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March 2024 by Alexis Garcia Cuevas
This gym is not very communicative. I was neglectful for 2 months and they canceled my subscription and I had to pay 78 dollars plus 51 dollars to register again. They don't tell you that they are going to charge you for the registration. They only charge you for the card. It is a scam.
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March 2024 by Jeaniene Green
Planet Fitness is fine enough for regular exercise. Really I appreciate the price and the location.
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March 2024 by Joseph Mathews
Over crowded in the evening all week long,not alot of space to move about once its crowded
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March 2024 by Aileen Caridad
I Love that Planet Fitness in Washington Heights is very spacious and that it is in a Prime location! Thank you Freda for helping me get re-enrolled to my PF membership!
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March 2024 by Antonio Solar
Just great!!
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March 2024 by Luis Ramales
The clientele sucks, from people getting upset at you for using a machine for over 10 minutes to people without black cards hogging and using the massage chairs
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March 2024 by Jeff Jacobs
Before I left New York City, I went into this location and spoke with a front desk attendee, in-person, and cancelled my membership. I realized 12 months later while doing my taxes, that I was charged $25.45/month for 12 months even though I had cancelled. I called the front desk and nobody cared. In fact, they told me I couldn't even cancel my membership online or over the phone and that I had to snail-mail a letter. The staff here is very unhelpful. I would rate zero stars if I could.
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December 2023 by Chris Withers
Always crowded no matter what time of day since there’s no other gym really nearby. The free weights are always disorganized, and good luck getting a Smith machine. Yet half a floor of cardio always 30-50% full. Brand wide, Planet Fitness suffers from too much cardio, not enough anything else. I only go to this one if I’m in a pinch.Also half the cardio equipment is out of order or off and has been for months. And in regards to the “Crowd Meter,” this location is never less than a 4. Most times it’s 5-7 out of 10
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November 2023 by Barbara Mac
Good enough for the purpose! I had different gym's subscriptions in the past 4 years, and Planet fitness is a good and cheap one. I don't have any problems with them and I like the staff. They have been nice with me. The location is also good and spacious.Oh, and a plus info: they use the same gym equipment that Crunch Gym have it., but rebranding them with their logo and colors. So that was interesting to see <3
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October 2023 by Jose Pereira
It’s just the perfect neighborhood gym accessible to anyone, anybody at any age, race or financially background. Also, great and new state of the art equipments.
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September 2023 by christian Rios
I like how organized the place is, although I would recommend that you put more machines to work chest. The people who work there are very friendly and it is always clean. It is located in a very commercial and safe place, with direct access to buses and trains.
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August 2023 by New Account
I just moved to NY and needed a gym. Planet fitness was close by. I called and was lucky enough to talk to Fabrice he was very informative and helped me gain my black card membership thank you.
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August 2023 by Kareem Alston
Overall good experience, I wish folks wouldn't just sit on their phones between sets like no one else wants to use the machines. It gets pretty packed but again, when people share the equipment, it's pretty manageable.
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August 2023 by Kareem A.
Overall good experience, I wish folks wouldn't just sit on their phones between sets like no one else wants to use the machines. It gets pretty packed but again, when people share the equipment, it's pretty manageable.
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August 2023 by Jalyn Norton
Overall fine atmosphere, good AC. This gym is typically running out of cleaning supplies by 9pm. Recently stair steps didn’t have a “out of order” sign and I nearly got thrown off because it went full speed the second you turn it on. Only ever have 2 people on staff.My biggest complaint is the ghetto female closer. She’s super rude to everyone. When you ask to use a massage chair, she doesn’t look at you or speak back? And she fully speaks English and Spanish. When it’s time to close/3 mins prior she just screams at everyone “WE ARE CLOSED” and has the nastiest attitude. Always huffing and puffing about doing her job. Definitely a BX attitude. I get you don’t wanna work miss girl but at least find a job you like. people who pay $350 a year don’t want to hear you go on and on