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November 2022 by David Winters
Been bringing my dogs here for years and this was the last straw. Both my dogs did NOT get a good haircut, teeth cleaning or glands expressed. They overcharged me and it is the worst cut they’ve ever had. Very disappointed ?? likely the owner will do nothing about it.
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October 2022 by Azzam Issam
Great staff! I visited today and was greeted with an amazing attitude. They have a wide range of selections with lots of things to choose from. The dog food I typically buy is always sold out but I can always rely on Pet Ark for it. I never leave dissatisfied or disappointed. HIGHLY RECOMMEND.
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May 2022 by Jojo Cao
?In this store you can find anything you want to buy for your furry kids
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November 2021 by Christina Williamson
Nice Staff and Good Groming???My Pucci is 3 years old and has been going there From a my Baby Puppy❤️???
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March 2021 by Loris Diran
Best boutique style pet store!
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June 2020 by Claudia Yanez
My dog got groomed without an appointment :) super friendly staff and great cut !!
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May 2020 by Yoko L.
The people out there are amazingly friendly and helpful. Especially lady there has always been smiling and professional. I never had any problem with groomers there, my dog always gets great treatment and looking handsome every time... our family all get jealous of him - (smile).they also carries a lot of great products for both cats and dogs. great store!!
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December 2019 by Karen Murillo
Used there groomers hoping that they would give my doggy a great makeover however; sadly to say my dog was cut with the buzzer and had to be treated at the veterinarian ? They have no experienced groomers working on cutting these dog’s hair. I wouldn’t recommend them for grooming. I would just recommend the supplies they have. Never going back again!!!
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November 2019 by Rashida A.
DO. NOT. BRING. YOUR. DOG. HERE!!! They are now located at 525 W. 45th Street under the name Hell's Kitchen Pet. They were previously Pet Ark located on 10th Avenue; new location, same bad grooming service! It is abundantly clear that the groomer, Adrianna, has not even a SCINTILLA of grooming skills!!! This is the *second* time I brought my toy poodle to this shop, and each time was an absolute nightmare. My husband wanted to give the groomer a second chance, pointing out that perhaps the first time was an off day for the groomer. BOTH times I was EXQUISITELY clear on what I wanted: a teddy bear cut, with explicit instruction to NOT SHAVE THE FACE AT ALL. I even brought a photograph to visually represent precisely the cut I wanted. A Teddy Bear cut. Because the prior visit resulted in a complete all around skin-low shave with a narrow, shaved, traditional poodle face (which is visually unappealing to me), I decided to not take a chance this time. I requested that ONLY the BODY be shaved down a bit, approximately 1 inch removed, with enough hair left on the legs to maintain the fluffy "boots". ***The face should not be touched at all***The groomer went into a room where I could NOT see my pup while being groomed, and made it clear she wanted to be left alone as she worked (closed the door when I tried to peer in). I checked in each hour and her tone made it clear she felt annoyed by the check-ins. I wanted to make SURE she did not shave the pups face. After FOUR HOURS I called and was told my pup STILL was not ready. I went to the pet store to find out why it was taking so long. My pup was STILL locked in a cage, shivering, with a blower on her. My pup looked frightened and cowering. My intuition sensed something was wrong. My usually active and vibrant pup appeared dull and dazed, as if she was in a tranquilized state. I ignored my gut and allowed the groomer to continue to work on my pup. I left and returned an hour later. FIVE HOURS after I dropped her off. I noticed that my pups entire body was SHAVED DOWN TO NEAR BALD! I could see her FLESH! Nothing at ALL like a teddy bear cut! The shave was so close, I could literally see my pups skin! The groomer essentially did *no artistic work at all* on my pup, and merely took a shaver and MOWED all of her hair off! I could have done that type of unskilled work at home, for FREE. And it certainly would not have taken FIVE HOURS! I immediately told the groomer to STOP! She had clearly gotten it wrong...AGAIN!! The face was still fluffy so I could at least salvage that part. Instead, AND THIS IS THE INSANE PART, Adriana INSISTED that the face must be shaved to match the body. I yelled NOOO!!!!!! and AGAINST MY DIRECT PROTEST Adriana began shaving ALL OF THE HAIR OFF OF MY PUPPY'S FACE as I stood there! Right before my eyes! It was like watching a nightmare unfold! She shaved it ALL OFF to the traditional poodle face, with the long snout. Precisely what I asked her NOT to do!! My first impulse was to leap forward and grab my pup from her hands but she was chained and I did not want to frighten the poor pup, who already appeared sick and unwell. This is the SECOND TIME this groomer has done this!! There is something very unsettling about this groomer and I do not feel that my pup was safe in her care. She did not want me or my family to be present as she groomed my pup , she appeared distracted and easily annoyed, and clearly is either UNWILLING or UNABLE to follow clear grooming instructions! This groomer lacks the artistic skill to groom a poodle, but instead of acknowledging this so that consumers can make an informed choice, she merely shaves all around with a pair of clippers, and collects the cash. My pup now looks like a mini giraffe and appears lethargic and disoriented. Shaving a dog down to the skin with a pair of clippers takes no grooming skills at all, and is something I could easily do at home for FREE! LOOK AT ALL OF THE PRIOR REVIEWS. Adrianna has been doing this for YEARS! The owner MUST be aware since the same complain has been
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October 2019 by Susana Trujillo
Great place!
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September 2019 by Miguel D.
Best pet store in Manhattan! The owner and staff are very knowledgeable, helpful and they always have everything my pup needs!
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September 2019 by April Z.
Do not ever go to their shop!!!!!!! The groomer cut my cat's nail too much and he was bleeding so hard!!!!!! Three nails were bleeding!!!!!!
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August 2019 by Liana D.
I take my 2 year old pug to pet ark for grooming. I live in the area and there aren't that many good pet stores/grooming places that aren't overpriced. The groomers at pet ark do a great job. He Dosent get cut so can't speak to that but he does get de-shed, bath, nails, ears, etc etc. always comes home smelling like berries and very clean ears and short nails. Reasonable price for the area. The woman who works the phone/register is sweet as well. They also have nice toys and supplies there. Definitely recommend.
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March 2019 by Nevin B.
Just got puppy and needed to trim her. Called pet ark in morning and they took me in ride away. Andy was great. He was so helpful on advising me on my new Pomeranian very very friendly and patient. He was so sweet and caring with my puppy. Highly recommend him. Also older man at register was very friendly and accommodating. I give there place a 5 star and will definitely be back
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January 2019 by Forest E.
$10 minimum on credit card purchases. Seriously, who carries cash today? Taking business elsewhere until this changes. Nothing special about this place I can't get at other pet stores.