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January 2024 by Andrew Gulya
Stayed here during Thanksgiving and it is the best place! Excellent price and location. The beds are so comfortable and the rooms are very nice. Can’t say enough great things about the staff here, especially the doormen. I would definitely stay here again and highly recommend it.Rooms: Clean, comfortable and quiet rooms.Safety: Well managed, and maintained hotel. Felt 100% safe at all times.Walkability: Excellent location for walking and subway.Noteworthy details: Staff are superb! Very helpful, kind and generous. Extremely friendly.
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January 2024 by Alexandr Tumanov
Hotel is located in Indian district where a lot of trash on streets and not really pleasant at all.When we opened the room, it had a smell like somebody recently pooped in the toilet(yes, the woman from the reception went to check if the room is ready and returned in 10 min)Window view was bad as well. The thing is the view from the hall of that floor was 1000% better.The main thing that made me to write this review - I paid about $40 more for the breakfast since I was going to the airport in the morning. Instead of the breakfast they showed me a menu with pre-packed pastry and said to choose 4 pieces each person. The waiter refused to make a cappuccino but it was on the menu.I left this place without any breakfast and had buy it in the airport.Awful service for $250 night.
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January 2024 by Mark Cesear
Close to everything we were doing. Staff was very friendly and had very good
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January 2024 by Kriangsiri Malasri
Stayed with a friend for a two-week vacation, in a room with two double beds. The room was clean, in good shape, and surprisingly spacious (closet space is limited though). The staff are excellent, and housekeeping is amazingly prompt. The hotel is also in a great location, within walking distance of much of midtown Manhattan and with easy access to the 6 train.City noise was noticeable but not ridiculous. Our room faced 27th St., so an interior room would probably be quieter.Overall this is a fantastic hotel! I thoroughly enjoyed the stay and would definitely return.
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January 2024 by Marjorie Bellisi
Hotel ideally located, next to a metro station.The room was very clean and the staff very pleasant.I recommend without hesitation.
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December 2023 by Bryan Pederson
Clean and quiet rooms in an excellent central location. The staff was very helpful and the doorman, Chuck, went above and beyond to make us feel at home during our stay.
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December 2023 by David Walker
Front desk was rude and unhelpful. Hung up on me and was downright rude about mistakes they made. Would not stay again, would not recommend.The room had flashing lights in it that kept waking me up in the middle of the night. The phone and the fire detector were flashing on and off.
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December 2023 by Bob D
Typically small NYC hotel rooms, but clean, nice check in, and very good location.
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December 2023 by Tim S
The first room they put me in faced an air conditioning unit and was quite noisy which would have probably been OK for just one night, but I asked to move and was moved to a much nicer and bigger room on the top floor, which I was very happy with for my 5 day stay! The rooms were spotlessly clean and everything worked as it should - fast Wi-Fi, good shower pressure, comfy bed, no street noise or internal noise whatsoever. Staff were always very friendly and happy to help. I didn't have breakfast but there's a popular bagel shop next door which I went to a couple of times which was very good, plus a few other good restaurants and cafes in easy walking distance. The rooftop bar was good too, and I got given a couple of drinks tokens to enjoy there. I'd recommend this hotel to anyone visiting New York!
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December 2023 by Lorraine Mitchell
Centrally situated for a lot of things, walking distance from Madison Square Garden. Also very close to subway stations. Reception staff very friendly and helpful. Bar staff more eager to clear up than to serve drinks. Rooms very clean and beds exceptionally comfortable.
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November 2023 by MYRIAM DIAWARA
More the standard of a 2.5 or 3 star hotel because from experience this hotel cannot and should not be referenced as a 4 star. The rooms are average at best. There is a jail cell window in the rooms. The bathrooms are old and outdated with white shower curtains touching the toilettes…
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October 2023 by Josh Levey
Nice Hyatt property in a great area of NYC with close proximity to the Subway (half a block away) and near an abundance of amenities. Staff at check in and front door are friendly and helpful. Rooms (at least my room) are very small and boxlike, though not unexpected in NYC. The sound wasn’t great - my room was near the elevator and I could hear the ring every time someone got off at my floor, and additionally my toilet and air conditioner kept making loud noises - though managed to sleep comfortably. The bar and restaurant downstairs was nice. They give you free drink tickets at check in which are good for a very limited selection of beer or wine at the cafe in the front. Overall enjoyed the stay here and would consider staying again on future trip to city.
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October 2023 by Ashley Clark
Can’t say enough good things about this hotel. The staff was unbelievably helpful with everything, especially Mohammad! He always seemed a step ahead knowing what we needed. They were always so friendly and seemed to genuinely appreciate us being there. The hotel was clean, near lots of good food and felt very safe. Would definitely stay here again!
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October 2023 by Susannah Winfield
I just returned from this hotel and really enjoyed my stay here. Checked in for 2 nights for a work trip and was so pleased with the great staff, lovely staff, rooftop bar and Sweetbriar restaurant. The baristas are so nice and the complimentary coffee was a great touch. Francesca went above and beyond to help me with some work prep. The front door staff are the heart and soul of the hotel. The head of engineering stepped in to help me with my bags and was just a wonderful guy. The location is outstanding.My only advice to this great property is to upgrade the streaming capability on the TVs and to consider some mattress toppers. Other than that, well done!
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October 2023 by susan james
Stayed for 5 nights in August with a friend. Nothing not to like about this hotel. The staff were amazing, friendly and helpful. Felt that they really wanted to go the extra for you. The rooms were clean and comfortable. The restaurant on the ground floor did amazing pizza and the roof restaurant/bar was fabulous too. Great location for exploring the city. Would definitely return to this hotel again - why choose any other!Rooms: Clean and comfortableWalkability: Restaurants, coffee shops, subway etc etc all on the doorstepFood & drinks: Good restaurant and roof top bar/restaurant
