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November 2023 by William B.
BUYER BEWARE! We have had a couple of problems with this company recently, most notably our purchase of a wall mounted heater/cooling unit from a sales rep by the name of Nick in the Whippany, N.J. store. The initial delivery of the unit took 2 weeks, a ridiculous amount of time. When the unit was finally delivered, we discovered that the power cable wasn't included. That was nearly 2 weeks ago. Now we come to find out that the power cable won't be here until December 6th. With the cold weather coming in, we could have a problem should the unit not be operating. If I could make a zero star rating, I would absolutely do that. Gee! I guess I just did give them the appropriate rating.
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November 2023 by Linus Sun
Milton is the consummate professional. He knew his exact inventory, delivery timetables, knew what I wanted, how to get it done with speed and knowhow. There are so many box stores these days, so it's refreshing to find a kind person who knows his stuff, is not too pushy, and really able to help. His knowledge of specs of older high end custom appliances (and what they can be replaced by) is what led me to come all the way out to this store and do business with him, and will lead be back to do more. Highly recommended!!!
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November 2023 by Noah Virgile
John was so unbelievably helpful! Helped me get the best price on my appliances and was great about scheduling my delivery/install further out than I'd normally do it with other companies. Couldn't recommend PCR&S more!
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November 2023 by Surong Li
Elijah is very awesome person and very patient with us! I highly recommend him when you come to store! He is the best salesman!
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November 2023 by Mig Pro
I was satisfied of my purchase of the LG Washer! John Sookdeo, was very helpful and explained the product being purchased. John Sookdeo took time to make sure I understood and allowed for questions. What a fantastic sales counselor, John is!! He is a great asset to have at P.C. Richard & Son. I definitely will recommend the store at 53 West 23rd Street, NYC, NY 10010.Anthony C.
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November 2023 by Ann S.
This company has been a waste of time and money. We purchased a dryer from them a few months ago and it worked for not even a month. They have sent four different repairs men here who did hardly anything. They took weeks to get parts that ended up being the wrong parts. One repair men came and actually took the front panel off and found all wires were melted! He couldn't do anything. Two weeks go by and we are still we are waiting for parts. DON'T USE PC RICARDS.
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November 2023 by Mahendra Bhagwandin
I had a great shopping experience with Abdallah, he was very knowledgeable and extremely helpful with my fridge and mattress purchase. I appreciated his patience when changing my order and it was no bother to him. I found my go to sale rep at PC Rich. I commend his professionalism, respect and kindness!
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November 2023 by Ismet D.
very unprofessional company, they don keep their promises . I've got all dusty new machine from the start . They told me give it a try we can replace it any time . guess what that didn't happen even the washer it's not working right. Never ever again with this company, i don't recommend to anyone..
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November 2023 by Sandy S.
We have had continuing problems with our LG refrigerator, both with the compressor and ice marker. We purchased an extended warranty and despite several service appointments and more phone calls than I can count, seven months later the problems are still not resolved. PC Richards' extended warranty is not worth the paper it's printed on, they sub-contract the work to a business that cannot be reached by telephone or email, it bills for equipment that is never shipped and sends poorly trained technicians. PC Richards apparently bears no responsibility for any of this and keeps referring me back to the same incompetent service provider. Obviously we will have to hire someone to finally fix these problems. After 25 years as a customer, PC RIchards, never again!
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October 2023 by Kaishawn Scott
I know that I can always rely on Elijah for that best customer service! Can’t wait to come in and get my new TV. He’s very professional and has a good judge of character. His expertise is undeniable. I highly recommend his services. ?
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October 2023 by Sarfaraz Rajan
Sal was amazing from the moment we walked into PC Richard. He was so knowledgeable (literally knew the answer to every question we asked) and above all was “real” about what we should get. Thank you Sal beyond being a great sales associate he was a great person!
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September 2023 by Dean Elefante
John at PC Richards is a super friendly and kind man. He helped me tremendously while choosing a new television to purchase making sure I was equipped with the right knowledge and equipment. PC is the company you can trust!
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September 2023 by Wendy Slutzkin
Silvio was wonderful!! He helped me select an amazing air-conditioner and walked me through the entire process. I will definitely go back to him again.
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September 2023 by G. Kumar
Can't give enough praise to Sal - was super on top of the orders, both until and after the transaction. Helped make sure I got all my appliances in quickly, and saved me tens of thousands in making sure I didn't have any overage charges from my contractor.
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September 2023 by Judith W.
Management's attempt to address a customer service concern was poor!! Stating ma'am at the end of a sentence after using an unprofessional tone and being belligerent, does not constitute professionalism. I've been a loyal customer for many years. This was not reflective of usual service.
