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December 2023 by Patrick Duff
The whole measurement process was quick , professional, and the tailor always took into account my comfort. I was very pleased with the experience
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November 2023 by David A.
Beautiful fabrics & excellent fit. Couldn't be more comfortable. And Customer Service with this com was excellent.
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November 2023 by Spencer Coker
I have worn Proper shirts purchased from website for years. Tried store on 5th this year and was greatly disappointed. The resulting fit on shirts was worse than I achieved on my own (taking and inputting measurements and refining over time thru multiple orders) - but store created custom clothes (pants too) looked terrible. Think in part issue was they started with wrong prior order - despite me bringing in paper copy of prior order that I wanted to start from (and both front desk person and salesman dismissed b/c I "was in their system".) The staff all seemed young and inexperienced. Proper sells nice stuff - but doesn't matter if fit is off (way off in my case). Wont return to store ever. Don't be fooled by attractive store and chatty salespeople. This is not a conventional bricks and mortar mens store with seasoned salepeople. At best, staff are just inexperienced order takers who are just saving you trouble of measuring yourself and typing in online order for you (sort of like Bonobos w/o customization in my experience). Might try online one more time. Else off to another online mens retailer.
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November 2023 by John H.
This is my first run through Proper Cloth and it was just as they advertise. My first shirt was not tailored according to their instructions but with corrections I have just the shirt I was looking for. And everything it took to arrive at that point was well organized but also a little slow, but worth the wait! If you are looking for fine shirt tailoring to give you the look of refinement, then Proper Cloth is your place.
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November 2023 by Andrew M.
Selection and service were extraordinaryProducts are expensive but well worth their beauty and fit
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November 2023 by M. E.
Outstanding service. No reason to feel intimidated here if you are new to self-measuring. They generously remade my first shirt TWICE allowing me to really fine tune it. I'm a novice at this and became addicted to having perfect shirts tailored by this very professional, courtesy, and knowledgable team from start to finish. There are dimensions you never even knew you would like to adjust until you tried it.
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October 2023 by Anthony L.
Phenomenal customer service and great quality tailored shirts! I own multiple items from this brand and I've never been disappointed...
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October 2023 by Stephen Wienner
Great attentive service. This company will remake garments until they are perfect. And once they are, what a pleasure. How can you not want clothing that you know will fit great. Such a time saver. I don't think I will ever purchase sports shirts or sport jackets any other way in the future.
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October 2023 by Nathaniel Peters
Proper Cloth has some of the best customer service I've ever experienced. Yet another example: yesterday I find myself in midtown before going to an evening event, and I forgot my collar stays at home. I call the store. Michael looks up the shirt I ordered years ago and has replacement stays waiting for me minutes later when I walk in right before they close. Hats off!
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October 2023 by Dylan McCarthy
Luigi was incredibly helpful getting me a suit and shirts in record time. The fit is excellent and the quality of the materials is very good. Having had custom items from SuitSupply and Indochino in the past, Proper Cloth blows them both out of the water. Highly recommend.
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September 2023 by Jeff S.
Great company with quality proper products. Their customer service and NYC salespeople are amazing and extremely helpful. I'm a huge fan of Proper Cloth and their products.
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September 2023 by James DAmbrosio
Wild crazy hair. Then, a white contrast club collar over a short sleeve, measuring tape slung around his shoulders. Then, black tuxedo pants. Then, penny loafers with a pence tucked into one, and penny in the other. I knew I was in for it, but could not know Charlie’s keen sense of style, and beauty, not yet, not until that first garment, then a closet full of them.
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September 2023 by Michael
I had a great experience *in* the store. When I finally got the products I ordered, however, it was a completely different experience. The shirt I ordered could barely button; it felt about two sizes two small. And a pair of tailored pants was so tight I literally couldn't sit down in them.I am trying to work through the fit with customer support on the website. But the reason I went into the store was to avoid having to guesstimate my measurements and fine-tune the fit based on pictures sent over the internet. In other words, I hoped having them measure and fit me in person would mean that the clothes would fit without a remake. Instead, I got two items I could barely get into and certainly couldn't move in.I'm hopeful the shirt can be fixed through a remake. The pants were so insanely tight--and the fit advice I got from Proper Cloth customer service was so vague and unhelpful--that I ultimately decided to just return them and give up on getting pants from Proper Cloth.
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September 2023 by Jeff Vincent
Professional, knowledgeable staff that provide a high quality product.I get multiple compliments on the items Ive purchased. I shop the midtown location and Dwight is my Advisor
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September 2023 by Mark Bunim
Fantastic Service. Very careful with measurements. They do not rush you at all. I spent over 1 hour there getting measured.
