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March 2024 by m g
Walked in told two different workers that I’m looking for tiles for my kitchen remodel. They didn’t really help. Just told me to look around. Went to artistic tile instead they were much more helpful there
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December 2023 by Dr. David Ackerman
Absolutely rude and arrogant staff. Walked in and they were speaking a different language.Didn’t give eye contact or acknowledge myself or my gf. When we asked for help they pointed to a QR code and told us to make an apt. After we did that, they proceeded to speak in a different language in-front of both of us pretending like we didn’t exist.We said, never mind and walked out and they didn’t even blink. Clearly they are not there for customer service and the just vet people who they think can afford their high ticket items.Sadly, they offended people who would have been potential customers. Terrible experience all around. Going else where.
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October 2023 by Cielo Manzano
I am so happy I went to Porcelanosa located in Flatiron in New York City and chose the tiles and fixtures when I renovated my bathroom; but above all having found Syndel S, who with her knowledge of tiles, color design and textures guided me in my bathroom remodeling project.I must highlight that Porcelananosa has a great salesperson and designer who serves the client with kindness, patience, without rush or pressure.Thanks Syndel! My bathroom looks incredibly beautiful and big.I highly recommend Porcelanosa to anyone who wants to plan for a renovation projects and Syndel S for her kindness and knowledge.I'm proud to say, "I now have the bathroom of my dreams."
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July 2023 by Mike Shubat
HORRIBLE Experience, and last time ever shopping at Porcelanosa. Save your time, money, and energy, and shop elsewhere. Complete incompetence across the board.
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July 2023 by Mike S.
HORRIBLE Experience, and last time ever shopping at Porcelanosa. Save your time, money, and energy, and shop elsewhere. Complete incompetence across the board.
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June 2023 by Zheng Yong
Avoid Sedina Osmanaj. Porcelanosa has beautiful tiles but it’s definitely not worth the trouble dealing with their least professional people - Sedina. It’s funny that after so many people have complained about Sedina, someone with one and only one total google review left great review for her - I don’t need to tell you how fake it is.
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June 2023 by Hemochen A.
Avoid Sedina Osmanaj and Jessica Rivera at all cost. If you must purchase from Porcelanosa, do yourself a favor and work with Susan from their Westbury showroom. If you just started looking - turn around, walk a few blocks and go to Ann Sacks.I'm a home owner and we purchased tiles, vanities and sinks from Porcelanosa. Before any item was delivered, we emailed Jessica and Sedina that the 2 vanities and 2 sinks will not fit and requested a cancellation on those items. They confirmed that only tiles will be delivered and did not mention any cancelation policies (see picture proof). However, they still delivered 1 vanity and 2 sinks along with those tiles. We requested a pick up for all the mistakenly delivered items, and they came with an order of only 1 vanity and 1 sink to pick up (see picture) and refused to pick up the other sinks. We emailed Porcelanosa to pick up that 1 sink left, and they asked us to deliver the item to their showroom and said they will charge us restocking fees. Not to say how rude Sedina has been throughout the process.I did read about other negative reviews on Sedina and Jessica, and because at that point we have already decided on the tiles and did not want to repeat the process of product searching, we ended up purchasing from Porcelanosa. Unfortunately, it turned out to be our biggest mistake throughout the entire renovation project. We also ordered tiles from Ann Sacks, and definitely saw the difference in their employees. Porcelanosa, please stop hiring loose canon like Sedina and give them some training.
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June 2023 by Selig Sacks
Sedina Osmanaj of the New York flagship office is wonderful. At every phase in the process Sedina was so very helpful and knowledgeable - reviewing our brownstone renovation plans, helping us select the palate of wall and floor tiles, vanities and accessories, and the ordering and delivery process. A consummate professional and pleasure to work with.
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June 2023 by Grace An
Avoid Sedina Osmanaj and Jessica Rivera at all cost. If you must purchase from Porcelanosa, do yourself a favor and work with Susan from their Westbury showroom.We are having a gut reno with a lot of things to work on and many people to work with, and to my biggest surprise, dealing with Sedina and Jessica has been the most painful part of my reno project. I will update the review with the full story once I have time.
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May 2023 by Iuliia Andrushchenko
We did our full home renovation with Porcelanosa. We are extremely happy with the results - all the process was smooth and transparent, properly planned. All our needs and vision were heard and we got excellent advice from their designer&sales team about every product we were selecting. 2 years had passed - my home still looks stunning and trendy, we do not have any issues. Thanks to All their Team, you guys showed me that renovation could be a pleasure and I am your customer forever.
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April 2023 by Monika Podsiadlo
Avoid at all cost!!!The tiles are nice but not worth the headache and the delays the sales process will cause to your project. We purchased form Jessica Rivera at the Manhattan location. They charge for delivery separately and once they have your money, they take no responsibility for your purchase actually being delivered.We had multiple delays and some items didn't arrive. Jessica first and then the showroom supervisor, Sedina Osmanaj, were very defensive and unprofessional each time I tried to resolve a problem ("send us a picture to prove the missing item didn't arrive", "this is not us, this is the delivery company"). First they approved the refund of the delivery fee (but not for the missing items as I couldn't provide enough evidence...). Then they withdrew the offer saying their delivery vendor says I'm lying. In the end, they stopped replying to emails and that was it. I honestly don't understand how you can position yourself as a high-end tile business and at the same time treat your clients with this little respect. For future project, I'll be taking my money elsewhere and I urge you to do the same. The tiles are already expensive, and the delays and extra charges (keeping the team on standby with no tiles in sight, needing to re-purchase the missing products from other vendors, etc) increased the total cost of the project beyond what's reasonable.
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April 2023 by Keith S.
We've worked with Marissa Bordanaro as our rep for years and have been very happy with her service and the companies tile varieties.
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April 2023 by Malum Souley
Highly recommending this store for all type of tiles for your household, they have amazing collection with great quality.
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March 2023 by Adawata Doubla
Superb texture and tile work found ever with such to class finishing.
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March 2023 by Jacques Medou
Kudos to this store for rendering such outstanding services, designs, quality to the town. Must visit guys !!
