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February 2023 by Elizabeth B.
Sherif made this very challenging move easy. I will use Ship Smart again! From pick up to delivery, and all communication ... Sherrod was a pro.
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February 2023 by Celeste Santiago
A trusted moving company recommended me to Ship Smart for my moving services from Houston TX to Phoenix AZ. They picked up all of my things from Houston and packed it on 2 pallets according to the weight of each box. They built a crate around the boxes and wrapped it a bunch of times with padding and extra security! We had a 65 in TV and a 50 in TV and about 30 boxes... NOT ONE THING WAS BROKEN OR DAMAGED!!! Me and my wife are soooo impressed with everything. They answered every question as I was super nervous getting my whole life shipped from one state to another... I recommend Ship Smart to anyone I know. 10 out of 10!!!!
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November 2022 by Ellen M.
I had a rocking chair that i was given by a friend 40 years ago. Recently i decided to see if he would like to have it back & he was happy to have it back again. He made the arrangements thru ship smart. I found their service & communication excellent, pickup easily arranged, they came on time, notified me of their pu time exactly as they promised they would, the movers were professional & polite & my friend got his rocker back in a good timeframe. Good job!
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June 2022 by Connie Etshokin
We had a 200 + pound metal animal shipped from Scottsdale, Arizona to Minnesota. Very professional customer service…very informative….the whole experience was a pleasure. The animal arrived today. We were very happy with the communication given to us and the shipping quality they used to move it. I highlyrecommend all experiences we had with all communication.
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March 2022 by Derek W.
ShipSmart's initial quote was reasonable but they charged 10% more than the original quote when they had my shipment. I wouldn't use them again. Beware - their quote is for an imaginary shipment and they will charge you whatever your boxes weigh once they get to the warehouse.
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January 2022 by Aradia Webb
Please do NOT use this company. The company lost all of our boxes (34 total) and has not attempted to offer us any kind of compensation. They do not know where our belongings are, and have not contacted us since October of last year (our things were initially picked up on July 27th, 2021).Here is a summary of our experience:— Contacted Ship Smart to move studio’s worth of boxes (34), a couch, mattress, chair and keyboard. We were given an initial estimate. We were also ensured that our belongings would be shipped out and delivered within 4-5 weeks.— The boxes and furniture were picked up on July 27, 2021. Afterward, we did not receive any communication until we called them on August 16, 2021 tp check on our delivery. We were told that they could contact us back at the end of the week to let us know when our belongings would be shipped and that it was not palletized at time of call.— We received no call back and we reached out again that same week only to be given the answer that it would be the next Wednesday (08/25/21) that we would have the final weight and cost.— The day came and went without a callback, so we reached out again multiple times over the remainder of the week (08/25-27) and kept hearing the same update — that it is not palletized nor ready and we could expect a call back next week.— Again, silence from Ship Smart for the following week (08/30 - 09/03) except when we initiated the calls. No direct answers, only "let me check with the warehouse and get back to you." We never received a callback once. On 09/10/21, we called once again to try and escalate the situation even more. — A couple of decent days passed with communication (09/13-15), but then no more updates from Ship Smart. We received a communication explaining that our partial shipment (large furniture) was to be delivered the next week on the week of 09/20-24.— The following week, we received our couch (damaged and missing pieces), office chair, mattress and a few art pieces on 09/29/21. We called three times between 09/30 - 10/01 but no answer or callback until late 10/01.— We received a call to say that our stuff might have been shipped with another order (didn’t directly confirm that this was the case).— They confirmed that they could not find our boxes and that they had discovered they had been lost for a while. We were not once alerted to this fact, even though we had been calling them numerous times.— We (as of 1/3/22) still have yet to receive our 34 boxes. We have not been contacted by Ship Smart since 10/13/21. Since losing all of our belongings, we have had to spend an immense amount of money rebuilding our home and our lives.Absolutely no attempt has been made by Ship Smart to right this wrong, or compensate for our lost in anyway. This is a shameful business. Please — for yourself and your family — do not use them.
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August 2021 by Byung Joon A.
Had a fair share of bad experiences with moving companies, but this one takes the cake :) This is the worst moving company in the history of moving companies - closer to a scam. DO NOT HIRE this company. We hired this company to move from the east coast to the west, but what they do is basically keep your stuff hostage at a local warehouse facility and add thousands of dollars to your initial quote, which they lowball at first to get you to commit. Not even going to bring up an issue with the estimated timeframe, which they missed by a gross margin. The company's answer? well... you know we didn't guarantee anything... I am not talking about days.. they missed it by weeks! However, the worst thing about this business (or scheme) is their pricing. Our initial estimate was for about $2.5k, and when we said we needed an additional day to get the exact inventory of boxes + furnitures, the rep. said that it doesn't really matter as long as it's within +/- few boxes. We ended up sending four more medium moving boxes than our initial estimate, but they came back with a quote of $4k.. ($1.5k basically for 4 additional boxes). When we called to ask about the new price, they said because our boxes went over the estimate, they priced everything by weight, but their weight estimate looked like it was from someone who doesn't know how to measure weights or someone who wants to outright scam you. (They estimated 100lbs for metal bed frame bars, which is 20-30lbs at most.) They also said they would be losing money if they were to match our initial quote. First of all, this isn't something you should be saying to your customer, and second, if adding 4 boxes makes them lose money on the delivery, they shouldn't engage in this business, and last, they should hire someone else to handle the quoting if they can't even figure out what their breakeven is. I could go on about their customer service as well, but what I said above should be sufficient to reflect how their service is as well and should serve as a warning for others to look for other options instead. We want to make sure no one else falls into this scheme, and we will be getting legal counsel on this and pursue action where necessary.
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November 2020 by Cilla C.
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August 2020 by Bob Allen
Great customer service from Ana Mayer, super helpful.Stay away from Jim if you are looking for good customer service.
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January 2020 by Kathy N.
We required a service that would pack and move a small shipment of our father's personal items & furniture coast to coast after moving him cross country for health reasons. Ship Smart gave us a remarkably reasonable quote to move his things. Their communication with us was professional throughout. The movers were timely, courteous, careful and extremely efficient. My father's belongings made their way from NY to CA in the estimated amount of time. They were delivered and unpacked with the same amount of care. I highly recommend Ship Smart to anyone needing to move a small truck load a long distance. So glad we found them to handle our job.
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November 2019 by sherri holstad
Awesome experience. I talked to real people at each turn, and they answered any and all questions I had regarding my furniture shipment to Hawaii. Pick up was great, and the crew they had was fabulous! My items got to their destination sooner than expected, I was very happy. Would use again!
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September 2019 by Joyce Bullock Davis
Communication, respect, careful handling, and on time delivery.
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June 2019 by Nurşen Öğütveren
BAIT AND SWITCH RATES
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June 2019 by Karen Stavis
I used Ship Smart to pack up and ship items from New York to Portland Oregon. They packed my husband's guitars and amps and I was so thrilled with the materials they used and the care they took with our belongings. Everything came in perfect condition including china and glass. I would definitely, definitely use them again for any shipping!! Thank you !!!
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June 2019 by Jenni Lipa
I was promised a quote within 24 hrs of my initial phone call. Several calls and 72hr business days later, still no quote. I then told them not to bother and was immediately sent a very expensive quote. I had call Arrow Express in the meantime and received a quote within 10 mins for only 20% of what Shipa Smart charged me. Arrow Express responded immediately and were true to their original quote.
