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January 2024 by Brian Harbison
More than a 5 star spot and company, 1 of if not the best. Eric was patient waiting for me to come pick up the truck and helped me out when things went sour with my move. I deeply appreciate Eric and the penske company/staff for everything they did and wish I could give them more stars. Thank you once again for helping me out.
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December 2023 by Monica W
Returned a rental Truck and left my kindle on the shelf in the truck. They claimed they didn’t have it when it was in fact left there.
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August 2023 by Ricardo Mondolfi
This is it, do not go anywhere else for your truck or van rental needs. Conveniently located less than 20 mins from Midtown near the 2 and 3 express trains, wide variety of new vehicles, and most importantly: top level customer service. Dhiraj made sure I had all the information I needed starting the day before my rental. He set me up quickly on the morning of my rental, and upon my return he ensured I got the best rate possible. Cannot recommend this location enough.
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June 2023 by Neo
Penske now has a lifelong loyal customer in me! Dhiraj is a platinum level customer service agent. I told him that he really did make me feel special, (Penske’s pledge)! Penske higher ups should be aware of this gem! Usually renting a car or truck is pretty tedious, but Dhiraj made it fun and enjoyable. He’s a special guy Way to go Penske and Dhiraj!
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June 2023 by Nicole O'Brien
Penske now has a lifelong loyal customer in me! Dhiraj is a platinum level customer service agent. I told him that he really did make me feel special, (Penske’s pledge)! Penske higher ups should be aware of this gem! Usually renting a car or truck is pretty tedious, but Dhiraj made it fun and enjoyable. He’s a special guy Way to go Penske and Dhiraj!
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June 2023 by Nathaniel Mark
Awesome customer service at this Penske location. Stark contrast with my experience with uhaul locations in Harlem.
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May 2023 by Sandra
Very good desk staff. Phone call answered promptly and service for pickup and return was good and courteous.
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April 2023 by Daina
Guy who helped me was great.Rented a cargo van last minute to pick up a couch. Getting the truck was quick and seamless.Way better experience than I’ve ever had with uhaul.
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April 2023 by Daina Gigliotti - Dozzi - Ripps
Guy who helped me was great.Rented a cargo van last minute to pick up a couch. Getting the truck was quick and seamless.Way better experience than I’ve ever had with uhaul.
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November 2022 by E Co
Awesome ?? will return ??
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October 2022 by scott coverley
Tried calling several times to make a reservation and they never picked up the phone. Finally, 2 days before I realized only way I could do this was online. The next day I get a call telling me the truck isn't available and the woman basically told me unless I called them directly the website reservation guaranteed me nothing. I told her I had called multiple times and her response was she had been very busy with customers. I then have to scramble and pay last minute prices from somewhere else. Complete joke.
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August 2022 by Juan Gomez
I made a reservation for a truck on the Penske website. As I called the place to verify my rental, etc. The guy informed me: “We have no vehicles at this location. All our vehicles are in other locations”. Yet, the site guarantees its reservations with the vehicle reserved at the particular location. I was then referred to the Chelsea location. The guy there wanted to charge me $200 to start with, even though I already had a paid reservation. He said: “This is Chelsea!!”. Funny! I thought it was Penske. ?
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July 2022 by George Isaacs
Eric was professional and hospitable. He guided me with my rental from start to finish. I couldn't have asked for a better experience in my moving process. Highly recommended. Thank You Eric and Penske Rental
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February 2022 by Tonie
I have been extremely touched by the professionalism and authentic GREAT CUSTOMER SERVICE RECEIVED FROM TATIANA! From the moment I made my initial call with inquiries, she made gesture above and beyond… and in a truly professionals manner… helped me to figure out some of the logistics and even was suggestive about other Penske facilities that might have been a better option due to the pick up n delivery of the truck… but there was something about that initial treatment that inclined me to call back… that essence of when your treated respectfully and authentically kind! I told her I have never met a young person who has impressed me as much as she did! She said she loves her job and is in management training… All I could think is they(Penske) better do right by her because she is a BUSINESS GEM… The best customer services I have ever encountered. THANK YOU TATIANA —- YOU ARE ONE OF A KIND!
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February 2022 by Alejandro Lojo
I rented a cargo van from the Penske location at 11 W 141 Street and my experience was great from the moment I walked in to pick up the vehicle up until the return. Tatyana, the customer service rep, was amazing. Her willingness to help, her friendly demeanor, and customer service are so appreciated. Thank you Tatyana for your help!!
