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September 2023 by S M.
I am an NYU Alum and have been part of NYU FCU for a few years and have had nothing but stellar service from them. Their customer service is beyond incredible plus they really do help you achieve your financial goals ( ie:loans )/resolve any issues you may have (IT help). They have updated their website and app which I am loving. I highly recommend them!!!!
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September 2023 by Sylvia Riveros
Staff is really nice and helpful. I opened my account two years ago and I haven’t experienced any issues so far.Location is very convenient
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September 2023 by Marlene Lillo-Smith
The NYU FCU is a trustworthy, dependable and professional financial organization. I joined in 2008 with auto-deduction from my payroll. It is convenient and I forget that a percentage of my salary is in a savings account. When I need to withdraw we have options: ATMs, checks or cash at the teller's desk, in my case in the Broadway street's office. I have peace of mind knowing that no crash in the market could wipe out my hard earned money! My money is safe at the NYU Federal Credit Union. I give you five stars, FCU deserves it! Thank you so much!
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September 2023 by Jean Gal
Amazing workshop and assistance for incoming students. It was very helpful and I leave the session with a lot of new insights.
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September 2023 by Yadzia Oliver
I come in at least 1 a week, always have great experiences Cristian is Great
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September 2023 by Tanisha L (Tanisha)
Great staff!!!!! Love interacting with everyone at the Mineola loation. ❤️
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September 2023 by MJ Addington
Kind and understanding, they have always helped me when I had a question
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August 2023 by Latiqua Lofton
The staff @ Nyufcu in Mineola are amazing -So helpful. I’ve had interactions with the staff at the city Branch. What I can say is that they all put their members concerns first. I love it here !!
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August 2023 by Daria Guzzo
NYU Credit Union was super easy to get started with. The staff person I worked with was super friendly and helpful!
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August 2023 by Karen Jones
Love to come in person to talk to the tellers. They are so friendly, very helpful and patient.
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July 2023 by Carley Moore
I am an NYU employee/professor and I wish I had never joined this credit union. Honestly, if you can join any other credit union or USAA do that instead. They are heartless, the office runs poorly, and everything takes forever to process. Their online interfaces are complete garbage. They have also recently ruined my credit by reporting me for late credit card payments and shutting down my account without even letting me know. They say they want to help you with your mortgage, they don't. When I bought my apartment, I tried to go through them for my mortgage, but their rates were not even remotely competitive. They say they want to help you get out of debt, but they don't. They say they want to help you buy a car, they don't. Every single experience I have had there is horrible. Every time you have a question about something they've done wrong, they have to take it to their CEO, and that usually takes a month. Why does a credit union have to run everything by a CEO. The in person office is even worse than the interface. No one can help you. Everything takes an hour. Don't join. Trust me. They ruin lives.
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December 2022 by Robert Doucette
Alex was not only a gentlemen but he helped me who is over 51 and not someone who is even close good with technology
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August 2022 by fpvrous -
Terrible staff, terrible customer service. Cards never function properly.
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June 2022 by Alicia Williams
Horrible customer service, they never answer calls, and when they do they are rude and not helpful, monopolize conversations and act like you don’t have something to complain about. Just recently opened an account and about to close it and do a regular savings at chase where it’s a real bank without these issues.
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April 2022 by Phonz R.
This credit union is trash. I am a new customer and I will be closing my account here. I don't understand how you can start a new account and they don't send any paperwork on their fees, when you make a deposit they keep $25 portion of it without explanation. What kind of crap is that? You call there and you get the most nastiest attitude people who must hate their job. And I am a NYU alumni. No thanks... I will go elsewhere!
