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January 2024 by Farhana Khondokar
Like it..has good amount of collection and the stuffs are very friendly
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December 2023 by magalí cases
Super pretty bags and shoes and a lot of variety
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October 2023 by Diana C.
Store was really clean and the staff was super helpful. They have tons of options. They play great music which is a plus.
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August 2023 by Ashford Nichols
Not a lot of options or variety. Ultimately I didn't find what I was looking for.
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July 2023 by Emy D-R
I love this store! The staff is awesome. They greeted me and made me feel welcomed. They are professional and super knowledgeable on the store products. I’ll be back again and again. Thank you.
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July 2023 by Lena Gentekos
The shoes are good quality, excellent designs and colors, but the sizes are too small. The size don’t correspond to the real size .
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June 2023 by britney alberga
Terribly disrespectful and racist staff. I went to this location with my mom and one of the staff members who failed to greet us would not stop following us around the store. She did however greet everyone else who came in the store after us. When she noticed that we noticed her, she then sent another colleague of hers to follow us around. She also went on to tell her staff jokes through the earpiece that they all have connected. Might I add this was a black majority staff, apart from the ignorantly racist and disgusting ring leader herself. Would not recommend to the dogs of my worst enemy.
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June 2023 by Jorge G.
Nice greeting and friendly staff. That store manager with the curly hair earrings works her ass off and has helped me numerous times over the years stay fresh. I think her name starts with an L she needs a raise!
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June 2023 by Chrissy Thomatos
I bought a pair of loafers in October. By April they were falling apart. Completely ripping open which shouldn’t be happening when I’m just walking around my work place. I went back to the store and spoke to an associate who told me that they can exchange my shoes for a new pair, free of charge. I asked if I can get a half size smaller and she said of course. They had my size in stock and she told me she would put them on hold for the following day. The next day, I bring the damaged pair in and I’m now speaking to an associate named Lauren who said I can only exchange for the exact size, and that if this happens again I can’t bring them back. She was extremely rude. Apparently I would have to pay for the shoes to go down half a size. I’ve never heard of being charged to change a size for an even exchange. There should be no reason why I should pay more for shoes that 1- are obviously not made well and are falling apart within a few months and 2- I had already paid for them once. I have left 3 voicemails and haven’t heard back. Terrible customer service. Will never be giving Steve Madden my business again.
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April 2023 by Rae P.
Just went today... this is by far the BEST Steve Madden I've been too in a while. I wish I grabbed the name of the person who helped me, but they were absolutely amazing and made the experience great. Really wide selection for in store Kind I'd shocked by the reviews here... I'm definitely going back!!! Would totally recommend stopping in.
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April 2023 by Marianne W.
Steve Madden style isn't my style anymore. There was a time I wore my boots to work and I remember wearing my Steve Madden to an Elite event once. An employee commented how cool my gun metal black boots looked. Haha So I'm older and trying to be very careful with my feet and also I'm doing Spring Cleaning. I wore my Steve Madden boots yesterday and today just to go shopping around my block. I decided to keep the black pair and take the brown boots to Goodwill. The brown were so slick on the bottom I was afraid I might fall. I've still got a lot to learn about the proper shoe for my current lifestyle. Steve Madden was fine back in the day but not now. Every time I visit the store I don't see anything I like. I stopped going. You may feel otherwise.
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April 2023 by Emily Martinez
Never in my life have I been more embarrassed and uncomfortable! I went here with a group of friends and one of my friends (who’s birthday was that day) wanted to check out some shoes she’s been eyeing. Anyways we didn’t have any bags with us or anything and alll the workers were making us feel SO uncomfortable. They kept asking us what we were doing there continuously asking if we needed help and the two Spanish looking girls in the back kept getting all in my friends face while she was trying on shoes. It was very weird because I knew if we were a different color they wouldn’t have bothered us. The man with green hair and glasses was probably the worst I wish I got his name but he approached us and asked us if we needed help very nasty and I told him we were waiting for our friend to finish up and he said over the headset to his coworkers that we were waiting for our friends. It was very weird and I felt so uncomfortable. We were treated so poorly it made us not want to buy anything. All of us who went work in retail so we knew that they thought we were stealing, we aren’t d*** but they went about it in the worst possible way. I wish I could of got all their names. They all need to be retrained and have better customer service skills because I would NEVER treat a customer like that.
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January 2023 by Rachel Rodgers Photography
I walked into this location with a pair of broken heels, no receipt. I bought them a few months ago and they broke wearing them out the first time. I was frustrated about this but this location remedied it so wonderfully. Even thought I didn’t have my receipt anymore, they were kind enough to make an exception and understand that the product was faulty and re-ordered me a new pair free of charge, with free shipping to my apartment. They were also super kind and sweet to my nervous pup who came in with me, offering treats and love. Super kind and helpful staff. I really appreciate service like this! Thank you!
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October 2022 by Kash K21
I was on a company trip last weekend to NYC and decided to rightfully treat myself to my dream shoes after a rough week. I walked in to THE MOST welcoming and kind staff I have ever met. Every girl on the floor was super helpful and sweet, and the ultimate hype up crew. Any time I visit the city, I will definitely be back. You ladies earned a customer for life! <3
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October 2022 by Kashmoney K19
I was on a company trip last weekend to NYC and decided to rightfully treat myself to my dream shoes after a rough week. I walked in to THE MOST welcoming and kind staff I have ever met. Every girl on the floor was super helpful and sweet, and the ultimate hype up crew. Any time I visit the city, I will definitely be back. You ladies earned a customer for life! <3