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September 2023 by Taylor Randi Lee
My experience at Open Road Volkswagen was top tier, truly a Manhattan service feel. This was my first time purchasing a vehicle, Jeff assisted me every step of the way and was a saint while doing it.I recommended purchasing your next vehicle from this dealership.
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September 2023 by Nicholas Vladich
Found this Audi A6 prestige 2022. Ask for Tom he’s great
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September 2023 by Simple Life
If you are looking to purchase or a lease a new car then you came to the right place. I had the pleasure of working with salesperson Ivan Rosa who made this one of the best experiences I had. He was extremely knowledgeable, transparent and straight forward while providing over the top customer service. Ivan went above and beyond while taking his time to get me into the car I had my eyes on from the start. THANK YOU to SALESPERSON "IVAN ROSA" & OPEN ROAD VOLKSWAGEN MANHATTAN for making this the BEST experience I ever had purchasing a car. I HIGHLY RECOMMEND IVAN ROSA, I promise you wont be disappointed.
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August 2023 by Javier Cabrera
Great experience purchasing my new vehicle from Open Road Volkswagen of Manhattan . For my second time conducting business with Open Road Volkswagen I was assisted by sales person, Marshall ,whom was extremely courteous and professional throughout the course of the sale. I highly recommend doing business with this establishment !
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August 2023 by Chris Monti
Great experience with Open Road VW Manhattan. Tom Horan was extremely knowledgeable and helpful. He helped get us the car we wanted for a very fair price. I’ll absolutely recommend Tom and his team and be sure to go to Open Road for our future car purchases.
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August 2023 by rosalie mendia
We worked with Jeff recently for a lease and the process was very easy and stress free! He helped ensure all my questions were addressed and that all documents were completed efficiently. It was a quick transaction and we’re very happy. Thank you Jeff!
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August 2023 by Vivian Friedman
We were assisted in looking for a new car by Jeff Isaac-Hodge at Open Road VW. He is a very knowledgable and professional salesman, with an eagerness to assist us in finding the right car. He went to extra lengths to please us, and was not high pressure. We highly recommend him to anyone looking for a new VW or Audi product. In addition, we have received excellent service over the years from Lisa Jimenez, our expert Service Advisor. She has always tried to work with me on delicate situations, and I find her tact and knowledge to be superior. They are both compassionate professionals, and would recommend either to anyone looking for a new car or comprehensive service.
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August 2023 by Risa Shoup
Ivan Rosa was an exceptional salesperson. He was clear, responsive, and helpful. We are thrilled with the CPO Tiguan we purchased with his help. 10/10 would recommend Open Road Volkswagen Manhattan and Ivan to any prospective customer!
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August 2023 by Kristina P.
Service rep (Carol) completely took advantage of the fact that I am a girl unfamiliar with cars and forced services on me that it turns out I did not need. My bill was astronomical. I went in for an annual inspection and oil change and walked away paying $1800 for services I did not need. I will not return to this dealership in the future, which is unfortunate as I was a loyal customer for 3 years.
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July 2023 by Edward L.
Dishonest Scoundrels If you like long waits, liars,broken promises and less than crappy service then this place is definitely for you. Beware the manager I believe his name is Anthony Pinocchio he's the capo of the gang that couldn't be straight with their customers I can't tell you how many times I was put on hold for over 20 minutes and then when someone did finally answer they transferred me over to someone else another 10 minutes and so on and so on. this place is bedlam. There is no sense of organization or protocol. It's very willy-nilly seat of the pants kind of operation. I expected more from the German car company, but then again didn't Volkswagen scam, the world and its customers about the gas mileage that their cars were getting I believe they were fined billions of dollars . Well, that's my fault shame on me for going with a company that was greedy, shameless, and criminal. I'm not saying that the people in the-dealership are that way, but they certainly are not up to any standards that would make one feel comfortable and taken care of, the incompetence is off the wall. FYI waited a while before writing this review because I'm fair and believe in giving people chances , but time after time, they failed at every opportunity to make things betterThey are their own worst enemy And one more thing if you think of buying an electric vehicle, just know that this dealership only has one qualified EV technician that means you could be waiting forever before they even look at your carSave yourself the aggravation and and possibly having to hire a lawyer definitely go somewhere anywhere would be better this place is the worst !!!!
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July 2023 by Julian Berkeley
Whiddon Sibdhannie recently helped with the purchase of a new Golf R. We initially met based on my inquiry to the dealership. He was quick to respond and made himself available after business hours, for our first conversation. He provided me with 2 vehicle options, and he openly let me know the price difference and trim package differences. At no time did he apply any pressure.We met at the showroom and reviewed the options. His manager, Anthony, who could not have been more professional, and he worked the trade in values on my existing car. We agreed upon terms and did the necessary paperwork. This process took a few hours - Whiddon and I had a great conversation - discussing life and business. He is professional, engaging,service oriented, and extremely knowledgeable. I am also in a client service industry - and he hit it out of the park.Whiddon walked me through the car’s systems and answered every question I had. He checked in with me the next morning (on his day off) to make sure everything was fine. He also answered some additional questions I had.This buying experience is exactly what I had hoped for.I can’t recommend Whiddon highly enough. If you are looking for a car, you should 100% reach out to him.
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July 2023 by Carlie Marks
We went in to the dealership and we’re so pleased with our experience. Patrick was extremely knowledgeable, patient and helpful. It made the car shopping experience enjoyable!
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June 2023 by George Mamaladze
Anthony is not the least expensive guy on the block, but he sure is the best sales guy you would ever deal with. Buying with him is like going in Ritz-Carlton. You simply want to have the best experience and never think about the price. Luxury brands aren't about discount after all. He made me so comfortable that I didn't even want to negotiate. Best of all, he makes himself available anytime even for service needs. Call, text, email he responds bullet fast.
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June 2023 by Nick Zerella
I sat down with Ivan Rosa wile looking for a new car I wanted, he made it quick and easy and worked hard to get me in it. Ivan and his staff all worked really well with me and did everything they could to make me a great deal. And he bought me coffee from Starbucks so 5 stars ! Thanks guys I love the new car ??
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May 2023 by Lourdes Figueroa
Went To Volkswagen Of Manhattan And When I Tell You It Was The Best Decision Everrrr . The General Manager Anthony Were Absolutely Amazing Believe Me ? I’ve Been To Several Dealerships All Over Yonkers , Bronx , New Rochelle And When I Tell YOU Volkswagen Of Manhattan Was Absolutely The BEST From The Moment We Walked Through The Door . They Were SO Professional , Courteous, And SOoo Helpful Will Definitely Be Returning And Telling Everyone I Know About Them Absolutely Recommend ⭐️⭐️⭐️⭐️⭐️ Oh And The Prices Wowwww ?
