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March 2024 by Leida R.
Michael was wonderful helping me pick my kicks. I was looking for Hoka but got a pair of Salomon instead. So comfy! Michael even knew I wanted to wear them out. He's so courteous!
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March 2024 by Kel C.
Visited Paragon today for some hockey equipment. Thanks Isaiah for your excellent advice and for making the process so easy! Couldn't say thanks enough for your help. Will be coming back again to see you whenever we need new equipment.
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March 2024 by Melissa E.
My husband and I went shopping today and we met the most friendliest and kindness supervisor ever. We have a trip coming up to Iceland and we needed to get a few things and Natasha tended us and she was swamped so many customers and still took the time to help us. She really cares for her customers. If you need any assistance, she's the best and I will say every employee in that store is so nice and kind. What a great atmosphere. They are so lovely.
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March 2024 by Veronika B.
Paragon has been in union square forever! Besides catering to pretty much every sport, they really shine in the tennis and running departments. Great selection of rackets and shoes and very knowledgeable staff ready to answer all your questions. They offer an excellent range of just about everything at a variety of price points. Besides fitness and athletic goods they also have a decent selection of lifestyle apparel as well. The store features 3 floors for men, women and kids! Promotions and sales can be spotted through the store if you're looking for an end of season bargain this is great shop to check out.
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February 2024 by Dane S.
Michael R., running specialist, was just fantastic today. He answered my many questions honestly and expertly. He helped me find two pairs of shoes that work for my semi-difficult feet!
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February 2024 by Loren R.
Just purchased some Hoka running shoes from Paragon. Michael R, a running specialist, used a device to measure my foot length, width, and mechanics and offered a selection of shoes from which I could choose. There was a treadmill to test the shoes. Michael was extremely knowledgeable, funny and kind and helped me decide what was best for me. I highly recommend Paragon and Michael R for all your walking/running shoe needs.
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February 2024 by Dragana C.
Super impressed with the customer service at Paragon Sports NYC. Special shoutout to Yadhira who was extremely helpful and Allen who provided extra information and made sure that I felt confident in my purchase of the skis and bindings and arranged everything for me. I could not be happier! Thank you so much! You all are a Gem!
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February 2024 by M B.
Paragon is a New York institution for a good reason. i went in Friday to buy ski gear and was met by Ronnie, the general manager of the store, He was extremely kind, knowledgeable and patient as he helped me for over an hour to navigate and make good choices. Ronnie spared me countless hours mulling decisions over ski jackets, goggles, helmets, ski socks, base layers and much more. I was shopping with my 5 yr old son who also had a good experience thanks to Ronnie. The entire staff was amazing. I'm going back this week to pick up a few more items before we head to Montana. Paragon has a great selection and the best retail customer service I've encountered in a long time.
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February 2024 by Frances B.
I just had a fantastic experience finally finding shoes that fit my feet. If you are lucky enough to get Michael, you lucked out. He tested my gait and found 3 pairs of shoes that fit amazingly well for my issues. Can't say enough! Thanks Michael!
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February 2024 by Danelle H.
The best thing about this store is Pina!! I went in looking for a specific jacket, and she was extremely helpful to find said jacket. I didn't end up purchasing it from Paragon sports as the jacket didn't fit me well, but the customer service from Pina was above and beyond!!! I would definitely go back and see her again, and would recommend anyone in the market for a new jacket go and speak with her on the second floor of Paragon Sports!! Thanks for the excellent customer service!!
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January 2024 by Amy C.
Excellent customer service in the ski apparel department. A special shout out to Marla for all of her time & not giving up until she found the right ski pants! Thank you!
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January 2024 by J P.
I cant say enough wonderful things about our experience at Paragon and the awesome service from all the staff but Briana went above and beyond setting us up with all the gear we needed for our Daughters first ski trip. It is not easy shopping with a 4 year old...She was so knowledgeable about all the products from helmets to goggles to gloves...long underwear...socks... you name it she had info on it... head to toe she made the trip so easy. We look forward to coming back soon. You are lucky to have someone like Briana on your team. (There were also many deals to be had in the store!!)
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January 2024 by Whitney D.
From the chaotic temple for all NYC athletic pursuits that is Paragon Sporting goods, Natasha Bolando, and her colleague Rafael, emerged like two rays of calming light to help me navigate the purchase of a much desired piece of technical apparel. Together they put paid to all the tired cliches of disinterested and unhelpful New Yorker sales people, and sent me on my way with that giddy feeling we all have when we experience New York and New Yorkers at their finest.
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January 2024 by Amanda G.
Ronnie and Mike gave my Rollerblades an assessment despite no longer providing tune-ups! I bought my in line skates years ago and was given a lifetime warranty. Unfortunately, the company no longer honors the warranty and I found that out when my family and I visited so I could get a tune up. I hadn't used my skates in a long time and wanted to get the greenlight before putting them back on. The staff accommodated and I left my skates to be checked out. It did take some time before hearing back from the store. Eventually, I got them back and was told they were in working order. I did not have to pay for the service as it was provided as a courtesy. Unfortunately, when I tried the skates out for a ride, the ankle strap broke completely off. I'm just happy that it didn't occur while I was skating full throttle. This was an issue that likely could not have been foreseen but I'm glad that I was able to have the skates checked out in any case. Luckily, hubbs bought me some brand new quads to use and I'm stoked to begin skating again when the weather wars up a bit.
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January 2024 by Saharawi ..
ALL the stars for Paola, who was so patient and helpful with me as I needed to learn about a number of different trekking and camping products for an upcoming trip. I don't get to Paragon as much as I used to (when I worked in an office nearby) and I had forgotten how comprehensive the selection is there, and how knowledgable the employees are. Truly amazing service at this gem of a store that is a NYC institution. Thank you Paola!
