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April 2024 by Mary P
Love walking around the Pottery Barn store on Broadway by Lincoln Center. The people working there are always helpful. There's also fabric samples of the curtains that can be taken home. This helps with color matching because the light at home is almost always different than the store or looking at a photo online. Support this store by stopping by and buying in store!
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February 2024 by pt Services
Pottery Barn Upper Westside Lincoln Center is an absolute must shop! Highly recommend this amazing location.The display and designs of the furnishings are lovely.If you need help, I highly recommend you ask for Ms. Natalie, she made the experience 5 star!Natalie is knowledgeable about every detail, and item in the store.I was personally impressed with the lovely tablescape, the florals that exudes “happy” as we prepare to Spring forward.The cocktail bar sets, including the glasses will transport you into an Era of nightlight glamour that no longer exists.
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December 2023 by Shannon Novak
Would only give one star if it wasn't for their star employee, Kevin who turned around what was initially a very bad experience...Placed an online order that shipped from this store, and received an incorrect item. Called PB customer service, and they told me I had to contact the store directly for assistance.Called the store, and woman who answered rudely cut me off mid-sentence, while I was in the middle of briefly explaining my issue, exclaiming that she was "going to cut me off" because they weren't open yet, and I had to call back after 11am. Odd...if they weren't open yet, why answer the phone? Or maybe let me finish my sentence then nicely ask me to call back, or offer to call me back in 30 mins when your store is open?Overall, she had a very snotty attitude and it was all I could do to not correct her on her terrible customer service skills.I felt as if I was being scolded for asking them to correct their mistake, which would have taken less than 5 minutes, but apparently whatever she was doing was more important than helping a longtime PB customer.I understand the holiday season in the retail industry can be crazy, but that's no excuse to treat a customer poorly. I've worked in high-end retail stores, and would have been fired for treating a customer the way she treated me!Anyway, I called back 30 mins later, and was promptly assisted by a nice gentleman named Kevin. He quickly identified the issue and packed up the correct item to be shipped to me, while being very humble and apologetic for their mistake. The entire transaction took him less than 5 minutes. The first woman I spoke with should take note of this...THIS is what good customer service should be!Fingers crossed that my next online order from PB does NOT ship from this store...
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December 2023 by Melissa Wang
A rude elderly cashier abruptly snatched the Christmas bathrobe from my hands as I was trying to open it to check the size. He insisted that if I wished to examine the size further, I would have to go to the bathroom section downstairs. Despite leaving with two bathrobes, I couldn't help but be taken aback by the blatant rudeness of the encounter.
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December 2023 by Alex L
Poor customer service. Nobody acknowledged me or offered to help. I stood at one counter and the employee, on the phone, couldn't even give me a look like I see you.Went to another counter and nobody said a word and a worker pushed passed me in line to ring up a person behind me without any sort of "we'll be right with you."Guess I'll take my money elsewhere
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November 2023 by Valentina Parisi
I inquired about purchasing an item (garland) included on a Christmas tree in the store. An employee asked someone who appeared to be a manager (K.). K. informed me that I could not purchase the garlands because he “didn’t want to disturb” the displays this early in the season. He was incredibly rude to me and dismissive, and would not assist me further. So, I contacted the flatiron store and was able to purchase multiple items. Even the flatiron employees agreed that the conduct of employees at the UWS store was ridiculous. If items are in the store, customers should be able to purchase. It’s a place of business that’s selling Christmas decorations! I frequently shop in store, and I’ve never had such a negative experience.
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September 2023 by Joscheba Bahan
Avoid pottery Barn at all cost wether it’s online or in storeThey could use some help customer department service. Their agents are misleading with information. Please take your money somewhere else’s where you are value as a customer
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August 2023 by Maya Larkey
I had a wonderful experience, the staff was way nicer than the folks at Raymore Flanigan. Would definitely come again. The staff was also very considerate and nice.
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July 2023 by Jakson S.
Much nicer than the folks at Raymour and Flanigan. Friendly and helpful. Would recommend
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June 2023 by Leon
I don’t know why is the Pottery Barn’s rate so low, but I really like their products.and the staff is very nice either. Today I bought a desk at the store , my wife and I are both love the classical style
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June 2023 by Caroline Kaine
Avoid at all costs if you’re looking to buy furniture. I ordered the Harper bed, paid for white glove delivery, and my bed was improperly set up (screw missing and slats put in the wrong places). I cannot put my mattress on this bed or sleep on it because it is structurally unsound and will break. I have called Pottery Barn customer service four times: I wasted three days waiting for an automated email to which I could attach photos (which I never received), and now they’re saying it’s 7-10 business days to get a response to my claim. Save yourself time and money and purchase furniture elsewhere.
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May 2023 by Josh G.
I placed an order for new living room furniture in early October 2022 and I was charged the full amount in early January 2023, with a estimated delivery date for early March. Without any explanation that was delayed until later April. When the furniture finally arrived 2 of the 4 pieces were completely the wrong color, the error was immediately called out and replacement order placed for the missing pieces. The original date for the replacements ranged between late May to late June. Within 48hours that was updated to LATE AUGUST 2023 for when it would be available for delivery. Realistically we're looking at September. 11 MONTHS TO HOPEFULLY GET WHAT WE'VE ALREADY PAID FOR! To make matters worse their customer service tactic is completely stonewall customers at every point. Claiming they have no power to influence any improvement in timing, do not have any alternatives than waiting until the product to arrive, they refuse to escalate the case above themselves. AVOID DOING BUSINESS WITH POTTERY BARN AT ALL COSTS. They will take your money, and refuse to help you in any way shape or form if something goes wrong. BUYER BEWARE!
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May 2023 by James Jenkins Jr.
The place to bring your home into updated style.
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April 2023 by Mick D (MD)
The designs are outdated, quality looks cheap and the sales team was not very nice of helpful…
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April 2023 by Sergio Semeniuk
A lot of furniture and carpets. Very beautiful ?