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December 2023 by Nae white
OK so I walked in the Steve Madden on 86st location on Friday 12/08 I was shopping for some boots and Steve Madden has awesome prices so as I walked in they (employees) greeted me well however there was one young lady that I asked to get me a pair of black beautiful black boots for $159 dollars in a size 8 I don’t even think she went downstairs to check she came back so fast And said we don’t have your size I didn’t believe her I think she was just trying to dismiss me don’t judge a book by its cover you don’t know what people have be more polite and professional young lady unfortunately I didn’t get her name but I will never forget your face.
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December 2023 by Lana Norris
Make Gwen manager! Amazing customer service. I had a return, exchange, AND reorder in the holiday madness. Gwen got it all done quickly, updated my order to relevant sale prices, and was as friendly and cheerful as she was efficient. I could tell the three people in front of me had the same experience. I’ll be back soon. Thank you Gwen!
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November 2023 by Cassandra R. Bailey
Found a nice boot to wear to a funeral. Great customer service
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November 2023 by Angelique Madeleine
Very bad experience with a return today afternoon. They humiliated me in front of other customers, accusing me of returning worn shoes. I was shocked because I didn't do such a thing. I tried to explain to them that I bought it online and only tried it on at home and didn't like the style,One of the salespeople told me that she has worked enough years in steve maden to know when a pair of shoes has been worn, insinuating that I am a liar.She essentially embarrassed me in front of other customers, which was very upsetting, anddegrading.Apparently, your in-store staff doesn't know the difference between used and unused pair of shoes. Furthermore, they are very unprofessional since they accuse customers of things they didn't do, belittling them.I am very upset with such mistreatment, and I hope Steve Madden instructs its staff on how to treat customers.I contacted online customer service after the incident and they appologised for my inconvenience and made a return straight away.I will definitely not go back to this shop again.
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June 2023 by Farrah L
The salesperson was great, but there was very little selection of shoes. Went home empty-handed
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June 2023 by Reilly Kelly
If I could rate this store 0 I would… the workers here are incompetent & very rude. My time was wasted on an exchange that should have never been placed because the shoes were out of stock, when the order was cancelled I was never contacted and had to return back to the store for another refund. It seems like a bunch of high schoolers work there who just don’t know what they’re doing and didn’t take anything seriously, perhaps better management could help? Regardless, every worker had a bad attitude and rolled their eyes visibly at nearly every customer. It was uncomfortable just being in there. Don’t shop here, if you really want shoes from Steve Madden just order from the online store and avoid their workers!
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May 2023 by Iessa Jenkins
The sales associate was very impatient when checking me out. She seemed to have an attitude from the initial point of contact. I purchased the shoe yesterday, unfortunately the following day I returned the shoe because I found a better option at another store. Upon returning the shoe this same sales associate was very rude! Professionalism is always a must and having the right attitude matters especially in customer service. I will not be shopping here again!
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April 2023 by Guillermina Adrian
There was two girls working when I went in and one of them was supposedly being “friendly”, but in reality she just kept following me around. Even when I was trying on the shoes she was literally standing right in front of me, mind you at one point there were other people in the store. Definitely felt super uncomfortable and won’t be shopping there again. I don’t know what her name was but I know the one who rang me up was Bryana and she was nice. But the other one was extremely rude and on top of that kept huffing and puffing like she was mad.
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October 2022 by Phillissia
Love the mule... ? Beautiful dressy (and non dressy) flat to wear for any occasion.
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August 2022 by Adati Tarfa
Lovely store! I didn’t know there were Steve Madden stores. I really loved the shoe options: there are a variety of choices and a they are all reasonably priced.They also have great discounts. The shoes are comfortable and affordable.
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July 2022 by Kiara Marie
Great service. They were so honest and attentive.
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May 2022 by Kaela Black
Brianna at this location is the BEST! She was super friendly, acknowledgeable and managed numerous customers at once with a smile.
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March 2022 by Robert Scott
Jackie made my evening...although neither her store, nor online, had the specific item I wanted, she volunteered to 1) scan the entire network of SM stores to locate the sneaker in the style and size I wanted, and 2) informed me that it is company policy that the store that has such inventory would be amenable to directly shipping the shoe out to me. She gave me two options of stores that showed on the SM inventory system that they had the shoe in stock, and sure enough, Jackie's first choice indeed had what I wanted. Certainly pleased with SM's effective inventory system, and moreover delighted with the level of customer focus that Jackie (and even, Rodney of the Oxon Hill Maryland store, who subsequently took my phone order). The company appears to be doing the right things from a customer experience perspective, in addition to selling some snappy, cost-effective footwear...
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February 2022 by Yolanda Mccray
Nice well stocked retail shoe store. Friendly and efficient customer service.
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January 2022 by Karla E.
I needed some birthday shoes and they had everything I needed! Due to Covid, I was really expecting them to not have half sizes but they did. Jake suggested some soles so I wouldn't slip and then taught me how to take care of suede. I really appreciated Jake's help!
