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January 2024 by Olivia Bala
I went in the other day to return a pair of pixie pants that I ordered online that didn’t fit me. While heading to the register I saw a cute shirt. I thought oh maybe I can exchange the pants for the shirt. When I go to the register the associate told me I couldn’t exchange the shirt with the pants as online orders can’t be exchanged with in store orders. Which made no sense to me as I used to work for the company at another location. While I worked at old navy and have been to other stores I was always allowed to do an exchange as long as you have a receipt. I did have my receipt. He offered to put my refund to a gift card. I declined because the total for the shirt was less than the amount for the shirt by about a few dollars. Which I wouldn’t have been able to buy anything with the change. I was very tired that day and irritated. I should’ve asked manager to verify if what the associate was telling me because like I said before what the employee said to me made no sense to me. But I didn’t want to make a big to do about it. I left upset and irritated because I really wants the shirt. The shirt was the Keith Haring shirt size large. I’m currently looking for the receipt from the return when I find it I will attach a picture.
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January 2024 by Theresa Rosenfeld
Pickup went smoothly as did a return. Staff was lovely and gracious
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January 2024 by Alma LaSoul999
Great selection, quality & prices ?
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January 2024 by Lendy Santiago
Dog sweaters 50% off
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January 2024 by Ian Erb
Huge store with most items available (unlike stores in the suburbs)
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January 2024 by Edwin Colon
Clean and easy to navigate the store!! Plenty of staff that wants to help you out!!!
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December 2023 by Tokunbo Aka TJ J.
Shopping with a friend for family. This old navy location was clean. Helpful staff. Wide selection like most old navy but quite large. Affordable depending on your taste and selection.
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December 2023 by Carlos H.
I needed an umbrella and Old Navy was one affordable place I knew I could up for one. The umbrella was $12 and kept me from getting soaks with a rain on the way. If you need something affordable in any big city always look for GAP and Old Navy. Line didn't take too long. Conveniently right in Times Square.
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December 2023 by Ronx Galarza
Good clothing, and sneakers..
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December 2023 by Sugey Perez
Best prices
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December 2023 by Ave Mercurio
Love it
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December 2023 by Monique Richardson
The overnight female/male manager is a bully to new male hires. She/he doesn’t train you but ask you to work faster. She likes to pump her/him chest out to show she/he can be manly too. This is not how you treat new employees.
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December 2023 by Miriam Fox
No problems
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December 2023 by Alvin Livingstone
They had a wide range of items in sizes that fit.
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November 2023 by Farrah B.
I used to come to this location often, as I used to work around the corner. Now, it's a pretty dependable location to order and pick up items from the website. This time, my order was missing one of the items, and thankfully, I was notified prior to pick up. I was able to reorder the item for delivery to my home. The staff nice and the current displays were cute with a decent amount of stock. Check them out, the clearance section is often massive.