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January 2024 by Lloyd C.
Terrible return policy We spent thousands of dollars through our architect with this business. We located an excess unused piece of hardware (still in box, in shrink-wrap, pristine condition) and sought to return it. Simon's refused to accept it, whether for cash or credit. The value of this item was probably less than 1-2% of what we had spent in total, and it was in perfect re-sellable condition. I strongly recommend against using this business.
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January 2024 by Marc F.
I renovated my bathroom with the expert advice of Shiv Persaud. He's a wealth of knowledge! There are many tasteful options on display and I recommend everyone to check them out.
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January 2024 by Jeff T.
Horrible customer service, avoid this place at all costs! We waited and waited and waited and waited and they completely ignored us, this lame ass establishment takes pride in dissing its customers stay away and go somewhere else, trust me!
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November 2023 by Adk M.
I went to this store twice in two days. Even if the store is empty they offer you NO assistance. If you ask a question they can't be bothered to get up and help you. For the quality of fixtures they sell the level of service is worse than Home Depot. You couldn't pay me to purchase one item from here. And I'm building an entire house in need of fixtures. Go elsewhere!
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October 2023 by Kelly Y.
Great selection and Daniel was very helpful and knowledgeable. Good selection of bath, kitchen and hardware. A neighborhood institution.
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July 2023 by Lis B.
This store deserves 10 stars, simply because of the knowledge and customer service from Wayne Straz. He has stuck with me through numerous kitchen plan changes, patient and willing to go from start to finish on my project. He is kind and patient and had information and options about things I was not informed of elsewhere. In the end his prices were fair and competitive, and he was ethical across the board. I do believe he will stand behind his products in case of a future issue, and will be there to help if you have any questions. I couldn't recommend more highly!
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June 2023 by jerseygirl i.
Great selection. Shiv has been very attentive to my multiple needs. I highly recommend them.
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May 2023 by Taaif Mehadi
Are you looking for horrible customer service and overpriced products? This is the place for you! You walk into the store and its like you are on your own, no one is there to help you. You have to walk around like a toddler looking for someones attention. There is alot of people there but they are all busy with something. I ended up getting help from someone bought $2,000 worth of door handles and it is arguably my most regretful purchase to date. Overpriced balwin handles that doesnt even work properly - I cant believe I willingly spent my money with these crooks. I highly suggest you order from online so you dont pay their high marked up prices or find another store to shop from - I learned my lesson. I hope I can help someone avoid making the terrible decision of shoping here as I did.
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May 2023 by Kayla O.
Buyer beware-Very disappointing on many levels, if you are in the industry, you will be fine, otherwise, get ready for a $ shakedown.
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April 2023 by Jessica L.
As a contractor here in NYC, I rely on Simon's for all our plumbing fixture and hardware needs. Our salesperson, Nadine, consistently goes above and beyond. Love working with this vendor.
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April 2023 by Suzanne Ryan
Been going to Simons for years, whether a full set of kitchen hardware and bath renovation or just for a funky little doorstop. Love this place, never had any of the negative experiences I’m seeing in the comments which is why I’m bothering to write this review. Yes it’s expensive but you know that going in- and for the brands and products Simon’s isn’t charging more than other dealers, in my experience.
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April 2023 by Martin Polom
Always helpfull. Best salespersons.
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February 2023 by Tamir Gershovitz
At Simons Hardware you can find all the lock brands ??, yes it’s super expensive brands with the best quality, But it's worth the price
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February 2023 by Man Mak
DO NOT SHOP HERE. THESE PEOPLE ARE CROOKS. We ordered a large amount of appliances from them for our new renovation. At first, they were very accommodating for the order. Once they have your money, their attention goes elsewhere. We received the wrong tub and a toilet that did not fit. We returned the tub and the toilet, but they lost track of the toilet. Because of the large number of orders and the long lead time, they didn't follow up and said we never returned the toilet. We had to purchase another toilet from them due to the short lead time. The entire time, we got the runaround and no responses from their salesperson Wayne Straz. Will never do business with them again.
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February 2023 by Erik S.
The showroom is excellent, however customer service on the backend wasn't great. I reached out to the associate who assisted me in the showroom to build a relationship, however that never developed. As a person who's in sales, interiors / architecture, this is basic 101. Would highly advise visiting this showroom, and perhaps ordering somewhere else or with another attentive associate.