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March 2024 by Jiles *
Many people, queue, was
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March 2024 by Md Ashadul
Vegetarian options: Complete
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February 2024 by Cheryl Morgan
The Manager Josh has withdrawn the usual customary service of giving customers a cup of ice and he is very snobbish. Staff at Macy's will withdraw patronage at this location if this matter is not
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February 2024 by leopard
They don’t care about the service, they take 20 minutes for a regular coffee, they work a very slow pace and they give a very bad service,
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January 2024 by Kiraa G
Place has small flies around the treats that are suppose to be sanitary for customers to purchase he grabbed the cake pop we suggested and threw it the trash he knew that their were bugs and still insisted for us to buy it plus he always got an attitude like behavior it’s two men who run the store on hours not sure why are their flies on the cookies etc went to a much better Starbucks up the block near Burger King more excellent and the lemon loaf is to die for! Check on your workers
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January 2024 by Lucy Zhang
rude customer service and didn’t even have
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January 2024 by Denisse Z
When I visited NYC, I bought coffee daily (and actually there is a Starbucks almost every few blocks), so I had different experiences as a customer. However, this specific Starbucks was by far, the worst. This Starbucks is located inside Macy's, and on a Saturday there were a lot of people. It doesn't bother me to wait, but the team was quite disorganized. There was a lady that came complaining that she was waiting for 40min, and they took quite a while to solve her issue (and find her coffee that probably was already cold). I waited a considerable amount of time, and everybody around me was the same (it was so much time, that people were constantly checking the orders in the waiting space just to be sure if their names were called or not yet). I did the same, and after a lot of time, I found my order. I saw other crowded Starbucks before and after, but usually the teams are quite fast and efficient. Unfortunately this was not the case. There is a lot of space for improvement.
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December 2023 by Aizada Bashenova
Nice place but when I saw the girl moped the floor and didn’t even sanitize her hands started to touch food , touch coffee covers … Eww.. I almost changed my mind … the guy who was taking orders was very nice …
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December 2023 by Shelby Seymour
Don’t usually leave bad reviews, but the customer service here was terrible. The girl that took our order was nice, but the girls handing out and making drinks were so rude. Asked for extra cream after my coffee was made and you would’ve thought I asked her to remake my drink. Then made a smart remark “make sure you ask for everything at once”.
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December 2023 by Alex G
Fast service! Happy I swung by this Starbucks on a weekday and not on a weekend/busy season. I can see this place getting packed during those times.
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December 2023 by Hanoz Munshi
Very rude staff and always running late on orders. 20 minutes behind estimated mobile order pick up time today
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November 2023 by david wu feng
Half of hours for 4
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November 2023 by Adati Tarfa
Totally love this Starbucks and glad to see it is expanding as it is very busy and could use more space. It is busy but the wait is somehow not too long.
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October 2023 by Susanna Duarte
Amazing atmosphere, a perfect stop from the shopping hype!
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October 2023 by Sherif Yousri
Staff impolite and disrespectful to customers. Regret leaving a tip before getting my drink.Should have checked the reviews before ordering here.
