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March 2024 by Xenia Levitsky
Amazing equipment, extraordinary. I've never seen such high end beautifully made turn tables and sound equipment. And they are very gracious people, who clearly love what they do.
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March 2024 by Spayed Cats
Michael toto no longer works there
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July 2023 by W. Chen
Props to Dave, Anne and the rest of the SE team for helping me put the final (at least for now) touches on my dream 2-channel system. They have been my trusted guides throughout this wonderful 5-decade journey.
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May 2023 by Deadly Creature
I noticed some negative reviews about this place. I was here many years ago and everyone including the owner and the sales person were all very polite. They had a good deal on something that I wanted demo unit. they let me listen to it. I should have bought it on my credit card that day, and not tried to buy it later when I was visiting again. someone else already got it by then. lesson learned buy on credit card that day instead of wait two weeks until I had the rest of the cash needed 200. I was going to NYC twice that month. Yes a lot of this equipment is expensive so I understand them not wanting to just hook up and listen unless seriously interested. Some people do this and then buy online. It is good to support local businesses. I was serious and made a mistake not buying it that day. it was a good price and fair. I just wanted to give my two cents since some others had some negative experiences. I wanted to defend the owner and salesman. both were very professional and nice to me. Don't make the same mistake and buy the demo when you see it. it may not be around next time.
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February 2023 by Bev
EXCEPTIONAL SERVICE and TECH SUPPORTI purchased my outstanding “Rogers” speakers from Stereo Exchange more than 30 years ago. For the past couple years, I have been experiencing crackling and low-quality sound from one of the speakers. I tried different things but couldn’t figure it out so mainly stopped listening to my stereo during covid. As a longshot, I recently sent an email to Stereo Exchange and asked for help, hoping to not pay a fortune for a tech support visit. Within MINUTES I received a reply (from Dave) who offered a theory about what the problem might be and said I could schedule a tech support call (with Glenn). PROBLEM SOLVED!! Stereo Exchange had no obligation to provide support for something purchased so long ago BUT THEY DID. It says a lot about a company, their management and staff. Stereo Exchange has a longtime reputation for “quality” and from my own personal experience I can highly recommend.
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January 2023 by Yves Ades, Ph.D.
I called to inquire about repairing my Harmon Kardon turntable. After describing the problem to the person who answered the phone, he knew exactly what the issue was and guided me to how to obtain the part I needed to replace. I had called 3 other vendors I found on line and they all wanted me to bring the turntable to their premises for a charge of $75 just to “assess” the problem. Following my call with Stereo Exchange I went on line, ordered the part for $17.50 and know how to install it when I receive it.It is so rare to find professionalism of the caliber I found at Stereo Exchange.This is the place you want to be if you are committed to the best sound and the best customer experience.Yves
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November 2022 by Leigh Cohen
The team at Stereo Exchange was a pleasure to work with and helped advise me in selecting right components for my home set up. They were very responsive on email and super knowledgeable. I couldn’t be happier with the results. Will definitely go back for all my future stereo needs.
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September 2022 by Tony Robles
Would give zero stars if possible!Visited this store in the early 90's. Went in and asked if they had a specific speaker (JBL L7's) that I wanted to purchase and was asked how much do I want to spend instead of telling me if they had the one I requested in stock.From the moment I told him 2.4K, he and everyone else in the store looked at me like I was lower than the dust and literally told me with an attitude to come back when I'm serious about buying some real equipment!So I'm not surprised to read some of the negative reviews here.It's truly amazing they're still in business after all these years!It's like clowns trying to run a circus except real clowns have better personalities! ? ? ?If you don't believe me, go there and ask for something that doesn't cost a lot according to them and you'll see how they treat you. Definitely a great place to go if you want to have a bad day! ?Reason I'm writing this now after so many years is because a YouTuber by the name of Shane Lee posted a video today about a similar experience he recently had at a Hi-Fi shop in CT and it brought back memories of my experience here.Plus there were no Google Reviews back then to warn people about a place like this.By the way, I still bought the JBL L7's but at Circuit City who we're more than happy to sell them to me no questions asked. No way I would ever give a place like this any business.Hope this helps some people.Have a fantastic day! ? ?Notice they left a reply. Regardless of what they write, that'll never change how they treated me back then.Nuff said.
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August 2022 by Jay Marson
I recently upgraded my sound system with the help of Evan and Glenn. They are incredibly knowledgeable and experienced. Their recommendations were spot on and my system sounds extraordinary! They were also a pleasure to work with every step of the way. I can't recommend Stereo Exchange more highly.
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July 2022 by Francesco Orlandi
Glenn and David were great in helping us decide on what Amplifier to pair with some vintage speakers. We were interested in the Rouge Audio Atlas Magnum III and they let us demo this and a solid state amplifier with comparable speakers so we could get a sense of the difference in sound and allowed us to bring vinyl that we know well too which was great!The whole experience was top notch, there was no pressure to make a decision and we were given all the space needed to appreciate the sound and make our decision.I would highly recommend the team to anyone! They really know their stuff and love audio!!
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June 2022 by Kevin Padula
I had been looking for a while to upgrade my amp and speakers and decided to make an appointment with the folks at Stereo Exchange since they carried the brands that I was interested in. Evan helped me to narrow down the choices between two sets of speakers and two different amps, some of which I had not even considered. He said he could show me how some speakers would sound better with the proper amp driving them and what the differences were that I should listen for. I set up an appointment and Glenn gave my wife and I a private demo to help us decide. The equipment I was considering was at the high end of the equipment they carried so the demo was long and we needed to return for some final decision making. Glenn was extremely patient and answered all of our questions. He made it easy to compare the different components and assess the virtues of each. In the end the choice was obvious to us and there was no doubt that I found what I was looking for. My wife and I both preferred the intimacy of having a private demo rather than the walk-in experience with many interruptions. We were also very impressed with the variety of equipment they carried from the entry-level to the ultra-high end (are you nutz!!!, I’m leaving you!!!) level.It seems that about every 20 years or so, I make some major upgrades to my system. I’ll be retiring in a few years and I figured the next speakers I get would probably be the last so I wanted to stretch myself and buy the best system possible. Dave made that possible for me and I ended up with a set of speakers and an amp that I never thought I would be able to own. These guys at Stereo Exchange are different than some of the people I have dealt with over the last 50 or so years in which I have been involved in high-end audio. They really care that you are happy with your purchase and it is the right equipment for you. I have gone from a $200 all in one system my parents bought me when I was a kid (including an 8-track tape player with an AM/FM tuner by golly) to a fully dedicated home theater with a new Simaudio Moon 860A v2 amp and a pair of limited-edition Sonus faber Il Cremonese Ex3me speakers. (Oh-yeah, Oh-yeah!!!). I still have some old equipment that needs to be upgraded, so when I recover from this purchase, I’ll be heading to Stereo Exchange asking another million questions for the next purchase. Guys…. I’ll be BACK!
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May 2022 by Jim Crosley
I had a great end to end buying experience with Stereo Exchange. I'll say that even though I wasn't spending the most money they treated me with true white glove service. I was looking at the Rouge Sphinx V3 and they set me up with 90 minutes to listen it. They matched my own TT, cartridge and speakers the best they could. I brought in a few records and was able to comfortably hear the amp and make a decision. Once purchased they even put everything on a handcart and walked me to a cab blocks away because the roads were closed for a festival. Service was comfortable with no pressure, knowledgable and kind. Highly recommended. This amp sounds great!
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May 2022 by Andrew Flescher
The folks at Stereo Exchange know music, love music, know equipment, and most importantly are experts who derive tremendous joy out of finding the right equipment for their clientele. I was treated like my own "n" of 1, my listening tastes and proclivities idiosyncratically addressed. You will feel like you are in the presence of stewards of a music community who have your back. I had a 90 minute listening experience at the end of which I bought my dream speakers which were (gulp) within my budget. The choice was driven by my ear, not cost or salesmanship. I checked out four places in the city before arriving at Stereo Exchange. This is where you want to buy your equipment. You will not be in purchasing conversations with people who know better or more about what they are offering. Couldn't be happier.
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April 2022 by Nicholas Bilcheck
The team at stereo exchange is incredibly knowledgeable and willing to help you explore the wide world of stereo equipment. They supported us incredibly well throughout the entire process and were always available to answer my questions. Would highly suggest checking them out.
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January 2022 by Patrick Thomson
The folks at Stereo Exchange are terrific. I’ve visited them several times now and always had a good experience. I especially recommend them to those who are new to the hi-fi audio equipment world (like me), as they’re really patient and willing to explain the basics.
