-
October 2022 by Dan B.
Junkies stealing things in front of your face, more and more things are locked and need assistance to get-- this drug store is like a prison for products, it sucks. It seems like management doesn't want to hire proper security, they just lock everything up. Worst drug store in Hell's Kitchen.
-
May 2022 by Surya P.
Customer service is Very Very bad at the pharmacy. Phone calls are never answered. Always have problems getting a refill.
-
April 2022 by Donny T.
The pharmacy at this store is hands down the worst I have used anywhere. B and I have been staying on and off in the area and getting our prescriptions here. Most of the people working are pleasant but always flustered. It's a very busy area of Manhattan and they simply don't have the capacity to handle the traffic. You can get your Rx phoned in here but you will get zero follow up if there are any delays or problems with filling it. They are frequently out of medications but good luck finding out if they've gotten a hold of more or even ordered more to begin with. We picked up three prescriptions there but just got two. I saw one person get very angry because they had been waiting thirty minutes for their prescription which had been filled after five but the person's name was never called. And on and on. The rest of the store is a standard small Duane Reade with the usual accoutrements of Gatorade and cosmetics. But the pharmacy needs new management because it's generally terrible, and when you just want to get your prescription filled that's a hard pill to swallow.
-
April 2022 by Amanda L.
Worst pharmacy ever. Will never spend any money on here again. The pharmacist are the most rude I ever came across (the indian male and female) not helpful at all unorganized and do not know what they're doing. Also the ex con security and staff that works there are also rude inappropriate not helpful. Hope this location get closed down soon.
-
April 2022 by George C.
Since all the other sister Duane Reades and Walgreens closed in the area, this store always has a line at the pharmacy and check out. So make sure you have some solid minutes to wait when you shop there. Customer service is ok... nothing else to brag about.
-
November 2021 by Semen P.
I suggest your management staff to learn what they do there and what your store sells. I was just being asked for ID to purchase a Monster Energy Drink? Do you guys need to check my immigration status as well?
-
November 2021 by Alisha J.
Unhelpful, rude pharmacists who cannot keep track of their own inventory. Absolute disregard for the fact that the people who are there to pick up their medication do actually need their medication and often cannot just casually skip doses without repercussion. Have taken a full week to fill a straightforward prescription in my experience. In addition, they never pick up the phone-- instead, will auto-hang up on you.
-
September 2021 by Mitch J.
Wow I see a lot of the low star posts here but I had an entirely different experience. I needed help on an item and received extremely caring and attentive customer care. I am grateful to the staff -- thanks!