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March 2024 by pandu satrio nugroho
THE WORST OUTLET EVER. SO
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March 2024 by Xinyue Shen
The service is so terrible!!! I waited 10min after my pickup time, and it seems that they just skipped my order for some reason. When I tried to talk and they told me just wait until they finished making all their drinks. And they also did this to another customer, and even said if you don’t like it then don’t come. I really do not understand why they still work there.
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March 2024 by Céline BODART
Leaving a review simply to give a general impression of the kind of pricing you can expect @ Prêt À Manger. So what you are seeing captured in the photographs is, for instance, a $8 cheese croissant or a $3 can of Diet Coke. Sandwiches were $18 and up. So to interpret those numbers: you can get a can of Coke for $1.25 at your corner bodega. So that’s a 240% price increase for exactly the same product. You do whatever you want with your money, if you enjoy being ripped off please do continue shopping at Prêt À Manger.
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March 2024 by Dallanara Castillo
I have worked in the customer service field and have grace and understanding of having to deal with difficult customers but the staff in this location is extremely rude and hostile! Like having fear to order a coffee sounds insane to me!Sounds like one of the individuals is a manager (she is not the manager) which is even more concerning cause I can only assume what she does with her power but honestly majority of the staff would benefit from customer service training
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February 2024 by Alex T.
decent service, breakfast sandwich, and delicious almond croissant at this columbia university Pret A Manger spot.
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February 2024 by Chastity luke
Roaches be on the Espresso machine it be on the lids ..
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February 2024 by Tameesha Russell
Molddddd in the freaking iceeeeeeeeeeee as they serve
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February 2024 by Cho Han
Very rude staff. Skipped my order and forgot to make my latte, making me have to wait for more than 20 mins, and not even say one "sorry". When I asked when I can get my coffee, another staff said "what can you expect me to do she only has two hands?". Worst store ever.
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February 2024 by J
The lady who is probably in her mid 40s appeared to a Latina or white was super rude!!!!! beyond rude. 0 customer service. Asked why my Pret perk disappeared all I get was yelling. The most terrible Pret experience I have ever had. Never go back again.
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February 2024 by Mich M
Great food and courteous
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January 2024 by Sam Alberico
Would not let customers use working
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December 2023 by Lexis Sablan
The lady who I believe is the manager is incredibly rude and has no sense of customer service. There were maybe a dozen people waiting for their drinks for upwards to 40 minutes including myself. A man started to justifiably and patiently ask about what has happened to his order and the lady starts yelling at him. I understand not everything is in your control when it comes to mobile orders but the least you can do is keep your temper and try to resolve the situation nicely.
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December 2023 by Shahzeb Amin
Pathetic service! The staff is beyond rude and aggressive. Asked for my hot coffee to be heated because it was served cold, and the server just lashed out for no reason, asking if I want my coffee to be served burnt. I’d encourage you to go here if you like people being rude to you and absolutely disrespectful service!!
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December 2023 by Alizay Baluch
This PRET really knows how to ruin your day! The staff is extremely rude. My hot coffee was served cold and I simply asked for it to be hot. The server dipped her entire hand in my coffee and aggressively kept asking if I want it burnt. Even the manager showed absolutely no sympathy and brushed it off with a usual “I’ll talk to her”. One of the worst PRETs ever!
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December 2023 by Kelly
Baristas would scream at you if it takes you longer than 3 seconds to pick your drink up when it's being called out.Either add names to the drinks, or find another alternative. People are sometimes skeptical weather it's their drink or not given that there are no names and several people order the same "popular" drinks.