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November 2023 by Cindy Flores
They have lots of criminals without papers living here since they have turned it into a homeless shelter for people without papers this is not a safe place to live in with children .
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July 2023 by Wendy F
No one around to help.No climate control.Inner rooms had no view, and absolutely no wifi.Noisy air system, heat on crazy high in winter, had to open a window.No one was around to help.Emailed but didn’t hear back until after 4 pm. By then I chose to leave and go to Best Western Empire and it was 110% better experience.Go to Freehand, go to Moxy, go anywhere but here.
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June 2023 by Hailey P
This is not a hotel, it’s some sort of shelter with a police officer inside and 24/7 security outside lol. I always see women pushing strollers entering and exiting the building so maybe it’s a women’s/children’s shelter? Very weird how it’s listed as a 4-star hotel on Google.
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January 2023 by Cristian Marmureanu
Rooms of average size. For 2 people it's more than fine. The room was full of dust and in 7 days of accommodation they only cleaned the room once. And this is because I went to the reception to warn them. WiFi was included in the
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January 2023 by Ingrid Chemith
We came from Paris to visit New York and stayed at this charming little hotel. Hotel very well located near public transport and very clean. A little extra for the concierge who speaks French and who welcomed us very well, providing us with the same service by making phone calls for us. Charming gentleman, very courteous and very professional. I warmly recommend to families. We look forward to coming back soon.
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January 2023 by Syl 20
Quiet, cozy and comfortable hotel.Top notch staff.10 min walk from Flatiron building and metro
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January 2023 by Bea Alfa
I would give 0 stars! What bad attention! I'm staying at the hotel right now in room 804! Every day when we arrive we cannot open the room door because it seems that the door is locked from the inside! We go down to reception and they change our keys like this up to 3 times! Until finally someone comes to solve it. We arrive tired and finding ourselves in this situation is frustrating.Room not cleaned, towels not changed, no soap or water bottles! For the first 5 nights! Every day we have gone to reception to say that they would please clean our room and they told us that they would clean it today…. At night when we arrived it was the same as we left it. We are still staying here to see what tomorrow will hold for us.
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January 2023 by John Mullis
This hotel was close to a lot of quick restaurants and bars. It was close to the subways about 2 and half blocks. The room was very clean and the staff were very friendly. We had a problem with the shower the water would not get hot. The bathroom sink would get extremely hot. We asked for two days to get it looked at because cold showers are not a good way to start the day. I finally found a maintenance man and he worked on it and got us hot water by the third day. Was not offered another room or anything but just take it as is. I was so happy I found the maintenance man. The room was small but cozy!
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January 2023 by Dental Office El Salvador
They are not attentive to your needs and you have to be requesting towels, paper, cleaning, water, small room, there is no refrigerator for what it is worth, it is expensive.
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January 2023 by Marin Postel
Our booking was canceled last minute. We learned when we landed that we could not come. We had to find another place to stay at. The problem is that we haven’t been able to get a refund. It’s been two months and we have sent a lot of messages and called and still nothing….
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January 2023 by Shayla Weber
I booked this hotel for our first trip to NYC for my husbands birthday and after reading reviews I expected for the room to be tiny. However, it was clean and the customer service was amazing. Upon our arrival we were greeted and giving room keys at no additional charge although we were early. We also walked into the room where we found a birthday card and small token for my husband that was much appreciated. Also, anything that we needed the front desk made sure we received. Thank you, we would stay here again!
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January 2023 by Courtney Gagnon
Room was the size of a closet, with an interesting zebra light and decorative pillow straight out of a 12 year old girls room from the 90's. Heater would come on and sound like it was exploding, weird smallest toilet (maybe 12" off of the ground)...definitely an "interesting" experience...
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January 2023 by Aaron Barwise
If i was able to rate 1 star i would in a heartbeat..Booked with this hotel before Christmas to stay in February. Got a message today telling me that they are canceling due to a broken boiler. My stay is at the end of February. Doesn’t take a month to fix a boiler. The alternative they gave was for me to stay at the sister hotel, Miles away near nothing nice with lesser reviews. They simply don’t care. Ruined my first experience of coming to NYC. Now i have to find my own hotel when rates are sky high.
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January 2023 by Kushal Kandhari
Good service, good staff but small rooms.
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January 2023 by Frank Barner
Great service, great location. Rooms and building is a little aged, shower in my room for example was very weak. Overall good place to be.