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February 2024 by jc live
I was there today.First thing I noticed was super loud music which is ok as long as I get a good customer service but I didn't get that .The guy who helped me in my opinion either hates his job or hates people .I didn't get to ask for his name next time I go there I will ask.This is bad look for tmobile .He was extremely rude to me .
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February 2024 by Alexis Salaman
When I went to the store they had the music blasting.I asked for help the young man rolled his eyes at me.Saying he was busy.This is a ghetto t mobile.I've been a customer for over 10 years.No customer service at allS.m.h
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February 2024 by Valentina Rutchka
Please note that I received t best customer service by rep Lesley Polanco at T Mobile today. I recommend you give t gentleman a deserved promotion.
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November 2023 by Joseph Rosenthal
As someone who is often anxious about changes, my anxiety was blown away by the care and attention demonstrated by Michael Takeall. Though I have made only one call so far, I am extremely happy about returning to T Mobile, mainly because of the positive experience I have just had with Michael, here at the 96th and Broadway location.
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November 2023 by Rich W.
Dominic was super helpful in adding my partner to my plan so he could ditch his Verizon service which was overpriced and a disaster. He did not push on selling us anything we did not want. He was super professional and helpful. Whole transaction took less than 15 minutes. I hated Sprint but T Mobile and it's team rocks.
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September 2023 by Martin Caceres
Exceptional service! Samantha was extremely knowledgeable and patient. Made sure I got exactly the phone/service I wanted and she answered all my questions. She was extremely helpful. This was the best customer service experience at a cell phone provider in 20+ years.Additionally, Manager Devon made sure I got every possible discount and perk before I walked out the store with my awesome new iPhone.I couldn’t be happier. Thank you to this fantastic T-Mobile crew on 96th and Broadway. Recommending T-Mobile to all friends looking for a better experience.Thanks!MC
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September 2023 by Jack Ruolo
I have to say that the service at this TMobile store is Exsellent. Devan is very courteous each time I have been here. He is extremely knowledgeable about everything with TMobila and service!Shout out to Brandon and other employees!
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September 2023 by Jeanette Rice
T-Mobile in store service pretty good and they are thorough and looking at everything to make sure you are satisfied and your needs are taken care of. It may take a little longer but you will Thank Customer Service in the End..!?☺️?️
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August 2023 by Lucille Bass
Miguel was so patient and kind with me. He helped my son and I transfer everything onto a new phones. And if one thing didn't work, he found a way to make it work
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August 2023 by Lauren Lindsay
Devan was incredible! He was so knowledgeable and he provided me with excellent customer service. He guided me step by step through my issue. I will be coming back. Come to this location. It is the best ?
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August 2023 by Lynn Schwab
Michael is the best!! He was very knowledgeable and helped me get the phone and plan that was perfect for me. He was also very patient explaining how to use my new phone. All the staff at this store seemed very nice, too. I can highly recommend this store.
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July 2023 by Ebony Velez
Samantha the customer service representative was very helpful at answering all my questions, and resolving issues I had coming into the store with. She was very informative, helpful and knowledgeable all issues resolved in 10 minutes of me being in the store. I must add I been into this store 10 times previously and no one could pin point the issue I was having with my cell phone bill, but she went above and beyond I am so satisfied and grateful for her help.
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July 2023 by Ivetzy Sosa
I had a great experience with Dominic at the 96th street & Broadway location. He’s polite and super patient. He made sure that I understood all of my promotional and plan options as I was updating my family’s phones. Be sure to ask for him to ensure you have a positive and informative experience.
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July 2023 by Nicole Fluegge
Raven was incredibly helpful to me. She was so kind and generous with her time. She explained everything so I could understand and I highly recommend coming in and asking for her. She made this process a breeze and I couldn’t be more grateful. Thanks, Raven!
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July 2023 by Hadley Moore
Raven is amazing such a delight so knowledgeable came in just for new service since AT&T screwed me ended up walking out with a new business account and a trustworthy rep I will go to for life . She was crowd favorite as I saw she knew how to deliver efficiently and effectively!! You guys have Gem with her and I’m bringing and shouting everyone ask for RAVEN !!!