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March 2024 by Jocelyne Jeannot
They need to have time estimate information posted. I ordered only a burger with one common topping. I waited 25 mins and despite being told for 15 mins that it was ready by their system and by staff, I wasn’t able to get it since I had to go to the train (the track was the closest one and it still wasn’t enough time). The staff is working hard, but the procedures and communication need an overhaul. Especially since it’s a train station.It’s kinda odd considering that it’s a massive international chain that is based in NYC and that they have someone responding to comments when these are solvable issues. This is in the fast food category yet it takes longer than many sit down restaurants that make and serve more elaborate food from scratch. They are busy, but I don’t think it fully explains the operations and communications issues.Also they ask for tips for 100% self service, even ordering. I know people work hard and they kinda have to ask in order to compete for labor, but this ultimately helps the employer pay less in salaries to recruit and retain employees while still raising prices. So the average price for customers has gone up even more since 2019. With people who tip/tip well paying for it.
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March 2024 by Nikos Biggs-Chiropolos
I love shake shack and this place is great but I can't give a good review because your mayonnaise packets are truly impossible to open and when they do they splatter all over which has destroyed my clothes. Please get it together because such a small thing is so easily fixable.
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March 2024 by FiveBoro Kid
Do not go to Grand Central for shake shack. Their service is horrible, no communication, they have a text system that doesn’t work and try and ask them a question about it & if you don’t look like them, you get an attitude and ignored. I’d rather eat a McDonald chreseburger off the floor of the 125th St subway platform.
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March 2024 by S S
This store is always crowded.There is an eat-in space, but it's not very busy, so you'll either have to take it home or eat it in the standing space at the station.The taste is delicious.The location is convenient for tourists, so we recommend it.
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March 2024 by Jean-Pierre Saint-Aimé
A shake shack located in the monumental Grand Central Terminal! ? the excuse to indulge in one of their tasty burgers!
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March 2024 by Vanessa Rolón
It was close!
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February 2024 by Ian Hicks
As a desirable Shake Shack, it’s VERY limited. Had I not experienced a larger Shake Shack midtown with full options-menu I would’ve been disappointed in the company. Find a Shake Shack midtown for a great meal.
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February 2024 by poo
Honestly really bad when it comes to a high quality fast food place. I ordered just one plain hot dog and it took 35 minutes for that. Some people got huge orders that contains multiple things in 3 minutes. The hot dog was good but otherwise, I am disappointed. When this happened this was the first time I tried the food from there. Such a bad first impression.
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January 2024 by jorge morales
Vegetarian options: Tiene varias hamburguesa vegetarianas
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January 2024 by Jailine De La Cruz
The older black man that was working there today was so gracious and kind. He had a gentle heart and was incredibly helpful! Thank you sir ❣️
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January 2024 by Casey K
One of the BEST shakes ever. The Cookies and Cream was dynamite.
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December 2023 by Stephane Bernon
Quite noisy but meal enjoyed by our whole
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December 2023 by Cécilia Depiesse
It’s quick, good and the staff makes sure to find you a place, which is not easy in such a small place!
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December 2023 by Cutis Tsang
Extremely
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December 2023 by Fernando Roman Garcia
We are very comfortable in this place, great service, excellent food, Yan Carlos, a super friendly and very professional person, served us.Wheelchair accessibility: The premises are prepared with access ramps.
