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March 2024 by Russ S.
Understaffed. Badly stocked and nothing like other Petco stores I have been in. long line and the manager ( Melanie) was at the second register but did not take customers that were on line ( there were only 6 of us on line). I saw only one other employee on the floor besides the cashier. Is this a way to treat people who can purchase pets and pet food a number of other ways. Company must be failing and ready to pack it in however you should not take it out on your customers. Higher up should visit this store secretly. I was there prime time and look what happened.
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February 2024 by Susan P.
I was horrified to see turtles enclosed in tiny tanks with not enough air access for the water borne turtles - they were shoving eachother out of the way to reach the little surface of air. And the land tortoise was desperately trying to get through the glass walls of his tiny tank, highly stressed and miserable. The staff were friendly but said they could not do anything (really, people???) and I had to talk to Corporate. So I did, I called PetCo Corporate. Guess what - nothing! Animal abuse at Petco!!!
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February 2024 by lea lemee
The people that work here are either hamsters in human form or have only two brain cells. Poor customer service experience.
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January 2024 by Sebastian M.
We purchased a series of private dog training lessons and had an awful experience with the instructor Ron. He was condescending and spent the first third of the lesson criticizing our vet recommendation and not respecting our concerns around using his dog treats vs ours. He made us comfortable and was constantly rude and would laugh when we raised our concerns and the rationale. Some of his training too was questionable. Even though we purchased multiple classes we stopped going after this first one. I'd rather lose that money than to put my dog or myself in that position again.
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December 2023 by Julio Luna
I forgot the woman's name that work there with the glasses. She was working hard, and I was very upset at the customers, giving her a hard time. She deserves all the credit and love. Thank you whoever you are miss for your help. I had a wonderful experience at the store on my purchase
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December 2023 by Iiicd Cd
There was an older lady with glasses on at the cashier. I don’t think she was sober. I went in to return an online package. She started complaining before I walked to her. She was saying it was an Amazon package while the box and tape had “petco” printed all over. After I showed her the printed “petco”, she also used improper language said in front of me “what the hell is in there?” . Thank god another girl came and took over. I can’t believe how many more times I would have to listen her complaining if the other girl didn’t come.
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November 2023 by Lohfu L.
"What the hell was your name?" - said Petco staff member when I walked in saying i have an online pick up order. Unprofessional and terrible attitude from one of the staff members that can be physically described as an older grey haired white woman. Her grumpy demeanor to me and other customers showed she did not want to be there. However, store manager was very helpful, professional, kind, and is the redeeming factor in this store.
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November 2023 by Jeff Meyer
I loved my Betta Fish I got there. The staff was so helpful and told me exactly what to buy and what I don't need. I always appreciate people who don't try and up sell!
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November 2023 by Jose Marquez
The grommers are good. Pleasant staff.
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November 2023 by Olivia Leigh
Funny enough I came to this Petco to do an Amazon return so that was really cool to see that they are offering. Amazon returns since the Amazon store was closed. This is a nice Petco. It’s a smaller side but they offer everything that you need.
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October 2023 by Jana Lee
Great selection but customer service can use some improvements. Paid for shopping bag for 3 items. Cashier places the two smallest in the bag and says the larger item wouldn't fit. She then walked away without offering me a receipt to help another two associates determine whether a fish someobe else purchased was male or female.Meanwhile, all of the items easily fit in the shopping bag which I packed myself.
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October 2023 by Susanne B.
The worst customer service just standing around not helpful at all !! I won't shop there again
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October 2023 by Ian Piasecki
Exceptionally rude and unhelpful phone etiquette at their store when addressing inquiries. Had an issue with rescheduling the start date of my puppies training classes, and have had to call three separate times to no avail. If I didn't have to call them so many times you can guarantee they would have ripped me off for the $250 I paid, and nobody would have noticed or cared.
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October 2023 by sixbitsix
Are you looking for a groomer who does the job in Turtle Bay Petco NY? Diana is the one! We’ve been a longtime returning customer with her for years, had no issue with my dog’s bath or grooming. She just does the job every single time no matter what, and today my dog just received a special gift from her, what a surprise! I’m telling you she does the job with care and professional, period.
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September 2023 by James M.
It has dog stuff that I need . Store also delivers if you need it too .shop also does training for dogs .