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February 2024 by shontae shaw
Times Sq location is by far the best impactful store in NYC! Everyone was very helpful and knowledgeable on products and services, helping me pick out the best plan and deal they had to offer. Daniel was very patient and meticulous with upgrading my plan and phone. I will make the trip here to get good service.
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February 2024 by Daniel Kassell
Traded in phone deal.
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February 2024 by Emily Visone
This location is the best, everyone there is super helpful and friendly. I really appreciated the agent that helped us. He was very patient and informative, he took the time to explain everything and make sure we understood all the details, I wish I remembered his name so I could include it in my review. The woman who checked us in was also a great help in the process and she was very pleasant.
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February 2024 by TiCalvin
Great staff, and the music was on the one. It's Times Square, it's busy, but the service was fast. I got a new iPhone 15 Pro Max, and all my information was transferred to my new phone. It took a while, so I did what was right: go to Juniors and get some grub. Then I came back, and my new phone was ready. T-Mobile Time Square has a great staff—the best T-Mobile in NYC.
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February 2024 by Ely Ahmedou
Very good workers there and their dealings are nice
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January 2024 by Saddy Snow
learmed of the end times here
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January 2024 by ana maria Paredes
Ricardo had exceptional attention, he was very helpful, he knows all the technologies and is super attentive
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January 2024 by xa coûte cher westroo
Pleasant
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January 2024 by Michael Wilborne
All the way from entering the T Mobile store working with the customer service personnel I received nothing but ideal service. Thank you.
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January 2024 by Clive Reid
Good service getting our non-usa phones working on the T-mobiie network.
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December 2023 by The-Yeti
Everyone in this store is a rockstar. Super helpful, friendly, honest... Oliver went above and beyond to help me out, but everyone in the store were all so happy, friendly, and eager to help me.I call in a couple times a year and only ever need to come into a physical location once a year or so, and the servie i receive is always top notch. I don't even entertain offers (scams for customers willing to sacrifice high quality service to save a buck only to regret it later) from the other mobile companies anymore because of the poor service I'd always gotten. First was ATT, then Verizon.Thanks guys. This is for real the only monthly bill I look at and no matter what will say, "it's worth it".
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October 2023 by Yvonne Yuan
This store has experienced staff and has the expertise and authority to resolve escalated issues. The staff has a high level of professional knowledge and patience. I took over an account and the equipment was not transferred to my account for some reason. I visited at least three T-Mobile stores in addition to calling the help center various times. The Times Square stuff was able to pull up the full set of documentations behind the account and resolve my issues. I am very grateful and will visit this store first for other challenging resolutions.
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October 2023 by faisal shariff
Great staff amazing salesmanship. A tad slow but they ensure you get what you want.
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September 2023 by Theo Osorio
Came in today for screen protector replacement and I was assisted by Mikey. He was very professional and being real t-mobile expert. He answered all of my questions and explained everything clearly. I also trade-in 2 devices for new iPhone15pro and 15promax. Everything went smoothly. I felt I wanted to continue to use t-mobile when I met professional/expert likes Mikey.
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August 2023 by Irfan Syed
Got a new sim. New internee around there helped get a good number and explained through what the offers wereThis was my second day in USA. So good job. Sorry couldn’t remember her name.
