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November 2023 by Meredith Kiss
We had a great experience with this store, especially because of Malik. We went in curious about a new refrigerator, and Malik set us up to get an in home measurement 2 days later. Then, he did research for us to narrow down what would work for our needs. Can’t recommend him enough. If you need an appliance, go see Malik.
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October 2023 by Wesley C.
So I had a TV emergency and the manager at the East 86TH St. store was VERY helpful in this.I am happy with my purchase and as always with PC RICHARD, cost effective. Thank You.
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October 2023 by peter ciafone
The worst. Don't even bother. Paid for a new dishwasher and an install to replace the wood panel on the dishwasher. This is what they left me with. A panel covered in blood and a hole drilled through the front. They never finished the panel installation that I paid for, and when I called, they said they don't do panel installation even though I paid for the service. Managers wouldnt call me back, and they accept no responsibility
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October 2023 by Romeo Bennett (Pvt. Bennett US Army MPD)
Davy and Stacy were very welcoming from the moment I walked in the door to the moment I left. They answered all my questions perfectly and with a smile. If you’re having a bad day trust me these two will cheer you up in an instant with a few laughs. If your in the area you should definitely stop by.
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October 2023 by Samaa Sky Meditation
Stacy is the sweetest & most caring salesperson! She made the experience very easy, did her best to help us price match, gave us exactly what we were looking for & inspected the TV with us.
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September 2023 by William Riddick Jr.
Jessica was AMAZING! She not only knew her stuff about the products, but she was friendly, not pushy and helped me choose the perfect mattress and pillow. Thanks so much for a job well done.
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September 2023 by Jerry Norm
Stay was super helpful with setting up service for my AC was extremely helpful and I got a schedule dated to be done she also let me know about the mattress sale soon as I walked into the show room
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September 2023 by Diane Patterson
Stacy was amazing and super helpful such and amazing person and personality towards customer she knows how to multitask really well keep up the good work
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August 2023 by Akeem Leach
I had an amazing experience with this company PC Richard & son & Sales counselor Vanessa . Her customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from this business. They went above and beyond to help me find the perfect item. I would highly recommend her to anyone that is looking for any products from PC Richard & Son.
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August 2023 by David Dubin
We had the best experience at P.C. Richards- East 86th St NYC. William, Manager resolved a problem in no time with the purchase of an appliance. William was patient, delightful and wanted us to be happy. We highly recommend P C Richards and especially William. Great service is important and that is what we got.
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August 2023 by Thomas C
Tomasz was extremely knowledgeable and easy to work with. First time buying an AC window unit and he made the process much easier for me. It wasn’t overwhelming and I was led to what I ultimately needed. Tomasz answered all my questions and took his time. Would definitely come again. Thank you! Apartment is finally cool!
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August 2023 by Carlos Arroyo
Stay away from this store and especially Brian the sales person. Dealing with a Bertazzoni vent hood problem for 7 months- the recirculation kit first arrived missing pieces, he then said he reordered but actually ordered a vent hood, replacement kit arrived damaged and when functional one arrived, the vent hood was completely dead- motor didn’t work. PC Richard then assured they would help but refused to pick up the item to process the return. I had to physically return the nonfunctional vent hood and recirculating kit by myself and paid $30 cab fare to do so. In the store, Brian proceeds to insult me and makes it worse by insinuating I should have bought the PC Richard warranty- he basically blamed me, the customer for manufacturer problems (all while munching away on a salad). Stay away- buyer beware.
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August 2023 by Michelle F.
I bought a dishwasher here a few years that I'm quite happy with. The service was great back then. I returned to look at refrigerators and over the range microwaves this afternoon, but two sales associates seemed more interested in socializing and the female one made snide remarks about me measuring the interior dimensions of a fridge (did she think I couldn't hear?) and walking away than actually asking me if I needed any help. I actually thought the female associate was a customer at first. This is the second time I've come to look at appliances here- last week, there was no one upstairs at all to answer my questions. There was one other employee up there working hard today, but he was already helping someone with another customer in line. The two other employees disappeared. I just left, I still have questions. I'm still interested in spending thousands on some appliances- but I'm wondering if they want my business anymore.
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July 2023 by Shanique Latimer
This is my second time coming to this location with my mother in law. Both times we were greeted and assisted by Stacy. She is amazing!!! Her knowledge and patience is unremarkable!! She is an outstanding sales representative. I definitely recommend this location and please ask for Stacy you will not regret it!!
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June 2023 by Kaleo Vasquez
Very quick and helpful service from Jessica, needed a refrigerator asap and was able to get one with a good price.Definitely would come back for other appliances.
