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February 2024 by Kippy P
Friendly staff the music was way to loud and not versatile all customers are not spanish speaking
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February 2024 by rolando aybar
Friendly and courteous employees as professionals in technology
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January 2024 by Mark Anthony
Great staff working together true team
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January 2024 by Edna Gutti
Well, without any desire to affect anyone, but there are some customer service people there who reluctantly serve one customer, like 2 or 3 of them are friendly, hence they are bitter.
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December 2023 by Karriema Artis
I stopped at T Mobile today and Gabriel was very on point in helping me,he went above and beyond and on top of that his customer service skills is a 100 percent thanks a lot :)
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October 2023 by alexa rivera
Great customer service, in My experience. Very patient, and helpful. Got a new cell with a plan, and I feel very satisfied.
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May 2023 by OH Prema
Jose V was incredibly helpful. I came in with my twins needing to get them phones and get us all on a plan together. He got us a sweet family deal and took the time to walk us through everything. Then, when we saw him the next day outside the store, he took the time to show us where to get a deal on cases a couple stores down. He was very patient with my kids as well. I really couldn't have asked for better service, and T-Mobile has been fabulous.
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May 2023 by Norman Henriquez
Jay and Melvin were awesome helping us setup new line with phone transfer. Super friendly with amazing customer service. Thank you!!!
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May 2023 by THE WORD
I appreciate the professionalism at T-Mobile so much that I had to write a review..First off....Mr Ralffy M @T-mobile Dykman & Broadway with his expert customer service help with what I needed at home...I got unlimited home wifi now and I'm greatful.... It was quick... Thanks Ralffy and T-Mobile..
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April 2023 by Vinyl Queen
Avoid this store. 174 Dyckman New York NY 10040. I was about to get a new phone. The manager and sales rep are rude and not helpfull. I was able to do everything I need it over the phone. They are useless. Avoid that store at all cost. I wanted to get a new line and transfer a line from sprint and they tell me to call because they could not do it because sprint and Tmobile are different company. So why are they there for.
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March 2023 by Joe M.
Avoid this T-mobile store. 174 Dyckman Street, New York NY 10040. I had T-mobile for about 20 years. The dyckman store is terrible. customer service absolutely zero and the female manager do not care about people at all.
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March 2023 by Keith Roughton
Even though not 100% sorted nice people
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March 2023 by Steven Lalanne
This place is the absolute worst. I needed some help with my phone i just purchased the DAY before. I was speaking with Jose and he was so rude. I asked him to turn the music down, and he acted as if i didn't say anything to him. I was unhappy with my phone service and then he brushed me off. What kind of service is this??? I eventually spoke to alex and he was very helpful but tried to justify how what Jose was doing was ok or how he was treating me, a paying customer that just needed help, like I didn't matter. I hope change happens soon or ill cancel my service, i don't mind anymore.
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January 2023 by J Orti
The gentleman Raffy who assisted me was very professional and knew what he was doing thanks for the help
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December 2022 by Amanda Barnes
Most a pretty good store. Jay and Alexis are the most helpful.