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March 2024 by Dwayne Noel
Today was my first time going to this Shake Shack location since it’s right next to my job. I went on my break, which was only 30 minutes to grab a quick meal. I ordered a Smoke Shack burger with cheese fries, and a bottle of water. I waited for my meal which didn’t take too long only to notice that my fries didn’t come with cheese. So I asked who I can assume is the manager if they could get me some cheese because I ordered that. They looked at my receipt and said that I didn’t order cheese. So I asked them if they could give me a cup on the side. They go to the back to give me a cup of cheese. I honestly just assumed that they were going to give it to me, but brought it to the register and made one of the employees ring me up for a dollar cup of cheese, which should’ve already been on my meal because that’s what I asked for. I’m not gonna lie. I was pretty annoyed that they went out of their way to ring me up for a dollar cup of cheese that he could’ve just given me for the inconvenience. Instead of looking at me like I was lying for a cup of cheese. I take my cheese and I rush back to work to eat my lunch only to see that I had a regular cheeseburger and not the Smoke Shack burger. I’m not gonna lie I was pissed. Not only did I pay over $15 for a meal but I paid that amount of money for my order to be wrong and my break was over so I had no time to do an exchange and just had to eat it. If I’m going to pay almost $10 for a burger, I expect my order to be correct and just from this one incident alone of how things were handled I definitely will not be going to this location ever again.
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March 2024 by Lucky production
I lay flat for two days and threw up, I had two veggie shakes and they definitely weren't good anymore.
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March 2024 by Jonathan Rose
You can order at a kiosk and take a number to your table. The food is delivered to you, hot and fresh! The chicken nuggets are way too good.
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March 2024 by Tam Torre
That team will have you feeling like you’re in a five star restaurant! Fresh food, super clean dining room & Every the bathroom was clean! Great job whoever’s in charge in meatpacking ?I’ll be back
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February 2024 by Judith Ulysse
The service, food, and ambiance of this shake shack was great! I would definitely come back to this location.
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February 2024 by Amy VanBuskirk
Good food and really nice service. Burger and milkshake are delicious! Very clean and spacious. Good
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February 2024 by Erza Scarlet
Very very tasty burgers and the staff was very friendly. The building is also very beautiful and the overall atmosphere is very pleasant. I had the Veggie Shack, which was delicious. Unfortunately there was no vegan burger, so a point was deducted. The strawberry lemonade was also tasty, but a little too sweet for European tastes. But there is a free drinking water dispenser there so you can mix it to your taste. In summary, Shake Shack is definitely worth a visit! :)
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February 2024 by Namnasste
Great place, the veggie pattie is delicious.Vegetarian options: Veggie pattie is a must.
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January 2024 by Jacob Bower-Bir
The fully automated system makes it so that you can't correct an order once it's submitted, and you commit to staying or taking your food to go before you actually know if there are seats available.
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January 2024 by Murilo Barcelos
Best value for money for a snack in town. Good quality and reasonable price, they even have their own beer.
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January 2024 by A
I don’t think I’ve ever had a more positive and friendly experience at a fast food place. Totally impressed! Came here after going to the Whitney.The busser was SO friendly.
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January 2024 by Lonnie K.
Right by the High Line, directly underneath the bridge to be exact. Very friendly and helpful staff members. You can pay with cash at the counter and/or credit/debit card at the kiosk machines for your food. There's a self-serve water fountain with paper cups so you can quench your thirst. Assorted condiments of ketchup, mustard and mayonnaise are right next to the water. Plenty of paper napkins available. Decent size for the space but definitely more spacious than other locations I've been to in the city. Ambiance wise is like your standard Shake Shack anywhere else. There's a code on your receipt for the restroom. Ordered the Korean BBQ Cheese Fries ($6) and Double Pattie Korean BBQ Burger ($12.19). Crinkle Cut Fries are tasty but the Korean BBQ Powder isn't spicy at all. Just gives it flavor but that's about it. The combo of crispy onions and the Korean BBQ Sauce between the buns is just way too salty for my palette. Feels like it's pretty similar to scooping up salt and dumping it down my throat. Either just the sauce or only the crispy onions, I don't suggest adding both ingredients together because it makes it extra salty to me. The buns get really soggy very fast from the Korean BBQ Sauce. Nonetheless, it's fulfilling in my stomach. But, I think maybe I'll just order the sauce and fried onions on the side next time.
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January 2024 by Nelly Luna
Aaron and Joseph were phenomenal and made shake shack warm environment. Best shake shack I’ve visited.
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January 2024 by Lynn Stoka
Joseph and Aaron are the absolute best! Such good people and kind souls.
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January 2024 by Chad H
We happened to pop in about 5 minutes before closing on a weekday night. The restaurant was empty and the employees were obviously ready to clean up and go home.However, not only did they not gripe or grumble about last minute customers, they were welcoming, funny and helpful! They made sure we knew that they would be there for awhile cleaning up anyway, so we were not a bother and should enjoy our food. Great crew!
