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December 2023 by Aura L.
They thought it was appropriate to sell me items but not service me with a toilet guy was very rude. He was dark skin bald headed with the build of an obese potato. The store would be better without him.
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November 2023 by arlene mitchell
Jayson was so helpful if i could give him more stars he got it pleasant and easy to deal with. Take the time to make sure you will be satisfied doesn't rush you
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November 2023 by Vladimir Cybil Charlier
Dexter was a warm and helpful sales associate and made the experience of purchasing a new dishwasher quite pleasant. Massage included in an amazing massage chair!!
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November 2023 by Darian Momanaee
I've done a good amount of my business over the years here at PC Richard & Son, and the reason I keep coming back is their customer service. That starts with great personnel like Mykel at the 125th St store for example, who just saved my family's Thanksgiving, helping me find a great oven at a great price. Thank you Mikey and PC Richard!
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November 2023 by Heather Denbow
Marc, at P.C. Richard & Son is fabulous! I went to the store in early September to look for a new oven range. He was very helpful & let me know that he would work with me to find the best option for my tastes and budget. In the interim my washing machine broke. So, I returned last week look to replace that as well.Today, I went in and ordered both a new washing machine and new range. He made the process super easy and got me the soonest available date for delivery.I would highly recommend asking for Marc anytime you go to PC Richard & Son!
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September 2023 by P. T.
Dexter was extremely kind and thoughtful in assisting me with my purchase at this location. Please see him, he deserves a raise!!!!!!
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September 2023 by Kyana Jimenez
William’s customer service skills were excellent. He’s very personable and thorough. Thank you for your patience, keep being a great sales person!!! :)
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September 2023 by Lydia Cepeda
William C is the best worker I have ever dealt with. He deserves to become manager. He's always there when I need him and his service is wonderful.
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September 2023 by Sonia Moore
Dexter was amazing!!!! From the moment I walked in he gave me excellent customer service. Service like this is very rare to find & I'm lucky that I found Dexter. Thank you Dexter & thank PC Richard for hiring him!
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August 2023 by Chris Harry
William C gave me excellent service. He was very knowledgeable and pleasant. I came in for a computer today with my grandmother and she loved how he broke everything down for us. We will be back once we pay off this computer. Thank you P.C Richards for quality service!
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August 2023 by Celine McFarlane
I had a great experience at the Harlem location today. William answered all my questions today on a vacuum and made my purchase super easy. I will be looking to come back and buy a fridge from him in the future. Pc richard is lucky to have such a great salesman.
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August 2023 by Nick Fury
As I have found over the years, PC Richard has excellent service, a very good selection of appliances and prices that are actually a little lower than most other places I’ve seen. I want to give a special shout out to their sales person Dex in the Harlem location, who helped us, very patiently, narrow our search down for a refrigerator that would fit into very specific dimensions… And then helped us even more later, helping us find a different refrigerator when it turned out that our dimensions were incorrect — this, even though the replacement was a less-expensive one, which meant less of a commission. Now that’s great customer service. Also, manager Dean made the replacement logistics very easy and very quick.
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August 2023 by Crystal Rentas
Michael Rodriguez was amazing ! He was a great help. This is my first time going to P.C Richard & Son in Harlem and wont be my last visit. Cant wait to do more business with him. Thank you again Michael R for everything.
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August 2023 by Lakisha D.
Don't waste your money they don't care about there customers at all. I purchased an AC from they a month ago and never picked it up when asked about my money being spent back it has now been four weeks and two void check later they still got me calling corporate office and none can help but issue more checks ita baffling.
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July 2023 by Ignatz Mouse
Very professional, and they were very good at communicating the details of my delivery. There was a bit of a delay, they called me right away to reschedule, and the reason for the delay was that they realized the item was faulty. Which is a good REASON for a delay, and it says good things that they caught it. Stacy was very professional and helpful, and so was the delivery man. Unfortunately, I didn't get that gentleman's name, but he was driver 6070. Good folks.
