp & doesn't hold anything. IJS.
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December 2023 by Michelle P.
Nordstroms has been my happy place since I was in high school. I couldn't afford it then but when I was 18 and on my own, college and full time, I used my pay to buy my first Nordstrom outfit. Some of the stores have fallen off, but this location is not one. Thank you for giving me my happiest place on earth (not Disneyland) on a not so good day in the City.
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December 2023 by Teandra R.
So I've been frequenting this Nordstrom for all my beauty and fragrance needs since I started coming to them and let me tell you why: THE EXPERIENCE!!! The customer service, the welcome, the one on one personalization and finishing touches. That's what so many are missing and the people who are working here have managed to not only adapt but own as skill sets. For example from the Le Labo counter alone my go to person: Imran!! He is the best and you can tell him I said so! However, there's also Pedro and Alisha there and they also are amazing, so you know you are always left in good hands! Imran will help you pin point the best fragrance for you, your friends, your relatives! I have most of my coworkers and a handful of friends coming here or sending their orders. Then at the Charlotte Tilbury counter you have Tabatha!!! Talk about A+++ Top Tier service!?! She is another one that is absolutely amazing! There was an event where they were running out of the gift box sets and Tabatha came through! What I also love is that both are honest and DON'T push sales!! They'll let you know what's for you, what isn't and what you should test first or keep an eye out for. But if she isn't available then Codi or Doreen are there to help out for Charlotte Tilbury. There's so many reasons that I keep going back but when you have hard working, friendly, helpful, personable people like Imran working there, that makes it so easy to choose Nordstrom over Sephora or Ulta when getting certain products or perfumes.
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November 2023 by Jingjuan Qi
I shop here all of the time.they are so ready for the holiday season now.
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September 2023 by Rob F.
Never seen a Nordstrom men's shoe section as large as this one. For that alone, I'll come back. Lots of trendy clothes here, probably the best Nordstrom I've been to.
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September 2023 by Phoebe Hu
They are nice and exclusive value pack for luxury brand cosmetics and perfume such as CDP , Greed , diptyque that can’t find in other boutique department stores. And some selective NY local gifts are nice to bring home for friends to.