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April 2024 by Alexander
Terrible custom service
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April 2024 by Carlos Torres
I just bought a Mango lemonade dragon fruit, but the service of the cashier, a girl with glasses seemed terrible to me, she was lying at the register watching her social networks on her phone. I think that a person with that attitude should not be in front of customer service, slow I like the place but attitudes as they are make me change my mind when it comes to returning
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March 2024 by Divina Darko
This is the worse Starbucks I ever been to . May as well shut it down . Every single employee needs to be fired . Wish I had names but I don’t . Goodluck with your futures . Don’t even get me started on the person in charge of the store . Avoid this store at all costs . Please save yourselves from the drama .
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March 2024 by Lisa Irizarry
I had a bad experience here once last year. I stopped coming to this location. I decided to go in today and basically got a staff members unsavory attitude because I asked a question. Will not be coming here again
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December 2023 by Jamie Cummings
This is a great spot for a quick coffee. The staff was friendly and the coffee was on point.
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November 2023 by Seantrell Smith
The place is clean and my order is always accurate, but the service is painfully slow. There are times I order on the app 15 minutes before I get there and when I get there it still is not ready. I never have this issue at Dunkin downstairs, my stuff is always ready and waiting for me when I
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November 2023 by Mike Park
The location was closed already upon arrival with 15 mins left before store was supposed to be closed. Bad business. Staff needs to be reminded of operation hours and those hours need to be enforced or publicly noted otherwise of early closure.
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October 2023 by Sumi
I usually buy coffee from Starbucks and since I was at the oculus and today is national coffee day I just ask them if they are participating or not, Then the cashier went to the manager to ask. Few seconds later manager came and in raged started saying “NO WE ARE NOT GIVING OUT ANY FREE COFFEE “. She started to scream at me! What a disgusting women? other employees were shocked with her behavior and just stared at her. Starbucks been hiring people without any training, no manners and employee like this are shameful for Starbucks ?First of all she could professionally say no we are not participating then I would buy my coffee anyway. This manager didn’t have to go to this route and being nasty!
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September 2023 by Jeannie C
The staff here kept customers waiting while they were talking amongst themselves.
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September 2023 by Keyur Thakkar
I stumbled upon this Starbucks by accident - it's kind of hidden but super convenient for a quick grab-and-go. They've got a bunch of folks behind the counter, so my drink was ready in a jiffy after ordering through the app. The place was neat, and the staff were friendly. I'm definitely planning on visiting again soon!To find it, just head to the World Trade Center subway station and take the exit. If you're in the Oculus, go near the Apple Store and find the hallway. Go up the stairs (you might need to take the escalator and then the stairs if you're on the main level). Like others have said, the staff here is really great! ?♂️☕?
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September 2023 by ellie cheers
Rude Barista…The café wasn’t very busy when I went with my partner. We ordered together, she got her drink first within 2 minutes. I however waited almost 15 minutes for mine when there wasn’t a rush. This isn’t the issue, I can be patient as I know sometimes it’s not the baristas’ fault. However I wanted to make sure they didn’t forget my drink (which has happened before at different Starbucks) When I asked the barista if he knew how much longer it would be or if he had a time frame, the barista was extremely rude in their response. I asked politely… They responded almost aggressively, it made me so upset that I didn’t stay in the café to drink my order.I understand sometimes it’s out of your hands, but a nicer response would’ve really make my experience more enjoyable.
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September 2023 by Angel Auset
This is my favorite Starbucks location, hands down!! This crew is so awesome…Please continue to keep up the great work you do!
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September 2023 by Ron Khassenov
Horrible customer service!They close their store much earlier than their regular hours. My wife and I had 15 minutes before they were supposed to close and they didn’t serve us anything arguing that they closed their registers.In addition to that they customer service sucks!!!
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September 2023 by Marcos Quintero
Went in for a frap at 8:20pm, they close at 9pm, said they weren’t making traps anymore for today.
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August 2023 by Mark Ran
DONT COME TO THIS STORE!Horrible experience and will never ever in my life to visit again. Waited for 15mins after paid at the counter for them to realise that they had hid my unfinished drink and everyone after me had already gotten their drinks.
