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August 2023 by Stephen Merrill Smith
Started my account here in 2014. They are as they say they are: unexpectedly human.
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June 2023 by Andrew Schmitt
False advertising. They claim to be open till 7 PM, but the bank vault closes at 4 PM.
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March 2023 by Jasmine gamal
The branch is supposed to close at 6 but for some reason it’s a bit before 4 and there’s just one customer service rep that’s able to help me get a new debit card. When asked how long the wait time is they said 45min, there was no one waiting besides me, their excuse was there’s only one representative and they were already with a customer. Terrible.
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February 2022 by Greg M.
This is the worst td Bank. They are slow and you tend to wait 20 plus minutes to get help. They have two people behind the counter doing nothing and only one person at the desks. Terrible management.
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January 2022 by Allen Chen
The most inconvenient bank in US!!!!!!!!! I went to check my online banking account, their banker told me I have OD charge from my old account which I had closed in 2020. Banker told me he couldn't do anything from the branch, he asked me to all customer service. After I called customer service, the lady told me she couldn't find my old account from their system, she asked me to go back to the branch and find a banker to help me. When I went back to the branch, another banker helped me to called their customer service that he had waited on line for 20 mins. After he told with their customer service, he couldn't deal with the problem immediately. He said the only way is sending email to their service team and wait for reply in couple days.
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January 2022 by Abdul Khan
I don’t have account with TD, came here for deposit for Someone else and it’s slowest bank ever, service is like snail. They don’t care
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June 2021 by Marcia Kent
The most disappointing secure customer service experience of the many midtown Manhattan TD branches.Their Store Supervisor neglected to ask for the password when I asked for the account balance on my receipt ( I had to remind her).She grabbed, yes grabbed, my mobile phone from my hand after I Ireceived a product related text from their website, without asking.When I informed her I would consider offered options on my own time, she grabbed my cellphone, without consent, from my hand and pressed various links.Her rude, condescending, and neglectful service deters me from ever visiting this branch in the future.
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June 2020 by Michael Rockman
Love their staff - always friendly and polite. They have helped me on a number of occasions with my clients.
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January 2020 by Ibrahim Koroma
Do not come here unless you have all day...long waits, never enough customer service reps!
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December 2019 by Ashely T.
Racism and classism still strongly reside at this TD bank. From the first two minutes of me entering this establishment (if you can even call it that). I was greeted with hostility. I asked where the sign in sheet was they refused to tell me and gave me questioning looks,One of the bank tellers before even listening to my issue told me that in order to speak to someone I had to have proof that I worked or lived in the area. He proceeded to tell me that they just don't give bank accounts to anybody.please keep in mind I already have a bank account with them. And I have never heard that statement at a bank previously before coming to this bank.Save you're time and money last time I checked we were in the 2000's not 1800's, judging someone off of there skin color is old but maybe not here.
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November 2019 by Richard Brillon
Sorely disappointed in the lack of customer service reps. Most banks attempt to keep the flow moving for services that cannot be handled at the atm. This branch won’t or can’t.
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August 2019 by Christopher Morrow
Tried to set up a custodial account for my child. The representative put my sons middle name as his last name and even after I went in to resolve the issue I was still getting account info with the incorrect name for my son. This was a big waste of my time and and eventually decided to close the account and look elsewhere.
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January 2019 by John Constantine
worst td bank branch ... atm cheque deposits will only clear as fast as their rudest & laziest employees CAN MANAGE ... badly needs new management
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December 2018 by Shuai Tong
Super low efficiency! No sense of customers valuable time!
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October 2018 by Lisa Todd
Massive thank you to Ana the notary this morning. I turned up at 8am with no appointment - she effortlessly signed the documents in minutes. Branch was clean and well laid out.