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March 2024 by DySteM Iz
So rude and they charge a lots of money from different stores.
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January 2024 by Cyril Hardy (Ofyx)
The employee who served us was as rude as possible, blowing at us with every request/question. Impossible to see the ingredients as usual at Subway, so we chose a sandwich from the menu. The waiter still asked us if we wanted certain ingredients or not (good attention) however he seemed annoyed by each of our answers. Let's not even talk about the sentences that we didn't understand (not being English speakers) and that we therefore made him repeat... It was super-human to repeat himself it seems. There are plenty of other Subways in the area, we haven't tried them but we recommend that you avoid this one!
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January 2024 by Amanda
Very rude Mexican lady at the front , they were opened and I went in and she kept screaming from the counter to leave
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January 2024 by Het Desai
The worker was so rude, she didn't even offer the paper napkins, also said that for 1 footlong you should get 2 only. Worst footlong ever. Small bread, no sausages, no vegetables. Full racism. Don't ever go to this location...........................! Waste of money....... I could have given 0 stars?
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December 2023 by Sumaiya Afroz Zaman
Extremely poor customer service. Guy working there was rude when I went early and told him I had an order for pickup. He was rolling his eyes and saying “I just got it”. I just wanted to let him know that I had the proof of order and that I was there and ready when they were done.
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November 2023 by vee lawl
I walked in for my order that would be ready by 12:40. I was 10 minutes early. I didn’t want to interrupt them as they were making other sandwiches. The guy asked about “pickups” and I told him that my ordered says it would be ready by 12:40. He had an attitude and went to check. When he gave me my sandwich, I explained it to him again and called me crazy for not saying my name from the start. No respect and rude customer service just because I decided to follow the app. I didn’t want to be rude since they were busy handling other sandwiches. That’s what I got in returned for being polite.
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November 2023 by Melynda DeLoatch
Place is small. Furthermore I wanted to use a coupon and they told me they only take certain ones. I don't understand how you only take certain Coupons. Not everyone can pay or want to pay 15$ for a sandwich. Then the coupon that they said I could use said I could get chips I was told I could only get a cookie.
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September 2023 by Joy L.
NOT SERVICE DOG FRIENDLY:I came in with my service dog and right before I paid for my food, a female employee told me that I couldn't stay for long because of my service dog. I told her that was discriminatory and illegal. She said she didn't care.
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August 2023 by Brent L.
What an abysmal Subway. It is a shoebox that can't fit more than 3 customers at a time in it and the staff I have encountered there were both extremely inept as well as real A1 pricks. Couldn't be more rude they don't acknowledge you when you ask a question don't say hello or have a good day in response or anything. There are so many Subway restaurants around with very nice staff and with WAY better ambiance than this nasty hole in the wall. Do yourself a favor and go to pretty much any other Subway but this one.
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August 2023 by Stephanie C.
I work really close by this Subway location and most days it's the most convenient food option for me. Today, like many other days I went there for my lunch break and was met with the same energy I am often met with, one of pure digust and rudeness. There is one employee at subway, he is Asian and a bit heavy set. this man is so extremely rude and causes me such discomfort. He slams things around and acts as though he is being bothered when he gets my order. I also notice that he never changes his gloves, he touches dirty surfaces and then proceeds to touch and handle food. this is actually disgusting and something needs to be done! Today, I heard him utter several racial slurs and so I proceeded to walk about and I never actually got my sandwich.
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August 2023 by Shad S.
The worst customer service ever DO NOT GO TO THIS PLACE there's an young Asian heavyset kid their who has an attitude soon as you walk in and dose not change his gloves after touching all the equipment
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July 2023 by Ravi
Made an online order for two footlongs from the phone while walking towards it and around 5-7 minutes away. It was ready even before we could reach. The online coupon was acceptable here too. We did not see an option to toast one of the sandwiches but she did it when asked about to toasting it there after we reached and while the sandwich was already made. The lady was very polite and patient to us. The place has a little space with only one table but this is NYC. Can’t blame them for any inconvenience during this entire transaction.
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June 2023 by Deez N.
Place is awesome. Service from the big man was amazing. The best subway in the world. Hands down. I love you
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June 2023 by Lily
Worst subway ever, they get mad at you for asking for napkins, to fix your order, literally anything. I hope this ugly place shuts down
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June 2023 by Pavan Duvvuri
This is by far the worst Subway I have ever been to . The South American lady who works at the front counter was so RUDE to me and refused to remake my sandwich when I asked her politely . I was given a very harsh attitude by her and she even said if I don’t like my sandwich that she will throw it out for me but will no remake it the way I asked ln a nice fashion . I even asked politely to speak with the manager and the lady working at the front counter who made my sandwich refused to let me speak to the manager . Shame on the manager for hiring such rude and disrespectful staff who don’t even know or show a sense of Decency with customers . PLEASE DO YOURSELF A FAVOR AND AVOID THIS SUBWAY LOCATION AT 165 CHURCH STREET AT ALL POSSIBLE COSTS .
