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November 2023 by George Caldero
Manger gave me the run ariund to get a refund on a item i wanted to return in New conditon never worn withing the time frame of a return .Told me pos system was down to drive around and seek another location if i wanted a return. Then 2 mins later a customer purchased a pair of frames with no issue to the pos system .At this point it was clear as day they weren't trying to take back the item.
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August 2023 by Courtney McMorrow
**EDIT**I went in a 3rd time because their customer service was NOT sitting right with me. I was going to ask for the supervisor's phone number - somehow I got lucky, and he was there. The woman I was initially speaking with continued to gaslight and manipulate me - telling me that I didn't tell her what i wanted? What??? How am I supposed to know what you can offer me when you make a mistake. She told me I was acting very distressed - OBVIOUSLY, you broke my sunglasses! She was like I gave you 20% off a new pair, I was like but for in store today only and she was like "well what was i supposed to do?? Give you a sticky note with 20% off, that's unprofessional" She was doing everything in her power to not take accountability or to fix their error. The girl who broke them wouldn't even look me in the eye. I made it so clear I was not trying to pull a fast one and get new sunglasses, I just wanted them to ACKNOWLEDGE their mistake and do something about it! That's what customer-facing jobs do.So I said, OK since you told me I have to ask for what I want, I'll take a sticky note with 20% off written on it.Finally, as she is writing the sticky note, Jonathan (supervisor) steps in and within SECONDS he has a solution - ordered me a new pair for free and took my broken ones. He was so patient, kind and accommodating. THAT'S how you work with people. Relationships or work, you shouldn't ever gaslight and manipulate someone who YOU wronged.Mistakes happen - I made that so clear that I make mistakes at work but I come in with solutions. Just crazy...I didn't go in to this wanting new sunglasses, but I am grateful that the supervisor, Jonathan, OFFERED me a solution. THAT'S the point.This didn't have to be a whole big mess. Their reaction to THEIR mistake is the issue.**ORIGINAL** Do not go here. I went in to have them tighten my sunglasses and they broke the frame. They admitted to it but offered no apology. After I walked around the block I realized how upset I was about this and I went in, collected and understanding, and the 3 women working totally ganged up on me and really tried to make it my fault and no one said sorry!!!! Mind blowing. At one point they told me I was getting defensive instead of just hearing me out when she told me “well how old are these? You came in, asked for them to get tightened and knew they were old sunglasses.” so I was like “that’s not fair, I wouldn’t expect you to take my glasses and break the frame I don’t know how this process works” and that’s when she was like calm down you’re getting defensive. What???? They finally offered me 20% of new ray bans but I had no intention of buying new glasses. But NOT 20% in a gift card or anything, I'd have to get them on the spot, which is wild. I asked them to make a note of this in their system so hopefully they do. given they damaged my glasses I really can’t believe how they treated me in return. I should have just gone to rayban directly. Sunglass Hut can’t offer this service of getting things tightened and fixed and then not have a solution for when THEY break the glasses during that process???
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July 2023 by Dan Sauvigne
The worst. While installing replacement lenses they broke my nose pads. They then lied about why they broke. Ultimately an associate fessed up to having inadvertently broken them (it happens) and they agreed to order replacement pads saying they would arrive in 8-10 days. 2 months later and 4 phones calls from me to them (none from them) and still nothing. Would love to wear the $300 ray bans originally bought from them sometime this summer.
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May 2023 by Anita Ustjanauskas
Layla is amazing she fixed my broken glasses and had such knowledge and expertise. Definitely recommend this place for purchase or repairs
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February 2023 by Jennifer Vasquez
Great staff! Really help with what I was looking for!
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October 2022 by France C.
In a nutshell: Conveniently located on the corner of West Broadway and Prince street THE GOOD Customer service, the gracious sales professional fixed my Versace's under 10 minutes, thank you.
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September 2022 by Yahaira
The ladies that work at this location were super helpful & great! Best customer service I have ever experienced at a retail store.
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September 2022 by Yahaira Valle
The ladies that work at this location were super helpful & great! Best customer service I have ever experienced at a retail store.
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August 2022 by S F.
fantastic shop. I purchased on line and went to pick up at this location on Spring St, and am so happy I did. I didn't expect much other than to pick up my order but the woman working there was so lovely, chic, polite, and knowledgeable that 1. I left ready to order 1-2 more sunglasses, 2. not surprised at all when several very chic, European tourist families came in to shop, 3. recommended to a few people that they go into that particular sunglass hut location, i.e., it's everything you expect from Luxxotica and SOHO.
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August 2022 by Eliana Collado
Welcoming and professional staff!!!!! I was able to purchase specific sunglasses that I have been wanting for the longest at this location and they were so kind to hold them for me. Definitely an amazing experience. When visiting this location please ask for Jonathan, he is amazing!
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July 2022 by Michelle W.
Dee-Anne or Diane (sorry I don't know the spelling) and the other two employees were patient and funny and very accommodating. Diane was beyond fabulous, taking me all around the store trying nearly everything on to find the best pair of glasses for me. She was never pushy or pressuring, so friendly I felt like I was talking to a longtime girl friend. She has an incredible sense for finding something flattering on me, even on glasses I would never have gone for on my own. Right at the register as I was paying, she took a leap of faith and suggested these Tom Fords, which I would never imagine myself wearing, but she hit the nail on the head and it's the best pair of glasses I've ever worn. You're a star babe. Thanks
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July 2022 by Dasha Gomez
My spot to grab some lit shades.
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January 2022 by D L
The man who helped me was pretty rude. I felt pressured to buy something after being in the store for 3 minutes.
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July 2021 by Zhanna N
Wonderful customer service here. I needed to return sunglasses which were ordered online and one very professional and nice lady provided excellent and prompt care about it. I have got refund to my PayPal account within two hours! Thank you!!!
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July 2021 by Aj FERNANDO
Extremely friendly people who helped fixed my rayban glasses
