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July 2023 by Sunny Mok
Edit: 5 stars.Store manager (Lauren) called out and took care of the issue in a little over a day. They sent out a replacement. Good turn around time and service. Thank you.Original Review:Ordered a whole set of linen sheets from this place nine months ago for about almost 600 dollars and they are beautiful and was really pleased at first. However, the fitted sheet already has holes in it. I'm not sure if I just got a bad one or not, but I would steer clear if you're looking for linen sheets that are durable.
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January 2023 by Belen Olmedo
Conscious home decor. High quality products with a story behind. Timeless designs.
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December 2022 by davidhunternyc
The Citizenry emphasizes independent textile artisans from all over the world but... it's a ruse. Somehow, the various artisans from Indonesia, Portugal, and Peru all have the same ethnic-lite aesthetic, woven into textiles of bland neutrals like cream, beige, and more beige. For that bold punch of color, pale salmon.The homogenization of cultures undermines The Citizenry's mission of authenticity resulting in a more antiseptic version of Restoration Hardware, if that’s possible. The store's video shows crafts people weaving naturally dyed yarn on a loom into rich and varied textiles. What we don’t see are the myriad of people hunched over sewing machines in factories, but if you're into bucolic fantasies, The Citizenry pours it on thick.The Citizenry’s products are designed in-house by a team with vanilla tastes appealing to suburban sensibilities. Gone are the individual, cultural voices which they claim to promote. The craftsmanship is quite high though and the prices reflect the quality. The service is excellent too.Like Starbucks and Whole Foods, The Citizenry is yet another example of gentrification in this once beautiful city. As of now, The Citizenry has one store in NYC but corporate expansion will soon bring The Citizenry to a mall near you.
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December 2022 by Eric Neher
I love the products but the customer service is horrible. Ordered two pillows on the website over 2 weeks ago. No shipping notification as of yet. 2 emails sent to customer service with no response. Commented on 3 Instagram posts and finally got an answer to my DM saying that “customer service would be in touch”. Still nothing. For the prices, this is really unacceptable.
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December 2022 by Jonathan Hesher
Very unhappy.
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May 2022 by Candice R.
Absolutely sketchy online ordering and customer service. Ordered on the 8th, at time of purchase and in confirmation email it stated order will ship May 10th. after no additional info by the 12, I tried to contact. Web and email confirmation says contact us Mon - Fri: 8AM - 8PM CSTSat: 12PM - 4PM CST. Good luck getting a hold of literally anyone. Constantly got a sent to voice mail "after hours" which was anytime after 5pm. And takes day to get a response via email. Was told 3 times in 1 week, it will get shipped in a couple of days. Still no shipment info as of the 20th. Have requested the order be cancelled and refund, as i have no trust in this company, still have not received confirmation on any of it.
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December 2021 by Caitlin Dulin
Had an amazing experience at this Soho location! The sales stuff were super personable and knowledgeable about the products. I had wanted to upgrade my bed/room setup and they helped me visualize exactly what I was looking for. I ended up purchasing a sheet set and duvet comforter that look and feel amazing. And you can’t beat the quality. Will definitely be back for more.
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December 2021 by Beth Venn
The customer service at The Citizenry is abysmal and dishonest. I placed an order for a rug in January. After the first delay, they assured me I'd have it mid-April. The day before that delivery, they e-mailed to let me know there would be a full month delay again. Terrible.
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December 2021 by Tyler Cannon
awesome store. we’ve bought quite a few things online, and the beauty of the actual store is worth the visit. helpful and friendly staff!
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December 2021 by Daniel Silverman
Have been in love with their products ever since I came across their website and bought a couple of things, but I'd never visited their store. What a treat! ??
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December 2021 by Pamela Chueh
Love it here! Viet is great, and helped us find perfect rugs and pillows for our home
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December 2021 by stevoskiman13
Amazing customer services and great products! Love the location and staff :)
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December 2021 by Teddy Crockett
Knowledgeable sales team, great style
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December 2020 by Hannah Kim
Beautiful store; helpful staff.