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April 2024 by Minchan Kim
There are quite a few items and the staff are friendly.If you're a Patagonia fan, it's worth stopping by.
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March 2024 by Lenas Jolo
I did not enter this Patigona but the exterior was very pleasant. I sat from afar, observing the beautiful architecture displayed on the storefront and I can say, I was incredibly satisfied. I have no clue what lies beyond those doors, yet I am sure that if it brought me that much enjoyment from a mere glimpse, then I am sure the contents that lie inside those doors is surely enjoyable. ?
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March 2024 by Jill Fidelman
I was treated in a Highly Dignified and Kind manner by two individuals representing Patagonia.One was a gentleman,African American,I believe a medium/possibly tall height and a slimbuild-I genuinely wish I knew the name of this FANTASTiC individual(“employee # ….97258”).The other PHENOMENAL individual representing Patagonia is Emily.These are obviously SUPERB individuals.I adore Patagonia.The products are First Rate.Thankyou!!!!!
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February 2024 by a chen
Comfortable store with helpful staff on both floors, some of the sales offer better discounts than the website so get in early.
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February 2024 by Simeon Klimper
Team is excellent!Super helpful and very informative!I asked to see if they had a specific item in the back and he made sure to make it his top priority and check.
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February 2024 by David Waltzer
Patagonia is the best. I have like five of their jackets. For the second time in 25 years, I had an issue with one of their garments. I brought it in, they looked at it and swapped it out no questions asked. What a great company. They're always my first choice for outerwear.
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February 2024 by cb ab
Limited edition items are sold. It's a nice and calm shop. It is located behind the Natural History Museum and a few minutes walk from the 81st Station.
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February 2024 by sandra steeves
Thank you Chung for being so helpful with all your information!
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January 2024 by Kevin Hughes
Even though it was during the holiday season, Chung helped me get my jacket fixed and my bag replaced. She provided updates at every step of the way and really went above and beyond. I support Patagonia as a company for their products and commitment to environmentalism. It's also nice that I can walk into this UWS location and get phenomenal customer service from Chung and the rest of the team. Thanks again, Chung!
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December 2023 by Jennifer Lluch
If I could give it a no star I would . Came in this afternoon to buy a coat and wasn’t asked for assistance with six employees or more working in the store and only maybe two customers wasn’t busy at all and nobody seemed to want to help . Very disappointed.
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December 2023 by Anna Kathryn Word
We just had the BEST experience at Patagonia on the Upper West Side. We are in town for the weekend, and our daughter’s zipper broke on her jacket. We ran into the store to buy a new one, and within 10 minutes we were back in action after they exchanged her broken coat for a new one. Clerk 98903 was awesome—even finding the color she wanted to match her “style.” Kudos to y’all. This is why we love Patagonia!
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December 2023 by Gabriel Schillinger
Fantastic customer service! I’m a loyal Patagonia shopper and will continue to be for many years :)
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December 2023 by LC
Went there seeking help and was beyond satisfied with the help received. The staff was extremely helpful and knowledgeable. I would definitely recommend this store and their products speak for themselves.
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December 2023 by Bryan Rivera
I came to the store to buy 3 coats not one of the staff member asked to help me to busy behind the desk chit chatting
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November 2023 by 0 0.
Great store helpful and friendly staff. Lots of selection. Great return policy and product guarantees. Pricey but well worth it.