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February 2024 by Sallie Achong
Went to the store with my co worker to pick up the gift as its Tuesday. Malcolm the store associate was so helpful and friendly. Great job Malcolm, hope to see you and great customer service.66 9th Ave
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December 2023 by Adnaan Elahi
Fast and very professional service. Crystal was extremely kind and swiftly helped me with my issue. Thank you Crystal, you’re a real one!
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November 2023 by Penni N.
We just visited the Samsung Store, but they didn't have the color I wanted. Fortunately, we met a wonderful guy named Octavio. He helped and explained everything to us. I ended up buying two phones for the price of one. It's incredible. Thank you so much.
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September 2023 by Behzad
This has been easily the worst interaction I have had with T-Mobile. If you are an existing customer, they do not care about you at this store location. I wanted to add a third line to my Go5G plan that should have been free of charge (that was promised to me at the time I singed up for the plan). Not only they did not help with that but the store manager, Malcolm, was very rude. Here are a few quotes from my conversations today and you can be the judge. 1) "you should go back to Hoboken, this is New York!" 2) quote: "You should switch to Verizon!" 3) He frequently used a word that sounded like "Kalas". I am not sure what language was that. I thought he was cursing me so I left.
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August 2023 by Rico Perez
Minerva, she is a great worker, I like doing business with her. She needs to get a raise and become a manager. Always on point working with me and the only person I will work in T-Mobile.
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August 2023 by Rory Cunningham
Riana was helpful (and patient) with me swapping over to T-Mobil from another carrier. Made the process very easy.
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July 2023 by Susan Crowson
My son's phone shattered and I was in an utter panic. Came to 15th St and 9th Ave T mobile shop and BLESS MINNIE (Minerva) she came to my rescue and was an angel. Time was tight as the store was going to close for the night and I HAD to bring a phone home. The staff was all so sweet and helpful but Minerva gets at least 80 stars.
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July 2023 by TRACEY MCMILLIAN
This is my second time at T-mobile on 9thave and 15 street this week .Minerva is the best she was so patience and loving . I hope she is here every time I come to this location . I also had a chance to see another worker name Ryan he too is very patience and helpful even as the store closed he took customer to help out . This store has a good team #GreatWorker
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July 2023 by JH S
I was on a trip to New York. I needed an esim, so I bought it from that store. I bought one esim but my credit card was charged twice. I called the store to resolve this issue, but was told to come in person. I paid by credit card once and signed an autograph. When I tell them I don't have time to visit the store, they say they can't fix it. It's like a thief.
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July 2023 by Phillip Garner
Only go here if you're paying a bill or if you so desperately need cellphone and Internet service that you will take any "Deal" they throw at you. The Employees here weren't too bright. All I needed to do was replace a broken sim card for my wireless internet router so I could continue using the existing $30 limited internet plan I had. They couldn't/ didn't want to help me and kept pushing their unlimited home internet, which required a new router, a $40 activation fee and was $45/ month. I told them I didn't need that, and only needed a small plan for my office email, but they claimed ANY OTHER plan would end up costing me more. So I left and went 3 blocks to Verizon and ended up getting unlimited internet with a free WiFi router for $25/ month with the first month free!
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July 2023 by Beautiful Mess
I normally don't make reviews, but the guy who helped me was so patient and so helpful with everything I needed. He really took his time to explain everything to me. Thanks again, Ryan!!! If I have any more issues, I will def come to you.
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June 2023 by pablo gonzalo zalazar (Pablonza)
I went to buy a sim card on Sunday June 4th, the lady in the second desk tried to sell me a more expensive data plan. Thanks to the guy in the first desk who knew more, he offered me a better plan.The lady had Bad attitude, 0 customer service and was very unhelpful. Also, a lier
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June 2023 by Lucy C.
Greg from the 9th ave location was so incredibly helpful and made the process of getting a new phone and transferring data I thought I lost. During what typically is a stressful time was completely relaxed and seamless.
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May 2023 by Frank
Decent location, staff seems ok I was able to get what I needed in a ok timely manner. Can’t complain.Place is clean and close to other markets and stores. Apple Store close by, Google store close by and across the street from Chelsea market.This is one of the best T-Mobile locations in the area for sure.
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April 2023 by Sam S.
Malcom is great! 10/10 customer service.
